Fogo de Chao - National Harbor

Review summary

1. D

   Devin

   Baltimore

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the beginning we reserved a table and we greeted upon entrance. We were given a table timer for when our table was ready. We let our waitress know early we were there for the best of Brazilian $39 discount night and they were very attentive to our needs. We enjoyed the salad bar and we both had happy hour $10 drinks. Those were both very delicious. Then we were greeted by different servers of rounds of meats our favorite being the Pichana a must try.  the manager, actually came over and greeted us and gave us small talk along with our waitress who was kind enough to find our favorite dessert on the menu, to end the night on the house. Will most definitely be coming back!
   

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2. A

   Alethea

   Washington DC

   12 reviews

   3.0

   12 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   There seems to have been an event with many diners that affected the service. There were delays in being seated even with reservations and delays receiving food. The steaks, mashed potatoes and Creme brulee was very good. Also, not having one server assigned to specific tables is confusing and inefficient for both the customer and the serving staff. We ordered dessert with one server and it took so long to receive it we had to ask another server to find our desserts. I also asked one server for my check and she never returned so I had to ask another server to get my check which caused more time waiting for us.
   

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3. K

   Kim

   Baltimore

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time!! The service was impeccable! Food was great.
   

   Fogo de Chao - National HarborResponded 6 days ago

   We believe our guests deserve good food and service, so we're pleased your visit was right on point, Kim. We're grateful for your feedback!
   

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4. E

   Evan

   Washington DC

   1 review

   5.0

   1 review

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food , good service , good view . Was a memorable day for my daughter birthday.
   

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5. N

   Nikki

   Coastal Georgia

   1 review

   2.0

   1 review

   Dined on November 11, 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was fantastic! But It was really busy when we got there, which we understood, but I didn’t see the point in a reservation if it’s going to take 45 min after you check in to be seated. It took 30 min to get our drinks and when we asked about them we told it can take about 15-20min and once they finally arrived, I didn’t get the wine I ordered. I didn’t see the sever for awhile after that, all in all it took about an hour for me to get my wine, by that time I was already done with dinner… we will maybe plan to go for lunch next time if we go back, as for dinner never again.
   

   Fogo de Chao - National HarborResponded on November 12, 2024

   We appreciate your candid feedback, Nikki. We're sorry your experience did not align with our standards, particularly concerning service timing. Our team aims to ensure every guest enjoys a seamless visit. Please contact us through our website so we can address your concerns and improve your experience. Thank you.
   

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6. OT

   OpenTable Diner

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Also enjoy my time at Fogo. I enjoy every experience. The customer service was exceptional
   

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7. r

   richard

   Richmond

   4 reviews

   2.0

   4 reviews

   Dined on November 10, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   My husband and I went there to celebrate my birthday. We made reservations. Initially, seated in cold area of the restaurant. Moved to another area. Waitress greeted and asked if we wanted water and we said yes. Came back to table and asked if we were going to do the all-you-can eat. We said my husband would and I would not and ordered salmon. Picked up one food order circle. Never brought back water. First waitress disappeared — never checked on us. After about 25 minutes, the first meat order came and my husband got a piece. About 15 minutes later the sides came. My husband continued to receive meat . Waitress never came back to check o us. Asked table cleanup waiter for water. About 15 minutes after that bread delivered to table after we finished sides. Still never received my order of salmon. Finished eating salad bar foods and ready to leave. Caught a waitress and told her we never got my salmon. No apologies just asked if we wanted to talk to manager. Manager came about 10 minutes later and said that the kitchen never had an order in kitchen. Manager offered to comp meal and apologized. When we were about to leave, the initial waitress came over and said “you’re leaving?” Your salmon is being prepared in the kitchen.” We said we’re done now. She tried to appease by offered cheesecake to go. This was a very memorable dinner for all the wrong reasons. I am not happy at all with the service.
   

   Fogo de Chao - National HarborResponded on November 11, 2024

   Richard, we're sorry to hear about your experience during your birthday celebration. We strive to ensure timely and attentive service, and it's concerning to hear we fell short. Our team would like to address your concerns. Please reach out to us via the contact form on our website so we can work toward a better experience for you. Thank you.
   

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8. OT

   OpenTable Diner

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it!!! I will be visiting again very soon!!!!
   

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9. E

   Ella

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was delicious. The only complaint is that it was too cold inside.
   

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10. M

    Marli

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on November 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Hostess and managers Everyone so attentive to us at all times! Server and meat servers so kind and food was excellent! Love the salad bar and even a vegetarian can eat plenty with just that! Will be back and thanks
    

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