Fogo de Chao - Indianapolis

Review summary

1. J

   Jason

   VIP

   New York City

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   We weren't seated until more than 15 minutes after our reservation.
   

   Is this helpful?

   Report
2. N

   Nicole

   Indiana

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   The food wasn’t as good as I expected! Mid recommendation!
   

   Is this helpful?

   Report
3. J

   Jorge

   Indiana

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is one of the best restaurants in Indianapolis, food is excelent and service super nice. Thanks for the gray moments that my family has in your restaurant.
   

   Is this helpful?

   Report
4. A

   AJ

   Indiana

   2 reviews

   4.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   There was a short delay between meat servings that was unusual. Other than that the experience was fantastic!
   

   Is this helpful?

   Report
5. A

   Amy

   Columbus

   3 reviews

   3.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   I made a reservation for 8:15p and we had to wait 45 minutes for our table. Once we got there and seated it was difficult to get meats brought to us ongoing. My boyfriend was sitting in the corner and expressed his card was still flipped on green but people stopped bringing him meats because they didn't see it...the food was good but felt that the amount of people that was there was too many to serve. The service lacked because of the sheer amount of people that was there. It was at capacity.
   

   Fogo de Chao - IndianapolisResponded 6 days ago

   We're sorry your experience didn't meet our high standards during your visit. It's concerning to hear about the wait and service challenges you faced. Our team would like to address your concerns and work toward a better experience. Please reach out through our website contact form for further assistance. Thank you.
   

   Is this helpful?

   Report
6. P

   Peter

   Indiana

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Arrived at 7:15 for a 7:30 Reservation. Did not get seated until 8:30. Did not have an assigned wait staff to our table. Place an order for drinks. Two of the drinks the mixer and the alcohol were backwards. Took 5 minutes to find another wait staff. Explained what happened. Revised drinks came out with the exact same mistake. Waited again for another random wait staff. Drink served correctly on third try 15 minutes later. Later tried to order the only domestic beer they stock and it was not available. Ordered 5 deserts. Took around 20 minutes to show up. One was missing. Took 10 minutes for the missing one to show up and it was the wrong one. The bill arrived and there was several mistakes. Dinner took roughly 3 hours due to the chaos of unassigned wait staff. The orders were repeatedly messed up due to unassigned wait staff. The bill was messed up due to unassigned wait staff. We also found ourselves getting offered the same meat over and over again. Definitely not the normal variety. I have been to this location several times and will never go back. Asked for the Manager and explained to him all of the issues and he said he would talk to the staff about "communication"? How about maybe the Manager look at why reservations got seated 1 hour later? How about the Manager not asking staff to randomly serve tables? We told him we would never come back. Offered an apology in the hopes we would come back. Thanked him for his apology and said that it would not be enough to return. I would have thought he would have tossed us a bone and comped dessert or a $50 gift card after paying nearly $600 for dinner. If i could leave zero stars i would.
   

   Fogo de Chao - IndianapolisResponded 5 days ago

   We're truly sorry to hear about your recent experience with us. It seems we missed the mark on several levels. We aim to provide a seamless experience for our guests, and it's clear we fell short. Our team would like to work toward understanding more about your visit. Please reach out via the contact form on our website so we can address your concerns. Thank you.
   

   Is this helpful?

   Report
7. B

   BEN

   Indiana

   7 reviews

   3.0

   7 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Took over a hour past our reservation to get a table
   

   Fogo de Chao - IndianapolisResponded 6 days ago

   We're sorry to hear about the delay in seating during your recent visit, Ben. Our team strives to provide timely service, and we aim to improve this aspect for you. We would appreciate if you could reach out via our website contact form, allowing us the opportunity to ensure a better experience in the future. Thank you.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Indiana

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and service! Restaurant as full, but service was outstanding!
   

   Is this helpful?

   Report
9. J

   Justin

   Memphis

   3 reviews

   5.0

   3 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved every minute!!!!! Look forward to next year!!!!
   

   Is this helpful?

   Report
10. S

    Shannon

    Mississippi

    3 reviews

    5.0

    3 reviews

    Dined on December 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was delicious and service was excellent.
    

    Is this helpful?

    Report