Fogo de Chão - Reston

Review summary

1. a

   ahmad

   Washington DC

   19 reviews

   vip
   3.0

   19 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Took 10 minutes after we sat down for a waitress to come greet us. Throughout the night, it was difficult getting the attention of our waitress. We asked for table sides multiple times before it was brought to our table. Definitely not the experience that we expected.
   

   Fogo de Chão - RestonResponded 4 days ago

   We're sorry to hear about your experience, Ahmad. Our team aims to provide attentive and prompt service. It's concerning to learn it was not up to par during your visit. Please reach out via our website contact form so we can address these concerns and work toward offering you a better experience. Thank you.
   

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2. M

   Meagan

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is my second year coming to Fogo de Chão for thanksgiving and they have yet to disappoint me! The service from the staff is top notch ! Thanks again !
   

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3. M

   Michael

   Washington DC

   20 reviews

   vip
   4.0

   20 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good atmosphere and good service. We enjoyed the experience.
   

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4. L

   Liz

   Washington DC

   1 review

   vip
   2.0

   1 review

   Dined on November 24, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Wait staff was slow. Gauchos were slow to come by table. Salad bar was not well stocked. Mix up on wine. They did remember our grandson’s birthday which was nice but probably will not be returning
   

   Fogo de Chão - RestonResponded on November 26, 2024

   We're sorry your visit didn't meet your expectations, Liz. It's concerning to hear about the delays and the Market Table lacking variety. Thank you for recognizing our effort with your grandson's birthday. Please reach out through our website contact form to discuss your experience further. Thank you.
   

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5. D

   Danny

   Denver

   12 reviews

   1.0

   12 reviews

   Dined on November 23, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Food was cold and it took to long to get drinks. Service was not that good
   

   Fogo de Chão - RestonResponded on November 25, 2024

   We regret to hear your visit didn't meet expectations, Danny. Our goal is to provide attentive service and quality dining. We'd love to understand more about your experience and work toward a positive outcome. Please reach out via our website contact form so we can address your concerns. Thank you.
   

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6. J

   Jorge

   Washington DC

   4 reviews

   vip
   5.0

   4 reviews

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The staff are spectacular and attentive to me and my family. The food is great and everything tasted fresh. The only negative thing is that the people from a large table next to me was standing all the time chatting (pretty loud) and almost right on my face. I just wished that they were further away or in a private room.
   

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7. A

   Alex

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined on November 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Started off great - first time here. But didn’t explain how it worked until we asked for it. Then things went t south. Food was great but they say the entire dining room in 30 minutes and we never saw our server again. They kept offering the same bacon wrapped beef. No lamb. No ribeye. Just chicken, pork and sirloin. The kept running into my son’s back of the head with trays. I understand you were busy, but for these prices you should deliver on service. And the manager was just walking around. I don’t think he lifted a single finger or talked to a single guest the entire time. He seemed completely “lost”.
   

   Fogo de Chão - RestonResponded on November 15, 2024

   Thank you for sharing your experience with us, Alex. We're sorry to hear about the service challenges you faced during your visit. We strive to offer a variety of cuts and attentive service. Please connect with us through the contact form on our website so we can address your concerns and work towards providing you with a better experience. Thank you.
   

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8. C

   Caitlin

   Washington DC

   1 review

   vip
   1.0

   1 review

   Dined on November 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It took nearly a half-an-hour for my husband and daughter to get their drinks - a lemonade and a glass of wine. Our server took our drink order and never returned. Because we were seated away from the main dining area (near the bar) and away from other tables, very few of the meats ever made it to our table. It took three attempts for them to get the bill right - and even then, they still overcharged us but we were done trying at that point. We will not be returning.
   

   Fogo de Chão - RestonResponded on November 13, 2024

   Thank you for sharing your experience with us, Caitlin. We're sorry to hear about the delays and issues you faced during your visit. We aim to provide efficient service and it's concerning that we missed the mark. Please reach out through our website contact form so we can address your concerns directly and work towards a better experience. Thank you.
   

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9. b

   bonnie

   Washington DC

   3 reviews

   3.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The service was decent, it was very busy so we had to wait for a table. Got seated in the back, it was fairly quiet so that was nice. We had to wait so long for the meats to come by. And then the server said “i’ll make sure they stop by here more” as if there werent a lot of people in the back of the restaurant. So it felt like we were just gonna have to wait for the entire front of the restaurant to be served first. The beef cuts were bland. I requested lamb chops, and it was basically steamed meat with the marinade. Felt like it didnt even see the fire. The pork belly was good. The servers were nice, they tried. Took my husband awhile to get a water refill. This was out anniversary dinner so it was a bit disappointing.
   

   Fogo de Chão - RestonResponded on November 15, 2024

   Thank you for sharing your experience, Bonnie. We understand how important special occasions are and regret that we didn't fully meet your expectations. Our team would like to learn more about your visit and explore how we can improve. Please reach out through our website contact form. Thank you.
   

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10. S

    Stacey

    Indiana

    2 reviews

    5.0

    2 reviews

    Dined on November 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server Penelope was AMAZING! She took great care of us and especially made our boys feel welcome. We received everything we needed and even though it was a very busy holiday (Veterans Day) everything came out timely and as we wanted.
    

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