Fogo de Chão - Reston

Review summary

1. D

   Danny

   Denver

   12 reviews

   1.0

   12 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Food was cold and it took to long to get drinks. Service was not that good
   

   Is this helpful?

   Report
2. J

   Jorge

   Washington DC

   4 reviews

   vip
   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The staff are spectacular and attentive to me and my family. The food is great and everything tasted fresh. The only negative thing is that the people from a large table next to me was standing all the time chatting (pretty loud) and almost right on my face. I just wished that they were further away or in a private room.
   

   Is this helpful?

   Report
3. A

   Alex

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined on November 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Started off great - first time here. But didn’t explain how it worked until we asked for it. Then things went t south. Food was great but they say the entire dining room in 30 minutes and we never saw our server again. They kept offering the same bacon wrapped beef. No lamb. No ribeye. Just chicken, pork and sirloin. The kept running into my son’s back of the head with trays. I understand you were busy, but for these prices you should deliver on service. And the manager was just walking around. I don’t think he lifted a single finger or talked to a single guest the entire time. He seemed completely “lost”.
   

   Fogo de Chão - RestonResponded on November 15, 2024

   Thank you for sharing your experience with us, Alex. We're sorry to hear about the service challenges you faced during your visit. We strive to offer a variety of cuts and attentive service. Please connect with us through the contact form on our website so we can address your concerns and work towards providing you with a better experience. Thank you.
   

   Is this helpful?

   Report
4. C

   Caitlin

   Washington DC

   1 review

   vip
   1.0

   1 review

   Dined on November 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It took nearly a half-an-hour for my husband and daughter to get their drinks - a lemonade and a glass of wine. Our server took our drink order and never returned. Because we were seated away from the main dining area (near the bar) and away from other tables, very few of the meats ever made it to our table. It took three attempts for them to get the bill right - and even then, they still overcharged us but we were done trying at that point. We will not be returning.
   

   Fogo de Chão - RestonResponded on November 13, 2024

   Thank you for sharing your experience with us, Caitlin. We're sorry to hear about the delays and issues you faced during your visit. We aim to provide efficient service and it's concerning that we missed the mark. Please reach out through our website contact form so we can address your concerns directly and work towards a better experience. Thank you.
   

   Is this helpful?

   Report
5. b

   bonnie

   Washington DC

   3 reviews

   3.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The service was decent, it was very busy so we had to wait for a table. Got seated in the back, it was fairly quiet so that was nice. We had to wait so long for the meats to come by. And then the server said “i’ll make sure they stop by here more” as if there werent a lot of people in the back of the restaurant. So it felt like we were just gonna have to wait for the entire front of the restaurant to be served first. The beef cuts were bland. I requested lamb chops, and it was basically steamed meat with the marinade. Felt like it didnt even see the fire. The pork belly was good. The servers were nice, they tried. Took my husband awhile to get a water refill. This was out anniversary dinner so it was a bit disappointing.
   

   Fogo de Chão - RestonResponded on November 15, 2024

   Thank you for sharing your experience, Bonnie. We understand how important special occasions are and regret that we didn't fully meet your expectations. Our team would like to learn more about your visit and explore how we can improve. Please reach out through our website contact form. Thank you.
   

   Is this helpful?

   Report
6. S

   Stacey

   Indiana

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Penelope was AMAZING! She took great care of us and especially made our boys feel welcome. We received everything we needed and even though it was a very busy holiday (Veterans Day) everything came out timely and as we wanted.
   

   Is this helpful?

   Report
7. D

   David

   Washington DC

   1 review

   5.0

   1 review

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pedro Anthony and Robinson were great people to have been served by. I felt as part of the family and the food was amazing. Highly recommended for a dinner out
   

   Is this helpful?

   Report
8. A

   Andrew

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, the team went above and beyond to provide great service and make sure our table had everything we needed. Food was great with lots of variety
   

   Is this helpful?

   Report
9. B

   Brendan

   Greater Boston

   1 review

   2.0

   1 review

   Dined on October 30, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Poor food rotation, never saw more than half of the meats available in the 2 hours there. Filet was offered for the 1st time, when paying the check! Manager arrived after paying check asking about the service. We mentioned the poor rotation of meat throughout the time there on a Thursday night. He disappeared once notified of our concern and never came back to apologize or check in. Not taking my team there again.
   

   Fogo de Chão - RestonResponded on November 13, 2024

   Brendan, we're sorry to hear about your experience with us. We aim to offer a variety of cuts and attentive service, and it's concerning that your visit did not meet this standard. Our team would like to understand more and work toward improving. Please reach out through our website contact form so we can address your concerns. Thank you.
   

   Is this helpful?

   Report
10. R

    Reginald

    Washington DC

    2 reviews

    4.0

    2 reviews

    Dined on October 27, 2024

    1. Overall 4
    2. Food 3
    3. Service 2
    4. Ambience 3

    The people bringing the meats to the table typically don’t have good communication skills.
    

    Is this helpful?

    Report