Fogo de Chao - Naperville

Review summary

1. N

   Nicole

   Chicago

   27 reviews

   3.0

   27 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were great, BUT double check your bill. We were given a lunch menu for dinner. We ordered based on the prices off the lunch menu, but we were billed off the dinner menu prices. Luckily one of the people we were with caught the mistake and the manager corrected the error and charged us the lunch menu prices. Check your menu and check your bill. Inexcusable mistake.
   

   Fogo de Chao - NapervilleResponded 2 days ago

   We're pleased to hear you enjoyed both the food and service, Nicole. It seems there was a billing error during your visit, and we're sorry for any inconvenience this may have caused. We'd appreciate the opportunity to discuss this further and prevent any future incidents. Please reach out through our website contact form. Thank you.
   

   Is this helpful?

   Report
2. J

   Jason

   Chicago

   2 reviews

   vip
   1.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was nonexistent. Waited 10 mins for clean plates. Finally went to the salad bar and grabbed plates for my entire family so we could eat. Had to literally go find a server to bring us water as well. The service here is inexcusable for the price. They weren’t even busy just no one doing much of anything. I feel I should have tipped myself as I did the majority of the work. It was my son’s 12th birthday we were celebrating too. Will certainly be going somewhere else next year. The last few times I’ve dined here it’s been pretty much the same. They don’t seem to care much anymore. I wouldn’t waste my time here again go somewhere that appreciates their customers and are attentive to them.
   

   Fogo de Chao - NapervilleResponded 6 days ago

   We're sorry to hear about your recent experience, Jason. We aim to provide attentive service, and it's concerning to learn of your feedback. Celebrating your son's birthday should have been special, and we regret that this was not the case. Please contact us through our website so we can address your concerns. Thank you.
   

   1 person found this helpful

   Report
3. T

   Tommy

   Chicago

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Honestly, great service we came out with a party of 6 and all of us had a great time service was awesome! Would come out again for sure!
   

   Is this helpful?

   Report
4. M

   MacKenzie

   Los Angeles

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I think the overall presentation was great, and I enjoyed the options available. All the chicken dishes I had were dry. Good flavor but dry. I also wish they had more hot sides.
   

   Fogo de Chao - NapervilleResponded on December 1, 2024

   We appreciate your feedback regarding the presentation and variety, MacKenzie. It’s concerning to hear about the chicken dishes not meeting expectations. Our team would like to improve your experience and discuss more options, including hot sides. Please contact us through our website so we can address your concerns. Thank you.
   

   Is this helpful?

   Report
5. K

   Kevin

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food!
   

   Is this helpful?

   Report
6. B

   Barb

   Chicago

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   To start I believe Fogo de Chao needs to reevaluate how they handle the holidays if you’re going to be open. Firstly reservations, you have people awaiting for their tables and there isn’t much of a waiting area, the bar great idea! However! There is not enough bar staff to accommodate the people waiting for a table and it was very slow. If you’re going to provide a bar for people waiting, make it easier for them to get a drink while waiting! More staff there! Very disappointed this year in the quality of meat! Last year the meats were amazing this year not so much! Super fatty and less quality. The prices went up but the quality of meat went down. The service was less than good. We were sat and had to ask for plates numerous times, eventually we gave up and just grabbed them from the salad bar. When we needed fresh plates we had to ask again for them, the waitress was at the table two times! To ask us a drink order and for the bill that was it! That wasn’t acceptable. Your customers pay very good money for this and it wasn’t a very good experience this year. For what you pay, the service should be better and the quality of meat should be so much better
   

   Fogo de Chao - NapervilleResponded 6 days ago

   We're sorry to hear that your experience this year didn't meet expectations. We understand the importance of efficient service and quality cuts, and it's concerning to hear we fell short. Please reach out via our website contact form so we can address your concerns and work toward improving your experience. Thank you.
   

   Is this helpful?

   Report
7. M

   Marzena

   Chicago

   1 review

   3.0

   1 review

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service not the best. Some kinds of the meat didn't even arrive by our table. Mash potatoes were cold. Not impressed. Next time will different restaurant.
   

   Fogo de Chao - NapervilleResponded on December 1, 2024

   We're sorry to hear about your recent visit, Marzena. Our aim is to provide each guest with exceptional service and quality. Our team would like to discuss your experience further to ensure we address your concerns. Please reach out via the contact form on our website so we can work toward providing a better experience in the future. Thank you.
   

   Is this helpful?

   Report
8. J

   Jess

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Made a reservation and arrived a few minutes early. It was packed. We had to wait 20 minutes past our reservation time to be seated. The servers were fast and we were getting table side service immediately. The salad bar was clean, organized, and well stocked. Our table was next to a station and our waitress spent a lot of time there chit chatting and other staff got us water and bread while she was off socializing. Other than the initial wait and needing to ask other staff members for water or the check, it was a good experience.
   

   Is this helpful?

   Report
9. h

   heather

   Chicago

   40 reviews

   vip
   5.0

   40 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Fire as always!!! We really enjoyed the food and the service was great
   

   Is this helpful?

   Report
10. L

    Lisa

    Chicago

    1 review

    4.0

    1 review

    Dined on November 28, 2024

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 4

    The place was beautiful, the environment was lively. The food was good. The service was hit or miss. Our server took a break during our dinner so we had no server for a long time and were left looking for someone to help with refills and drink orders. This was a holiday so I was thankful for everyone working and didn’t want to complain as this didn’t make or break our experience. We were still very thankful for the food and the staff. We ordered the wagyu ribeye and it was choice.
    

    Is this helpful?

    Report