Fogo de Chao - Providence

Review summary

1. D

   DAnn

   Greater Boston

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   I’ve been to a number of restaurants in this chain. While all are good, this was the least spectacular. The cheesy bread was cold and kind of hard. The salad bar was phenomenal, especially the fall seasonal ones. Next time, even though I’m a definite meat-eater, I’ll just opt for the salad bar. It may have been because we were there at an off time, but a lot of the meats were cooked to the right temp, but seemed a bit dried out or crusted for the first slice of the serving. When we were about 3/4 finished with our meal, they asked if we were wanting any particular cut of meat. We asked for the lamb chops because we hadn’t seen them yet. We waited for probably 10 minutes or so and they brought around land steaks and the server apologized because he said these are the steaks not the chops. He didn’t say if the chops were coming out at any point. We waited about 10 more minutes or so, and then we decided that we were gonna need to call it quits. We had ordered a dessert, and we were mostly finished with that when the server brought lamb chops around, and he seemed kind of annoyed that we wouldn’t take any. By that time it had been almost 30 minutes since we had talked to him so we had no idea they were still coming. It was a good experience, but for our anniversary, I wish that we had gone to the downtown Boston location.
   

   Is this helpful?

   Report
2. A

   Annette

   Greater Boston

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was wonderful- servers were friendly. Food was delicious
   

   Is this helpful?

   Report
3. OT

   OpenTable Diner

   VIP

   Greater Boston

   5 reviews

   2.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I have visited 2 other locations and was always impressed. Sadly, our experience at the Providence location was awful. I am not one to write a bad review or send back a dish - but the price tag here has always lived up to the cost. We were in the city to see Hamilton, just me and my daughter, so I splurged. We were offered maybe 4 types of meat. Had trouble getting anyone to pay attention to us. Requested finally to have a piece of sirloin and waited 15/20 minutes. Total disappointment.
   

   Fogo de Chao - ProvidenceResponded 6 days ago

   We regret to hear about your recent experience in Providence, which didn't meet your expectations based on your past visits to other locations. It's important to us that our guests receive attentive service and a variety of cuts. Please reach out via our website contact form so we can address your concerns and work toward a better experience. Thank you.
   

   Is this helpful?

   Report
4. M

   Meredith

   VIP

   Greater Boston

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent and the service was even better!
   

   Is this helpful?

   Report
5. M

   Mike

   Greater Boston

   5 reviews

   4.0

   5 reviews

   Dined on December 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very good experience, I would recommend this to friends and family
   

   Is this helpful?

   Report
6. E

   Erick

   Rhode Island

   1 review

   5.0

   1 review

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great. Not all the cuts, but in general most of the food was great. Many options in the salad bar, the service is great, waiters are very educated and respectful.
   

   Is this helpful?

   Report
7. C

   Christopher

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   The seafood tower came with some bits of frozen lobster meat and mussels, bland and not worth the price. Service was less attentive vs my previous visits as we had to wait for 10-15 minutes to get checked in on. We weren’t provided plates for the first 15 minutes and we got the Brazil experience on the menu. Party of 4. Drinks were spot on, the meats were cooked perfectly.
   

   Fogo de Chao - ProvidenceResponded on December 5, 2024

   Thank you for sharing your thoughts with us, Christopher. While it's great to hear you enjoyed the drinks and perfectly cooked cuts, we apologize for the oversight in service and plates. Please reach out through our website contact form so we can address these concerns and improve your next visit. Thank you.
   

   Is this helpful?

   Report
8. S

   Scott

   Greater Boston

   17 reviews

   3.0

   17 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   It was good. Not great. The inside setup/decor has a nice clean, hip vibe to it, but that doesn’t make up for the lack of consistency in food or service. We had so many waiters come to our table (not talking about the servers bringing the meats), that by the end of the meal I wasn’t sure who we actually started with. This may be their “thing” but it was bizarre to me. At times, we were bombarded with them asking if we needed anything then at times didn’t see one come by for a drink order for long period of time. The green (serve me please) vs red (need a little break from food being brought) was a literal toss up. It didn’t matter which side was flipped up. Might as well do away with those as it didn’t matter which side was up. The food itself was okay. Some meats were overly seasoned and others not enough. The consistency was lacking. I also got some lamb that should have been left in the kitchen and never served to any diners (think totally cooked dry). I realize this place is fairly new and I think it has the potential to be much better and hopefully with training, it finds its groove and can become the place that it could be. I would try again, perhaps in another year before I would rule out ever going there again. But, I think it needs that time to become the well oiled machine that delivers a consistent experience all around.
   

   Fogo de Chao - ProvidenceResponded on December 5, 2024

   Scott, we appreciate your detailed feedback and are sorry to hear about the inconsistencies you experienced. Our team is dedicated to refining our service and food offerings. We'd love to understand more about your visit. Please reach out through the contact form on our website so we can address your concerns. Thank you.
   

   Is this helpful?

   Report
9. I

   Invisible13

   Atlanta Metro

   11 reviews

   4.0

   11 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food. Drinks are reasonably priced. Parking is non traditional and no valet service. Long walk, but it is through the mall. Place could use some fresh carpet and a spruce up! Go for the food, not the ambiance and you wont be disappointed!
   

   Is this helpful?

   Report
10. R

    Rollin

    Rhode Island

    1 review

    5.0

    1 review

    Dined on November 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great, everything! The only thing they need to improve on is to automatically bring the lamb meat out as part of the rotation instead of guests requesting it.
    

    Is this helpful?

    Report