Fogo de Chao - Boston

Review summary

1. I

   Igor

   VIP

   Greater Boston

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We frequent FoGo restaurants at least 6 times a year in various cities. This weekend’s dinner at Copley was one of the worst family dinners I can remember. The food was terrible. Absolutely flavorless meat. Everything was either overcooked or undercooked - not a single selection of meat was cooked right. The drinks order took over 30 minutes to come to the table. Absolutely awful dining experience.
   

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2. R

   Rick

   Atlanta

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Very disappointed this time. Market table was very skimpy not at all like other times and many items were empty. Several cuts were raw - beyond rare. Service was very slow and several typical cuts of meat were not even offered to us. Would not recommend this location - always had great experiences at other locations.
   

   Fogo de Chao - BostonResponded today

   Thank you for sharing your thoughts, Rick. We understand your concerns and are committed to addressing them. Our team would appreciate the opportunity to connect with you further and work toward improving your experience. Please get in touch with us via our website contact form so we can discuss this in more detail. Thank you.
   

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3. K

   Kellie

   Greater Boston

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent quality food and service! All delicious!!
   

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4. V

   Vanessa

   Greater Boston

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I will never go here again, worst service and I did speak to the manager on the floor and no discounts were taken off after her demeanor changed towards us from the moment she had an interaction she avoid a group of 10 people who was celebrating my mothers birthday. She said she had something personal going on and tried to give an excuse for her behavior. Koya needs to do better and service allll costumers and not just a few tables she can exchange smiles with. A reflection of her is a reflection of her team, who didn’t seem to know what was going on, and had zero communication skills.
   

   Fogo de Chao - BostonResponded today

   We're sorry to hear about your recent experience. We strive for seamless service, and it's concerning to learn about the communication breakdown during your visit. Our team would appreciate the opportunity to address your concerns. Please reach out via our website contact form so we can work toward a resolution. Thank you.
   

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5. P

   Pete

   Greater Boston

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wait staff, professional, courteous, knowledgeable.
   

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6. C

   Chastity

   Greater Boston

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I went here with my husband for his birthday and he was very excited! They had great vegan and salad options which is shocking but great for me. Most of my rating is due to the service. I asked the server to explain how it worked, she didn’t and said someone else would (they didn’t so we had to piece it together). We ordered drinks that never arrived, and anything not brought around the room we had to hunt down a server to ask for. Our main server changed three times so it was a bit confusing. Overall the quality of service did not match up with how much money we spent on this meal.
   

   Fogo de Chao - BostonResponded today

   We're grateful to hear you appreciated the vegan options during your husband's birthday celebration. However, we recognize the service didn't meet expectations, which is not the experience we aim to provide. Our team would like to address your concerns further. Please connect with us via our website contact form, so we can ensure a better future experience. Thank you.
   

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7. K

   Kim

   Greater Boston

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Didn’t understand waitress or what was going on to order. Barely had any sides. Didn’t know if we could go up to the food bar. All unclear and spent $67 each! Terrible.
   

   Fogo de Chao - BostonResponded 5 days ago

   We're sorry to hear about your disappointing experience. Our team aims to ensure every guest feels informed and enjoys a seamless dining experience. Please contact us through our website contact form so we can address your concerns and work toward making it up to you. Thank you.
   

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8. M

   Mike

   VIP

   Greater Boston

   5 reviews

   4.0

   5 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 2

   Staff was slow with drinks and food and forgot about us. Nice mangers took over it was better.
   

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9. K

   King

   Washington DC

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great server Cristian who was very attentive and payed attention to detail. Made my friends birthday one she’ll never forget
   

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10. D

    David

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Awesome, thank you!
    

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