Fogo de Chao - Kansas City

Review summary

1. M

   Matthew

   Kansas City

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   The waitresses kept acting as if they had better things to do, when asking for a bourbon menu I was told they did not serve any form of Whiskey/Bourbon outside of cocktails. Was very surprised when we received the dessert menu and there was the Spirit Menu. Myself and the 3 other guests I was with, we went 30+ Minutes without water after being told Multiple times they would return with water. When dessert came, my date and I both ordered an espresso which did not come. When we asked about the espresso the waitress said she would go check on it, instead of returning with our espressos, she returned with our check. I am not a new customer to Fogo de Chao. But I will NOT be a returning customer to Fogo de Chao Kansas City. Overall Service Staff was not very attentive. Food was exceptional as always.
   

   Fogo de Chao - Kansas CityResponded 1 day ago

   Thank you for your feedback regarding your recent visit. We are sorry to hear about your experience with the service, which does not reflect our standards. Your comments about the bourbon menu and service have been noted. We hope you'll give us another chance to provide the attentive service you deserve. Please reach out via our website contact form if you'd like to discuss this further. Thank you.
   

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2. M

   Morgan

   Kansas City

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Everything was wonderful from service to food, we were seated where there was a draft which hurt our experience (full winter coats and still cold).
   

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3. C

   Craig

   Kansas City

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We've been to this location several times in the past. This time was the most disappointing as it was for my son's 18th birthday. I realize that we went in the middle of the week. However, we maybe saw 10 of the 15 meats that were advertised. Most of the time when we asked for rare, we were given medium to medium well. At almost the end of the meal, we were asked if there were any particular meats we wanted. We told him the lamb chops and requested it rare. The gaucho said OK and that he would be right back with them. When he returned with the lamb chops, they were at best medium. Again, I realize that this was in the middle of the week when not that many people are there, but it seemed as if they were just trying to get rid of the meats they had left. It was definitely not worth the $60 per person that we were charged. Service was good. I just wouldn't go in the middle of the week.
   

   Fogo de Chao - Kansas CityResponded 2 days ago

   Craig, we're disappointed that this visit, especially on your son's special day, did not meet your expectations. We strive to provide a full selection of cuts to every guest. Please connect with us through our website's contact form so we can address your concerns further and work toward a five-star experience. Thank you.
   

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4. A

   Ali

   Kansas City

   1 review

   1.0

   1 review

   Dined on February 17, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Host was rude multiple times, the manager tried rushing us out twice even though our server said there isn’t a time limit, I tripped over a broken tile and 3 staff members watched it happen and nobody asked if I was okay. They didn’t put a sign over the broken tile either so that’s a huge liability issue if somebody were to trip like I did. The food was great, and our server Andy/Andrew was great. I just wish the rest of the staff could have been too. Very disappointed in the two managers who we encountered though. Please fix your tiles. If it costs $190 for two people, you can afford to fix a broken tile. Unless you’d rather pay out the price of a lawsuit!
   

   Fogo de Chao - Kansas CityResponded 7 days ago

   We are sorry to hear about your experience. It’s essential to us that our guests feel safe and welcome, and your comments about the tile and the service you received are concerning. While Andy provided a positive experience, our team would like to address your concerns. Please reach out via our website contact form so we can discuss this further. Thank you.
   

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5. P

   Paul

   Indiana

   3 reviews

   3.0

   3 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our experience was average at best. It was cool. The food was good but not what we have experienced in the past. Our wait staff was sometimes hard to find and we weren't really certain who our actual server was until we were winding down our meal. The drinks were exceptional, but when ordering from our table, the wait time for them was excessive.
   

   Fogo de Chao - Kansas CityResponded 7 days ago

   Thank you for sharing your thoughts about your visit with us, Paul. We regret that your experience fell short of expectations and understand the importance of consistent service. Our team is eager to address your concerns, so please connect with us through the contact form on our website. Thank you.
   

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6. A

   Ashley

   Kansas City

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Waited 45 minutes past reservation time to be seated (checked in 10 minutes early). Plenty of open tables not being utilized while we waited. Food mediocre. Tables on top of each other in the room we were seated in. A lot of the meat cooked well done.
   

   Fogo de Chao - Kansas CityResponded 7 days ago

   We apologize for the wait and the seating arrangements you experienced during your visit. Our goal is to ensure timely seating and an enjoyable dining environment. We would like to address your concerns directly. Please reach out through our website contact form so we can improve your experience. Thank you.
   

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7. L

   Luke

   Kansas City

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We didn’t stay around for dinner this time because nobody even acknowledged us after 35 minutes of waiting. No water, no food, no acknowledgment. We even had a reservation. This is an expensive dinner that we were looking forward to. A special occasion went wrong because of the lack of service. **update to post** After reviewing all recent posts (all within a week) are about one star service. This seems to be an issue that your management should address. If you don’t have enough staff or food to give five star service to the people reservations, don’t take any walk-ins or don’t over book your reservations. We drove an 1 1/2 to eat at this restaurant. This is a five star restaurant, correct? It sure didn’t feel like that this week. Your generic comments about having someone email or reach out to you through a form on your website is not ideal. I did talk to a manager and they told me the same, email them & they will forward concerns to the general manager. From the reviews & attention to detail, seems as if service is the least of this restaurants worries. Needless to say, we will not be back ever again!
   

   Fogo de Chao - Kansas CityResponded 5 days ago

   We're truly sorry for the experience described. Our team strives for exemplary guest service and it's clear we missed the mark during your visit. We'd like to work towards understanding and addressing your concerns. Please reach out through our contact form so we can further assist you. Thank you.
   

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8. D

   Damien

   Phoenix

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The overall experience was great. Only thing lacking was our server took awhile to get to us and didn’t check in with us but maybe once or twice. But other then that it was a very great enjoyable time.
   

   Fogo de Chao - Kansas CityResponded on February 18, 2025

   Thank you for your feedback. We're glad to hear you enjoyed your overall experience, though we understand there were areas that could have been better. Our team would like to address any concerns you have, so please reach out through our website contact form. We look forward to providing a five-star experience next time. Thank you.
   

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9. J

   Juan

   Kansas City

   22 reviews

   2.0

   22 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   This was not one of our better experiences with Fogo! First, we were never greeted once seated. We understand that they work "as a team" there, but not being greeted and having to just decide to get up and help ourselves is unacceptable. Then, one of the servers spilled oil on my pants and boots. Fortunately, Carla took notice and decided to be the one to handle our table. Excellent job, Carla! She's the reason it wasn't a total disaster. The food was excellent as usual, and that helped as well. Will we visit again? I'm still undecided.
   

   Fogo de Chao - Kansas CityResponded on February 18, 2025

   We appreciate your feedback and are sorry your experience didn't start as expected. Thank you for acknowledging Carla’s efforts and for the positive remarks on the food. Our team is committed to improving your future visits. Please contact us through our website so we can address your concerns. Thank you.
   

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10. L

    Latrice

    Orange County

    1 review

    4.0

    1 review

    Dined on February 14, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    We went here for Valentine’s Day so it was pretty crowded, but understandable. Food and service was great, but I had the worst dirty martini ever and it wasn’t served in a martini glass -_- Other than that, it was pretty good although I wish I hadn’t had to wait almost 45mins to get seated even though I’d made reservations
    

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