Fogo de Chao - Baltimore

Review summary

1. T

   Tom

   Baltimore

   3 reviews

   vip
   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great service except for pushing the bottled water to unsuspecting people in our group who didn’t realize that it was extra. Never saw the filet which usually is also one of the choices.
   

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2. B

   Bennye

   Atlantic City

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I have been to Fogo numerous times in several cities. I have to say this was our least favorite experience and my family and I agree we won’t be back. The staff were dismissive, the servers that bring the meat around were sparse and when they did come did not come to our table. I have never encountered anything of that nature in this restaurant. It was my son’s birthday and the occasion was hindered by these subpar conditions.
   

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3. J

   Jay

   Washington DC

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   Hello All, This is my 3rd time dining at the Baltimore location. This time I was accompanied by my family. I was truly disappointed and so were they. Age range from 50 to 10. The 1st thing was customer service, we had to look for assistance EACH time, as well as the table next to us.(made friends) No, it was crowded we were seated immediately. On Father's day we had about a 30 minute wait, with reservations. I had 3 points, but I'm so disappointed with it all. The food was DRY (chicken) (chicken bacon wrap) we just discarded in our napkins. Hopefully your experience is different. We will not return. Paying for subpar food and service is not what we want to spend our hard earned money on.
   

   Fogo de Chao - BaltimoreResponded today

   Thank you for bringing your experience to our attention, Jay. We're truly sorry to hear that your visit with us left you and your family disappointed. Our team strives to provide attentive service, and we regret falling short. The feedback on our offerings is concerning, and we value your input. Please reach out through our website contact form so we can address these concerns and work toward improving your experience. Thank you.
   

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4. S

   Sidney

   Oklahoma City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time! Never been for Thanksgiving and had a great time with the family!
   

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5. C

   Cassandra

   New York City

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   The servers were very kind and accommodating. Most of the food was cold for thanksgiving. Meats were all very rare. Freezing cold inside of the dining area. Not truly worth the money for us but I get the experience.
   

   Fogo de Chao - BaltimoreResponded today

   We appreciate your feedback, Cassandra. We're sorry to hear about the temperature issues you experienced with the food and dining area. Our team values your input, and we'd like to address your concerns. Please reach out via our website contact form so we can work toward a better experience. Thank you.
   

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6. M

   Moe

   Baltimore

   6 reviews

   vip
   4.0

   6 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Experience was nice , Alba did a great job . Salad bar as always nice and Fresh
   

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7. S

   Sergio

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff they took care of our business party.
   

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8. D

   Dave

   New York City

   28 reviews

   vip
   2.0

   28 reviews

   Dined on November 22, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   I visit Fogo in many cities including one wear my home. Baltimore has issues. The noise level is always high. It as difficult to hear anyone at the table including the servers. The servers push you through dinner from initial contact to your bill and exit. Baltimore, servers were non existent after figuring out how much you will pay. Meat was raw or well no matter what you asked for. Found a mistake on my bill after an argument over a wine selection. Not a great meal anymore for sure despite being a favorite back home in NY
   

   Fogo de Chao - BaltimoreResponded 6 days ago

   We appreciate your feedback about your visit to our Baltimore location, Dave. We're sorry to hear about the challenges you faced with the noise levels and service. Your concerns regarding the dining experience, food quality, and billing are important to us. Our team would like to discuss this further to address your concerns. Please reach out via our website contact form. Thank you.
   

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9. M

   Michael

   Minneapolis

   8 reviews

   vip
   3.0

   8 reviews

   Dined on November 21, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Disorganized location. Bar unable to make drinks timely. Cold bar picked over and never restocked. Meats rarely walked around, and if they were, cooked poorly and low quality. There for 2.5 hours, which is crazy for this type of service flow. Location needs leadership, structure, staff who are trained. Skip this joint and go get a real steakhouse experience.
   

   Fogo de Chao - BaltimoreResponded 6 days ago

   We're sorry to hear about your recent experience, Michael. It's concerning to hear about these challenges during your visit. Our team is committed to addressing this and would like to explore how we can improve. Please reach out via our website contact form so we can assist further. Thank you.
   

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10. R

    Reginald

    Washington DC

    3 reviews

    vip
    1.0

    3 reviews

    Dined on November 17, 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 4

    Servers and waiters were inattentive and didn’t enter our orders in even after being asked multiple times. Waiting for an extensive period of time for everything from drinks to the bill. We had to ask for each item we ordered a minimum of 3 times before receiving it, initially waiting an hour for one single drink.
    

    Fogo de Chao - BaltimoreResponded on November 18, 2024

    We're sorry to hear about the experience you described, Reginald. It falls short of the high standard we aim to provide. Our team would like the opportunity to address this and ensure a better experience for you. Please reach out to us via the contact form on our website to discuss this further. Thank you.
    

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