Fogo de Chao Brazilian Steakhouse - San Juan

Review summary

1. Z

   Ziyao

   New York City

   1 review

   vip
   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   A lot of the steaks were either too raw or over cooked, not even middle rare or burned outside. Also we waited 50 before we got our seat( made a reservation a week ago) you guys definitely over booked so please fix this issue.
   

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2. T

   Tuan

   Las Vegas

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Had to wait in line for awhile to get plates. Disappointing for high end Brazilian steakhouse.
   

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3. A

   Adam

   Raleigh

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Thanksgiving dinner. They charged full price and didn’t have all of the items on their main menu. Was also chaotic with plates not available and servers not promptly bringing the meat to the tables. They did try - but not worth it. $59.50 for adults with no appetizers and no dessert.
   

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4. K

   Katherine

   Caribbean

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best service so far from the 2 years we have been going to this restaurant!
   

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5. D

   Daniel

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience!!! Food was delicious and overall the place is great!!! Will definitely be returning.
   

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6. A

   Austin

   Baltimore

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service staff was exceptional—friendly, attentive, and made the visit truly enjoyable. The food was a bit more well-done than I usually prefer, but overall, it was still a positive experience. I’d happily come back to give it another try!
   

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7. N

   Nelson

   Caribbean

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Las carnes más comunes las reparten al inicio y las más exquisitas (como las costillas de cordero) las dejan para el final , y son más limitadas. Deberían hacer un balance y repartir ambos cortes desde el inicia, sin esperar a que el cliente las tenga que pedir.
   

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8. E

   Ed

   Caribbean

   2 reviews

   1.0

   2 reviews

   Dined on November 22, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   This was my second visit to this restaurant and my partner's first, and unfortunately, it turned out to be a very disappointing and frustrating experience. Initially, everything seemed promising. Our waiter greeted us, showed us to our table, and briefly explained how the service worked. However, after that initial interaction, things quickly went downhill. About 15 minutes into our reservation, the first round of servers offering meat came by. After that, we noticed a significant decline in service. Fewer and fewer servers approached our table, and the rounds of meat consistently bypassed us to serve other tables. At one point, we waited approximately 20 minutes without a single server stopping by with meat options. Eventually, when a server finally passed by, we expressed our concerns about the lack of service. By that time, our original waiter had completely abandoned our table. A manager was brought over to address the issue. While the manager apologized and offered to waive one of our meals and provide complimentary desserts, we made it clear that our concern wasn’t about receiving free food. We were fully prepared to pay for our meals—the issue was that we were inexplicably being ignored while others were served without issue. This was, without a doubt, one of the worst dining experiences I’ve ever had, and we will not be returning to this restaurant anytime soon. The worst part is that based on other reviews this situation seems to be more common than we expected. I would hate to think it is done on purpose depending on the offer that is purchased which would be a discriminatory market practice. Competing establishments in the area, in our experience, have consistently provided far superior service. Regardless of its views or ambiance, this restaurant fails to deliver on the quality and service expected of a steakhouse of its caliber.
   

   Fogo de Chao Brazilian Steakhouse - San JuanResponded 5 days ago

   Ed, we're sorry to hear about your experience, and we truly value your feedback. The service you described does not align with our intentions for our guests. Our team wants to work towards understanding and resolving your concerns. Please reach out through the contact form on our website so we can address this matter with you directly. Thank you.
   

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9. A

   Amarilis

   Caribbean

   1 review

   5.0

   1 review

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Súper todo el personal, excelente! Victor, María, los Gauchos
   

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10. OT

    OpenTable Diner

    Baltimore

    1 review

    5.0

    1 review

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was our first time at this location and Fogo always lives up to its great reputation on food, service and atmosphere…All the waiters are waitresses were very pleasant to us and they attended to all our needs and the food as I mentioned never disappoints…Thank you for a wonderful experience on our Anniversary week!
    

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