Fogo de Chao - Beverly Hills

Review summary

1. A

   Arvee

   Los Angeles

   5 reviews

   1.0

   5 reviews

   Dined on December 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   My family celebrated my daughter & my brother's birthday at Fogo last Sunday and it left a bitter & burnt taste in our mouths...figuratively & metaphorically. We were seated quickly & our server at the start was pretty on point.  We were thinking of just doing ala carte but decided to get the full Churrasco service which makes more sense but in hindsight, we should have just gotten the former. The first meat we got really set up the clownshow we experienced.  The garlic beef was tough, lukewarm & bland.  A slight hint of garlic just to say it had garlic on it.  The bottom sirloin was softer but again lukewarm.  The sausage had decent flavor but again LUKEWARM.  That's the theme - bland to decent flavoring with lukewarm temps for almost all meats.  The lamb cut & chops which became the highlight of the night were the only meats that were hot and tasty.  The Picanha which is the bread & butter of any Brazilian Steakhouse was burnt & needed salt.  The pork belly was downright vile.  It had a funky smell to it that we as a family, decided not to eat it.  We got a so called explanation that it's supposed to be that way which was ridiculous.  We consume a lot of pork since it's a major part of our diet and we know that's not how it's supposed to be.  Our server who explained this then started to turn her exemplary service down a notch & it became quite slow for us to get our drinks or sides refilled. I wish I can say that the sides, salad bar, and desserts were good but nope...it's as bad as the meats.  Well, the creme brulee was at best, mediocre which was a step in the right direction I guess.  I was actually thinking of talking to the manager in charge since the food & service was abysmal just to give feedback but my brother told me to forget it & just get out of the restaurant as fast as we can. The place & decor looks good but in the end, you go there for the food and service and when a fast casual like Pampas offers better quality & value than you.
   

   Fogo de Chao - Beverly HillsResponded 1 day ago

   We're sorry to hear that your experience did not meet your expectations during your family's celebration. Our goal is to deliver exceptional flavors and service to every guest, and it's concerning that this wasn't reflected in your visit. We'd love the opportunity to address your concerns and improve your experience. Please reach out through the contact form on our website so we can discuss further. Thank you.
   

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2. L

   Lee

   VIP

   Los Angeles

   57 reviews

   5.0

   57 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

    enjoy the stay. The restaurant was quite busy. Service therefore was just a little bit slow. But the food is always good. Definitely will go back to this restaurant.
   

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3. M

   Michael

   Naples

   105 reviews

   3.0

   105 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was good but service lacked this time. Had 4 different servers greet us and a fifth close us out as the others were missing for about 30 minutes. Generally not an issue maybe an off day but were disappointed today
   

   Fogo de Chao - Beverly HillsResponded on December 16, 2024

   Thank you for sharing your thoughts with us, Michael. While we're glad you enjoyed the food, we're sorry the service fell short during your visit. We'd like to address these concerns to improve your experience in the future. Please reach out through our website's contact form so we can discuss this further. Thank you.
   

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4. J

   Jonathan

   Saskatoon

   1 review

   1.0

   1 review

   Dined on December 11, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Our waitress, Camellia, ruined our dining experience! We requested for cheese bread which she did not serve, and when I reminded her about the cheese bread, she told us we had to pay for the cheese bread. It also took her a long time to refill my soda. We are thankful the other staff Paul was really helpful.
   

   Fogo de Chao - Beverly HillsResponded on December 13, 2024

   We're sorry we missed the mark during your visit, Jonathan. Our team strives to ensure all guests feel well cared for, and we're concerned this wasn't your experience. Please contact us through our website so we can address your concerns and work toward a better experience for you. Thank you.
   

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5. a

   althea

   VIP

   Los Angeles

   22 reviews

   5.0

   22 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always the best food, service, and ambiance...especially for a birthday lunch!
   

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6. L

   LUIS

   VIP

   Los Angeles

   22 reviews

   3.0

   22 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   Whas not my favoite restaurant it think is something for people there like this buffet things
   

   Fogo de Chao - Beverly HillsResponded on December 10, 2024

   We appreciate your feedback, Luis, and understand that everyone's tastes differ when it comes to churrasco dining. Our team values your perspective and would like to hear more about your experience. Please reach out to us through the contact form on our website so we can address any concerns you may have. Thank you.
   

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7. S

   Stella

   VIP

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a wonderful meal and time! Good food and great service
   

   Fogo de Chao - Beverly HillsResponded on December 10, 2024

   Our team endeavors to provide consistently great food and service! We appreciate you sharing that's what you found here.
   

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8. P

   Perry

   VIP

   Los Angeles

   21 reviews

   3.0

   21 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   If you don't eat meat the remaining food experience is Good but nothing spectacular. The exceptions are of course amazing: Cheese Bread, Plaintains. The fish has too much butter. I have yet to try the seafood tower. The people are super friendly and the service is great.
   

   Fogo de Chao - Beverly HillsResponded on December 5, 2024

   We appreciate your feedback on the various elements of your visit. It's great to hear you enjoyed the Cheese Bread and Plantains. Our team is dedicated to providing friendly service, and we're glad you noticed. We'd like to discuss your thoughts further. Please reach out via our website contact form. Thank you.
   

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9. m

   myoung j

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The salad bar had a variety of food, which was great, and the service was friendly. The quality of the food was also good. Since the restaurant was busy, it was nice to feel the festive year-end atmosphere.
   

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10. C

    Charlene

    Los Angeles

    11 reviews

    5.0

    11 reviews

    Dined on November 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

     We came here for Thanksgiving dinner and everything was wonderful. From the valet attendants, the check-in staff, and all the servers and wait staff were fabulous. Everyone was so friendly and helpful even though they were running ragged trying to serve everyone. The food was excellent and plentiful. It really made for a wonderful Thanksgiving holiday. 
    

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