Fogo de Chao - Pittsburgh

Review summary

1. K

   Karen

   Pittsburgh

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bottom round is very flavorful and great coffee had a nice Anniversary dinner
   

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2. S

   Senhor Braz

   Pittsburgh

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, especially by the Brazilian manager! We are already weekly customers! Congratulations
   

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3. N

   Natalie

   Baltimore

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   My drink took thirty minutes to come out, but they comped it along with our desserts. Food was great as always
   

   Fogo de Chao - PittsburghResponded 3 days ago

   We appreciate your feedback and are pleased to know you enjoyed your meal. It's concerning to hear about the delay with your drink; our team strives to offer prompt service. Please reach out to us through our website contact form so we can better address your experience. Thank you.
   

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4. A

   Alex

   Pittsburgh

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Third time here (but first time back since 2020). the check in staff was rude, we checked in that we arrived for our reservation with 3/5 for our party, and then waited for the rest of the party. When the last 2 of our party arrived we checked back in with the desk to get seated. We then sat patiently around 15 minutes within eye sight of the receiving desk with 5 of us present and did not get seated. Had to go back another time the wait staff rolled their eyes and tried to shift the blame back to us. Out waiter was fine but very soft spoken for the environment, was very hard to hear. The food was great but for the price you are paying you could have as equal of experience or better at any other steak house in downtown.
   

   Fogo de Chao - PittsburghResponded 4 days ago

   Alex, we appreciate your feedback on your recent visit. It's concerning to hear about the lack of attention from our check-in and wait staff. We aim to deliver exceptional service to every guest and would like to ensure your future experiences are better. Please reach out to us via our website contact form so we can discuss this further. Thank you.
   

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5. L

   LeeAndrea

   Pittsburgh

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   They need more variety in meats and maybe some sauces to go with the meats. Seafood would be nice, even as an add-on. Ambiance and service was topnotch.
   

   Fogo de Chao - PittsburghResponded 4 days ago

   We're grateful for your positive remarks about our ambiance and service. We appreciate your thoughts on expanding our selection of cuts, sauces, and perhaps including seafood options. Our team is eager to explore how we can enhance your dining experience. Please reach out via our website contact form to discuss further. Thank you.
   

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6. T

   Tirsa

   Philadelphia

   4 reviews

   2.0

   4 reviews

   Dined on February 17, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Customer service was lacking. Food was lacking even more.
   

   Fogo de Chao - PittsburghResponded on February 18, 2025

   We're sorry that your experience did not meet our high standards. Our team would like to discuss how we might better serve you in the future. Please reach out via our website contact form so we can address your concerns and work toward providing you with a five-star experience. Thank you.
   

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7. OT

   OpenTable Diner

   Pittsburgh

   2 reviews

   3.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Very strange ending to an otherwise great dinner. We always visit here when we have the opportunity, and I was happy with the food on this trip as always. There seemed to be a mixup where our waiter disappeared and we were unattended to for 20+ minutes. Which isn’t the end of the world and I understand mistakes happen. What left a sour taste in my mouth was after I notified a floor manager we needed our check and weren’t sure where our waiter was. The waitress that dropped off our check was very cold. Not saying a word or even making eye contact. I probably should have flagged down another waiter to attend to us before going straight to the manager, but I don’t think our request to checkout after 30 minutes of sitting and waiting warranted the rude response.
   

   Fogo de Chao - PittsburghResponded on February 19, 2025

   Thank you for sharing your feedback with us. We appreciate your understanding that mistakes can occur, but we're sorry to hear about the wait and the interaction with the floor manager. Our team values attentive and courteous service, and we'd like to discuss this further. Please reach out through our website contact form so we can address your concerns. Thank you.
   

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8. M

   Melissa

   Pittsburgh

   15 reviews

   3.0

   15 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food was good and we had a nice time. However the server we had was bad. We asked three times for a drink before she would actually get it. Luckily the other servers around us would stop by to give us water and clean plates cause we barely saw ours. Then when the bill came she charged us multiple times for the drink we had to keep asking for but only received one of.
   

   Fogo de Chao - PittsburghResponded on February 19, 2025

   While it's great to hear you enjoyed the food and overall ambiance, we're sorry to learn about the challenges with your service. Our team strives for attentive and accurate service. Please use our website contact form to provide more details so we can address your experience further and work toward a better visit. Thank you.
   

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9. E

   Eric

   Pittsburgh

   6 reviews

   2.0

   6 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   First time there, waitress never brought our water. Girlfriend ordered a glass of wine, had to wave sever over to table because he looked confused where it was supposed to go. Told waitress I was ready for the check. She brings it over and sits it in front of my girlfriend. Thought the food was good but the service for that up scale restaurant was poor.
   

   Fogo de Chao - PittsburghResponded on February 19, 2025

   We appreciate your feedback about your first visit. We're sorry the service did not meet expectations, and your comments will be reviewed by our team. We are pleased you enjoyed the food, and we'd love the chance to make this up to you. Please contact us through the form on our website to discuss further. Thank you.
   

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10. J

    Jerry

    Cleveland

    1 review

    5.0

    1 review

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My first time there, I will definitely be back. Probably the best brunch I’ve ever had in Pittsburgh
    

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