Fogo de Chao - National Harbor

Review summary

1. J

   Jane

   VIP

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   While the food was delicious, our service the entire evening was absolutely terrible. It was impossible to get our servers attention the entire evening, only end up being served 1 tiny portion of the a la carte side dishes that normally are supposed to be bottomless and constantly refilled throughout the evening. Keep in mind, we had 6 people in our party and all together probably 1/4 cup of mashed potatoes. When we go to Fogo de Chao, we always look forward to the lamb chops because we rarely ever get to eat lamb chops anywhere else. When a server brought lamb chops over, there was only 2 on the stick, and 6 of us that wanted one. The server assured us he would come right back with a fresh portion and to no surprise, was never seen again. In another effort, we ended up asking 3 separate servers to please bring over lamb chops, which they all politely agreed but never followed up on. After about 25 minutes, we decided to give up and cut our losses for the night. At this point, it took us over 30 minutes and speaking to a manager to get our check brought over to us. While we love the food at Fogo de Chao, the service was enough to keep us from going back, at least to the National Harbor location.
   

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2. c

   craig

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 1

   Service was off very slow in bringing out food or refilling Took 3 times asking for a coke before I received one Restrooms were a mess
   

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3. G

   Gregory

   Phoenix

   7 reviews

   4.0

   7 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Overall great food. The salad bar in particular was outstanding. Service was a bit slow at the beginning though and it took a while for the meat to come out. Service did improve towards the end.
   

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4. J

   Joshua

   Richmond

   6 reviews

   2.0

   6 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Slow to bring meat. Brought out a lot of cheap cuts and never saw the nicer cuts of meat. The wait staff didn’t really pay attention and we were sat out in an area where we didn’t see much action. Seemed like by the time the wait staff came to us they ran out of the meat. The lady in charge really wanted to push us to the all you can eat bar before giving us any steak… the steak wasn’t very well seasoned either. I don’t think it’s worth the money.
   

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5. J

   Jeffrey

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 1

   My party of 8 was shoved between the bar and other tables. No one brought around filet until the end and we had to ask twice for it. Do not go here if you have a vegetarian in your party. His entree didn't come until we were all done . He barely touched it saying it did not taste good and left his $40 entree on table when we left. This was for a holiday dinner. We asked for the window and I was embarrassed. We could barely get out of our seats on both sides to get to the buffet as we were squeezed in there where I could not even pull out my chair.
   

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6. M

   Martha

   Charlotte

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   we had eaten a many Fogo de Chao’s - yesterday we went to celebrate Husband’s birthday but the quality of the meats and slow service was something we were very disappointed by
   

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7. P

   Portia

   Washington DC

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   This was our company holiday dinner and we drove over an hour and half for this. Unfortunately, my experience was horrible 😞 from start to finish. We were ignored the entire time even by the General Manager, Kelvin Patricio De La Cruz Mota. We had asked multiple times for water refills, meat service (horrible experience with getting the proper cooking temperature on any requested meats), skipped over multiple times and we had flagged down the manager to get our bill. I will never dine at this location again nor will I recommend it to anyone else.
   

   Fogo de Chao - National HarborResponded 4 days ago

   It seems that your experience did not meet the high standards we strive for during your company holiday dinner. We're truly sorry to hear about the service gaps you encountered, including challenges with our team. Our team is eager to learn more and work toward making amends. Please contact us through our website so we can address your concerns. Thank you.
   

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8. J

   Johnson

   Washington DC

   5 reviews

   2.0

   5 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was subpar. They kept waking past us with the meat, going directly to the table beside us. We had to keep say, excuse me, we would like some too. Asked for ice for our beverages, the waitress disappeared and came back 10 minutes later, after we had to ask someone else and got it within a few minutes. Just overall bad service.
   

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9. D

   Deanna

   Washington DC

   13 reviews

   2.0

   13 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   The last time we went, they had scheduling issues. We waiting 45 min to be sat for our reservation. The service once sat was attentive, though confused. Clear drinks being filled with water, multiple waiters coming with the same questions, a final check with nothing on it. All remedied quickly but they were obviously scrambling.
   

   Fogo de Chao - National HarborResponded 6 days ago

   We appreciate your feedback and apologize for the wait and confusion during your last visit. It's good to know our team was attentive despite the initial challenges. We'd like to work toward a smoother experience in the future. Please reach out via the contact form on our website so we can address your concerns. Thank you.
   

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10. A

    Alyssa

    San Francisco

    1 review

    3.0

    1 review

    Dined on December 15, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    This location is smaller than many others I’ve been too. Everything was subpar, if you eat a lot of meat it is worth the money but the cold side bar was lacking quality. Had a reservation, but didn’t seem to matter we waited an hour after our reservation time to be sat.
    

    Fogo de Chao - National HarborResponded 7 days ago

    We appreciate your feedback and apologize that your visit didn't meet expectations. It's concerning to hear about the wait time, and we're committed to ensuring our guests enjoy a seamless experience. Please reach out through our website's contact form so we can address your concerns and discuss improvements. Thank you.
    

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