Fogo de Chao - San Diego

Review summary

1. L

   Liz

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Today, my family of 12 celebrated Christmas dinner a day late at Fogo de Chão, and I felt compelled to share our wonderful experience. While several staff members assisted us throughout the evening, one exceptional individual truly stood out: Monica. Monica was more than just a waitress—she was an absolute gem. Her kindness and patience made us feel like we were guests in her own home. She interacted with us in such a genuine and thoughtful way, going above and beyond to ensure our evening was memorable. At one point, we asked if she could take a group photo for us. Not only did she gladly agree, but she first took the initiative to clear our plates, ensuring everything looked perfect. She then patiently took photos of us in multiple spots around the restaurant, making sure we had options to choose from. As a business owner myself, I can confidently say Monica exemplifies the ideal employee—someone who goes the extra mile with a smile and treats every guest with care and respect. Her dedication and warmth deserve recognition, and I sincerely hope her efforts don’t go unnoticed. Thank you, Monica, for making our family gathering even more special. You’re a beautiful soul, and a true credit to Fogo de Chão!
   

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2. E

   Erich

   San Diego

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and impeccable service! It was a whole Brazilian experience.
   

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3. L

   Lisa

   VIP

   Phoenix

   21 reviews

   4.0

   21 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The service was amazing. The servers were so kind and welcoming and quick; even on such a busy day. The food and drinks were lacking but ok. Best was the picanha medium rare. Loved the fried yucca and the pao de quiejo (cheesy rolls). Usually love fried plantain but the oil wasn’t hot enough so they were oily and soggy. The bacon wrapped filet, bacon not cooked long enough so just soggy and meat not seasoned enough. Sausage was great. Last complaint were the drinks.. I got 2 types of caipirinhas, neither had any sweetness at all. Got the plain and mango habanero. I don’t like a super sweet drink but no sweetness? It was just sour and flavorless. My dessert however was divine, Crème Brulee Cheesecake. I’m not a person who usually criticizes but I spent a good amount to have Christmas dinner. the people and service brought the review from a 3 to a 4. Perhaps it was just a busy day for the kitchen staff which is understandable.
   

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4. M

   Melody

   Baja California

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Comida Rica, solo nos tocó muy lleno justo por la fecha!!
   

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5. A

   Andy

   San Diego

   7 reviews

   3.0

   7 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We were in one of the small rooms which was both good and bad. TheGood was that the sound level was low. The bad is that service was a lot slower than in the main rooms. The waiter was great. The meat servers were slow to visit.
   

   Fogo de Chao - San DiegoResponded 3 days ago

   Andy, we're sorry to hear that your experience wasn't up to our usual standards. While it's great to know you appreciated the quieter setting, we understand that prompt service is also important. Our team would like to discuss how we might better serve you in the future. Please reach out through our website contact form. Thank you.
   

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6. R

   Robert

   VIP

   San Diego

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The meat was either overcooked or undercooked. The service was not great….
   

   Fogo de Chao - San DiegoResponded 3 days ago

   We strive to provide a consistent experience, and we're sorry to hear that you felt the cuts were not to your liking. It's also concerning to hear about your service experience. Our team would like to address your concerns and work toward a better visit in the future. Please contact us through our website. Thank you.
   

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7. E

   Eric

   Charleston

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   I should have learned my lesson from the first experience a year earlier. But my son likes this place so I took him there again when I visited. However, I will NEVER go back. We were seated on time at our reservation. And again we were stuck in the corner of the restaurant. Our server took our drink order, and that was the last time that we saw him over the next 1:20. The runners would serve the table sitting next to us and then leave without serving us. We sat for 15 minutes with no food on our plates while the table next to us was being served repeatedly. I went to the front and spoke with a female manager, and she directed two servers to stop by our table and then it resumed as normal with servers serving the table next to us and not serving our table. After an hour and fully disgusted at the experience, I tried to flag someone down to get our check. We sat in the corner for 20 minutes before we finally went back to the front of the restaurant to close out our bill. We were then charged full price as though nothing derogatory had gone on. After I told them I was not paying full price they comped one of the meals which I appreciate, however it does not mitigate the fact that I went there to have a pleasant meal that was completely ruined by a horrible lack of service and management. There is no way that I would recommend this restaurant nor will I ever be returning. Not that that’s gonna mean much to this management. If you choose to go to this restaurant, don’t sit anywhere in the corner of the restaurant. 
   

   Fogo de Chao - San DiegoResponded 2 days ago

   Thank you for sharing your experience with us. We're sorry we missed the mark for you and your son during your recent visit. Service should always be attentive and consistent, and it’s concerning to hear that this wasn’t the case. Our team would like to address these concerns further. Please contact us through the website form so we can work toward a better experience. Thank you.
   

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8. M

   Marilyn

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   For a first time experience we had an amazing time the servic was awesome and the food was amazing we were literally in food heaven the only downside I was not offered a Receipt my bill was 146.75 and I left a proper tip paid in cash so I have no proof but I did take plenty of photos 😀 😉
   

   Fogo de Chao - San DiegoResponded 2 days ago

   Thank you for the 5-star review!
   

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9. O

   Omaima

   San Diego

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Of all the times we went to your restaurant, this was the worst! We invited some friends for dinner and we wish we hadn’t gone there! We always love to go there when we have family or friends wanting to try a new place and we always get the Churrasco. But this time was so bad. Nobody was coming to our table and we had to ask several people to get meat sent to us which just is not the purpose of going there. Our cards were flipped on the green all the time and we still were begging to get meat sent to our table. I don’t know if it was the placement. But you guys need to do better when you are busy. Lupe was our server and he was just all over the place. We had to ask for mashed potatoes and all the stuff that usually get sent to the table. It was just so bad and unfortunately ruined our Christmas eve dinner.
   

   Fogo de Chao - San DiegoResponded 3 days ago

   We're sorry to hear that your recent visit did not meet your expectations, Omaima. We aim for attentive service and regret any inconvenience you experienced. Please connect with us through our website contact form so we can address your concerns and work toward a better experience. Thank you.
   

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10. J

    James

    San Diego

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Good time, service was quick and all of the servers were very friendly and helpful.
    

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