Fogo de Chao - Plano

Review summary

1. L

   Lauri

   Dallas

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing and best experience to date. Ehab and all the managers were excellent!
   

   Fogo de Chao - PlanoResponded 2 days ago

   We're thrilled to hear about your amazing experience, Lauri! Thank you for highlighting the excellence of Ehab and the management team. We look forward to welcoming you back soon for another wonderful visit!
   

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2. D

   Don

   Dallas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was first class! Reservation through open table made wait time non existent.
   

   Fogo de Chao - PlanoResponded 5 days ago

   Your kind words mean the world to us, Don. We're happy to learn that our service and OpenTable reservation process enhanced your dining experience. We look forward to welcoming you back soon!
   

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3. T

   Tara

   Phoenix

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We waited 45 min past our reservation time, we had to ask several time to get the meat service. Service was very slow.
   

   Fogo de Chao - PlanoResponded 4 days ago

   We are sorry to hear about the delays you experienced, Tara. Our goal is to provide efficient and attentive service. We appreciate your feedback and would like to discuss your experience further. Please reach out through the contact form on our website so we can address your concerns. Thank you.
   

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4. T

   Terry

   Dallas

   8 reviews

   vip
   2.0

   8 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   What a nightmare of an experience for a Thanksgiving dinner. Our table was left without any service. The tables near us were being served and offered food, while our table got nothing. I asked to speak to a manager 4 times and waited another 20 minutes before getting any assistance; then a manager didn’t come. Absolute horrible experience for my family and guests that were with me. It got so bad that my server stopped coming over because, presumably, she was tired of hearing me ask to be served and me showing her how all the tables around me had plenty of food, while my kids plates were empty and clean. What little food we got was good, but the service and the management (or management representative) response was equally lacking. We have went to this restaurant every Thanksgiving for years, but based on this years service - it’s the last.
   

   Fogo de Chao - PlanoResponded 4 days ago

   We regret to hear about your Thanksgiving experience, Terry. It is concerning that our service fell short during your visit. We strive to ensure every guest has an enjoyable time. Our team would appreciate the opportunity to improve. Please connect with us through our website contact form so we can address your concerns more directly. Thank you.
   

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5. D

   Daniel

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding dining experience! Great food and the staff was amazing! My favorite restaurant!
   

   Fogo de Chao - PlanoResponded 6 days ago

   We're thrilled you had such an outstanding experience, Daniel! Your comments about our team's service and the food mean a lot to us. We look forward to welcoming you back to your favorite restaurant soon!
   

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6. J

   Jennifer

   Detroit

   10 reviews

   5.0

   10 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I love to dine here the food is fabulous and Thanksgiving dinner was no exception. Service was great & the entourage of meats to our table was endless. My only complaint was they ran out of turkey & stuffing 😳 and because of where we were seated I never did see when it was rejuvenated on the buffet and never did get to try either of them. Still we left ‘stuffed’ and enjoyed our meal. Probably won’t be my #1 choice in the future for Thanksgiving because of the missed Turkey.
   

   Fogo de Chao - PlanoResponded 6 days ago

   Thank you, Jennifer, for your warm words about our fabulous offerings and attentive service. We're pleased you enjoyed your Thanksgiving dinner, despite missing out on the turkey and stuffing. Your feedback is important, and we hope to welcome you back for another satisfying experience soon.
   

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7. K

   Kellie

   Dallas

   21 reviews

   1.0

   21 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   We were put at a table that was in the way of the kitchen and servers. Ordered wine and tea, had to ask 2 people to get it because waitress forgot it. Ordered cake and coffee- took over 30 minutes to get the cake. Ordered a second glass of wine- never got it. Asked for check and apparently they gave ours to another table so had to wait even longer. Then the machine they give is to pay on got frozen. Not a good experience at all!
   

   Fogo de Chao - PlanoResponded 4 days ago

   We regret that your experience fell short during your visit. It is concerning to hear about the delays and mix-ups you encountered. Our team aims for efficient service, and we'd like to make things right. Please reach out through our website contact form so we can address your concerns and work toward a better visit. Thank you.
   

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8. N

   Nidhi

   New York City

   11 reviews

   4.0

   11 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We love this location of Fogo de chaos. We always come here for celebrations/ special events. We brought our kids here for the first time- they liked it as well but I wish there was 1/2 kid friendly dishes available. Other than everything was great!
   

   Fogo de Chao - PlanoResponded 2 days ago

   We're thrilled to be your choice for celebrations, and it's wonderful to hear your family enjoyed their visit too, Nidhi. We appreciate your feedback about kid-friendly options and will take it into consideration. Looking forward to welcoming you again for more special moments!
   

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9. M

   Maria

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our go to celebration restaurant! We love this place!!!
   

   Fogo de Chao - PlanoResponded 6 days ago

   Thank you, Maria! We're thrilled to be your go-to spot for celebrations. We look forward to welcoming you back for more memorable moments!
   

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10. T

    Ting Ting

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on November 27, 2024

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 5

    Service continues to be excellent but the meat quality is really poor and super salty. 　
    

    Fogo de Chao - PlanoResponded 4 days ago

    We appreciate your feedback, Ting Ting. It's great to hear that our service met your expectations, though we're concerned about your comments on the cuts' quality. We'd like to learn more about your experience. Please reach out via the contact form on our website so we can address your concerns and improve your future visits. Thank you.
    

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