Fogo de Chao - Bethesda

Review summary

1. R

   Raphael

   Washington DC

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   High prices for food that was not good at all. Will not come back to any of these chains.
   

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2. M

   Mario

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent server!! Highly recommended! She was very attentive & tuned into our table
   

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3. R

   Roger

   Washington DC

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The restaurant itself was fine and the food good BUT, and this is important, a restaurant is only as good as your ability to get in. We made a 7:45pm reservation via Open Table and were seated an hour later just as we were about to give up no longer trusting the “20 minutes wait” or “just a few minutes more” promises. If they’d listen our reservation that would’ve been one thing but that was very much not the case. The receptionist easily found our reservation. At the 45 minute mark she told us that there were still four groups with reservations ahead of ours still unseated, and admitted that they’d heavily overbooked. I’m might try them again, as the food itself was good, but I will not wait next time more than maybe 15 minutes and at that point will not go back.
   

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4. M

   Michelle

   Houston

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had reservations for 7pm. Did not get seated until 7:45pm. We were seated at a table close to the bar. Since they were so behind on their reservations, the place was packed with tons of people everywhere. People were standing over our table, waiting for their table, while we were trying to eat. I had to ask for water three times before it was received. Horrible experience for Christmas Day. We will never be returning.
   

   Fogo de Chao - BethesdaResponded 2 days ago

   We're sorry that your Christmas Day experience was not up to our standards. It’s important for us to ensure our guests have a pleasant visit, and it's concerning to hear about the delays and service issues you faced. Please reach out through our website contact form so we can address your concerns and work toward making things right for you. Thank you.
   

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5. C

   Christa

   Washington DC

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Long wait even with reservation, loud and crowded.
   

   Fogo de Chao - BethesdaResponded 2 days ago

   We're sorry to hear that your experience with us was not up to expectations, including the wait and ambiance. Our team aims to provide a more relaxed and timely dining environment for all guests. Please reach out to us through our website's contact form so we can address these concerns directly. Thank you.
   

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6. T

   Tameaka

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   My family dined here on Christmas Day and overall enjoyed the experience. The site advises that some waiting is expected (on Christmas) even with reservations, but waiting over 30 minutes felt more like a reflection of process inefficiencies than a typical holiday rush. Given how busy Christmas Day understandably is, it’s crucial for operations on such a high-demand day to align with the restaurant's usual stellar reputation. That said, we appreciated the festive atmosphere and the effort put into accommodating everyone.
   

   Fogo de Chao - BethesdaResponded 2 days ago

   It's great to hear your family enjoyed the festive atmosphere at our restaurant, Tameaka, though we're sorry about the longer-than-expected wait on Christmas Day. We strive to make special occasions enjoyable and efficient. We'd love the chance to discuss your experience further. Please reach out to us through the contact form on our website so we can address your concerns. Thank you.
   

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7. D

   Debra

   Tallahassee

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   This was the worst experience ever . Had reservation for 430 pm . We arrived 15 minutes earlier to be greeted with over 300 people in the lobby and front desk .To state such chaos and a total fire hazard would be an understatement . I along with other guest were extremely disappointed . It appeared that their was over booking with many guest having the exact reservation time , totally unacceptable. The Experience that you all pride yourself on as being top tier establishment has gone out the window . This experience was extremely frustrating and classless . The overall experience was like a cattle call which has me feeling disenchanted . I don’t think I will ever make reservations around the holiday season at FoGo period . The service was terrible as well !
   

   Fogo de Chao - BethesdaResponded 2 days ago

   We’re sorry we missed the mark for you during your visit. Ensuring a smooth and enjoyable experience for our guests is a priority, and it's concerning to hear about the crowded lobby and service issues. Our team would like to address your concerns and work toward a better experience. Please reach out via our website contact form. Thank you.
   

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8. T

   Tina

   Baltimore

   6 reviews

   3.0

   6 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   The fun and tastiness of Fogo de Chao is always a treat. Our latest visit was on Christmas, and the start of our experience was massively chaotic. - We weren’t seated until 30+ minutes after our reservation, and the waiting space was jammed with people. I’m not sure if the reservation scheduling algorithm was off, people were just lingering or what was causing the backlog. That said, the staff was calm under the pressure and clearly doing their best. Once we were seated, we had a nice experience. The food was delicious and the servers pleasant. Again, the service teams seemed busier than they anticipated being and requests like refills of water took ages, but managers were jumping in and it was apparent everyone was doing their part. This was our first trip to the Bethesda location and we will return, but maybe when things are a little less busy.
   

   Fogo de Chao - BethesdaResponded 2 days ago

   Thank you for sharing your detailed thoughts about your recent visit. It's great to know that once seated, you enjoyed the delicious offerings and pleasant service from our team. We're sorry about the delays and crowd during such a busy time and would like to further understand your experience. Please contact us through our website so we can address your concerns. Thank you.
   

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9. M

   Marie

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a 2:15 reservation on Christmas Day but weren’t seated until 3:00 PM. I didn’t mind, as I could see how busy they were. I have to commend the entire staff for their ability to stay calm and composed amidst the chaos of such a hectic day.
   

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10. S

    Steeven

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing service and food. With such a busy atmosphere they staff manages to make each guess feel cared for and tended too. Their are truly amazing. Looking forward to going back there soon!!!
    

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