Fogo de Chao - Towson

Review summary

1. S

   Stan

   Baltimore

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent. Waitress and the overall team was awesome. Great experience!
   

   Is this helpful?

   Report
2. G

   Gary

   VIP

   Baltimore

   130 reviews

   5.0

   130 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The salad bar was wonderful. I ordered Lamb Chops, and they were brought out. The other meats were very tasty.
   

   Is this helpful?

   Report
3. C

   Cynthia

   Baltimore

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The staff are amazing! We dined here on Christmas and the staff made it a memorable experience. Thank you to each of them for sacrificing their holiday to make my family’s special. Kudos and Happy Holidays.
   

   Is this helpful?

   Report
4. L

   LaCheryl

   VIP

   Baltimore

   10 reviews

   3.0

   10 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I had to ask for a manager to get served meat beyond chicken, and even the chicken was spotty. We were seated at a table that was in the corner near the door to the bar but that was not the issue. The issue came when we barely got served. The manager was phenomenal in resolving the issue but it was disappointing that I needed to take that step to get served.
   

   Fogo de Chao - TowsonResponded 1 day ago

   We're sorry your visit did not meet our high standards. It's great to know our manager was able to assist, but we understand your disappointment. Our team would like to better serve you in the future. Please reach out via our website contact form to further discuss your experience. Thank you.
   

   Is this helpful?

   Report
5. K

   Karla

   Wilmington

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   The service was far below what we expected. The meat service started right after we came back from the salad bar even though our cards were red. It took several asks to get drinks and refills.
   

   Fogo de Chao - TowsonResponded 1 day ago

   We're sorry to hear that our service did not meet your expectations, Karla. Providing attentive and seamless experiences is important to us, and it's concerning that this wasn't your experience. Our team is eager to address your concerns and work toward a better experience. Please reach out via our website contact form so we can discuss this further. Thank you.
   

   Is this helpful?

   Report
6. M

   Michael

   VIP

   Baltimore

   17 reviews

   2.0

   17 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   This is just not as good as the one location downtown. We had to wait a long time for people to come and serve us. Our waitress was nice enough, but she didn’t have much experience and struggled to communicate our requests. I was disappointed and won’t return to this location.
   

   Fogo de Chao - TowsonResponded 4 days ago

   Thank you for sharing your feedback. It's concerning that your visit didn't meet your expectations, especially regarding service quality. Our team aims to provide excellent experiences, and we would like to understand more and address your concerns. Please reach out through our website contact form so we can work toward improving your future experiences. Thank you.
   

   Is this helpful?

   Report
7. D

   David

   Baltimore

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Tables crowded together. Server has no idea what type of beer they have. Menu very expensive and they try to serve you chicken and sausage to fill you up so you don’t eat the good stuff. Steak was just ok, cuts are likely select or choice because meat not tender. Really not happy with the experience. Waitress happily did her own 5 star review as icing on the cake.
   

   Fogo de Chao - TowsonResponded 4 days ago

   We strive to offer a memorable dining experience, and we're sorry your visit fell short, David. We aim to provide quality service and cuts, and it's concerning to hear this wasn't achieved. Please reach out via our website contact form so we can address your concerns and work toward a better experience in the future. Thank you.
   

   Is this helpful?

   Report
8. A

   Adam

   VIP

   Baltimore

   24 reviews

   2.0

   24 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Our experience began with the host team trying to seat us at a table that was covered with two napkins to cover glue left on the seating by a party from the night before. We asked to be moved which was accommodated however it was not until the majority of our meal was consumed that that our service was on par with what should be expected @$65.00 per head. The region manager came over and the service flipped to what I had come to expect from Fogo.
   

   Fogo de Chao - TowsonResponded 1 day ago

   Adam, thank you for sharing your thoughts with us. We're sorry to hear your experience began with some challenges, and we aim for our service to consistently meet expectations from the start. Please reach out through our website contact form so we can address these concerns and provide a better experience. Thank you.
   

   Is this helpful?

   Report
9. S

   Stephanie

   Baltimore

   7 reviews

   4.0

   7 reviews

   Dined on December 19, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food is unmatched! Amazing salad bar, and endless offerings of perfectly cooked steaks. Do not miss the fried cheese with honey, or the Brazilian cheese bread! This is a busy location, so be sure to ask for what you want - servers are spread a bit thin and tend to focus on newly filled tables rather than returning to tables already served.
   

   Is this helpful?

   Report
10. Z

    Zina

    VIP

    Baltimore

    18 reviews

    3.0

    18 reviews

    Dined on December 16, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    It was a good experience overall. Lamb meats are not good at all. Service of food was kind of slow for a Monday night. Expensive.
    

    Fogo de Chao - TowsonResponded on December 17, 2024

    Thank you for sharing your thoughts, Zina. We're glad you had a good experience but want to make your next visit even better. Your feedback about the lamb cuts and service speed is appreciated by our team. Please reach out through our website contact form so we can discuss and enhance your future visits.
    

    Is this helpful?

    Report