Founding Farmers & Distillers DC: Chinatown

Review summary

1. J

   James

   Washington DC

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 2

   We had a reservation for 7p but, were told that it would be at least a 45 mins wait. It turned out to be longer than that. The food that was available was decent but supply could not match demand. The food line was long and by the time we got to the front, we had to wait longer for the staff to replenish the food. Overall, I was disappointed with my experience and hoped better for the price paid.
   

   Founding Farmers & Distillers DC: ChinatownResponded today

   Hi James. We sincerely apologize for the wait and the issues you experienced with the food availability. Your feedback is important to us, and we will work to improve our processes and ensure a better experience in the future. Thank you for bringing this to our attention, and we hope you’ll consider giving us another chance. -Najjah
   

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2. B

   Brandon

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   An hour delay on reservations. No mention that the evening was Christmas buffet only and not the regular menu. Got up and left after we sat. Waste of time
   

   Founding Farmers & Distillers DC: ChinatownResponded today

   Hi Brandon. We sincerely apologize for the delay. We understand your frustration and regret that your experience didn’t meet expectations. Your feedback is important, and we’ll work to improve our communication for future events. We hope you’ll consider giving us another chance. -Najjah
   

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3. G

   George

   Washington DC

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience. Had reservations for 6 PM, was seated at 7:15. We were never informed that it was buffet style restaurant. One piece of cold fish with cold potato gratin for $55 Never again
   

   Founding Farmers & Distillers DC: ChinatownResponded today

   Hi George. We are truly sorry to hear about your experience and apologize for the delays and lack of communication regarding the buffet style. We understand and appreciate your feedback, as it helps us improve. We hope you'll reconsider and give us another chance to provide a better experience in the future. This said, please email me at: Hospitality@FRG.Farm with a copy of your review, date dined, and location. -Najjah
   

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4. F

   Frederick

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   I was grateful to find a reservation for Christmas just a few days in advance but apparently about a thousand others also got that reservation. We waited an hour to get in and then it was like a college dining hall, and not one of those tiny New England colleges. It was stuffed fuller than grandma’s turkey or Tiny Tim’s goose. People were nice, both staff and other diners! And the food was good! But, really, something must have gone wrong with reservations.
   

   Founding Farmers & Distillers DC: ChinatownResponded today

   Thank you for sharing your experience, Frederick. We are glad to hear that you enjoyed the food and found our staff and fellow diners pleasant, but we sincerely apologize for the wait and overcrowded atmosphere. It sounds like we missed the mark on managing the reservations, and we appreciate your understanding. We’ll work to improve this for future holiday events and hope to offer you a more enjoyable experience next time. -Najjah
   

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5. B

   Bonita

   Washington DC

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Please see private note below for details of my experience
   

   Founding Farmers & Distillers DC: ChinatownResponded today

   Thank you for sharing your feedback, Bonita. We are truly sorry to hear that the Christmas buffet didn’t meet expectations, and we apologize for the issues with your meal. We are glad to hear the table service was great, but we understand your disappointment with the overall experience. Your comments are valuable, and we’ll work to improve the buffet offering for future events. We hope to have the opportunity to serve you better next time. -Najjah
   

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6. T

   Tanya

   Jackson Hole

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Not sure how this restaurant is on a normal day but the Christmas buffet was absolute chaos. I was literally yelled at by 2 employees. I was seated 45 minutes after my reservation. I was told by one staff member to go around the backside of the buffet to serve myself then yelled at not to touch anything by someone else. I didn’t get a waiter, and had to flag one down. It wasn’t explained that some menu items had to be ordered. The meat at the carving station was cold. They were overbooked and it was a 20 minute line to get food. It was too crowded and everyone was bumping into each other. The music was full volume and with all the people we had to yell to be heard. We were seated at what looked like an extra table and my husband was bumped into every time anyone walked by, which was frequent. Neither one of us was even able to get enough to eat, with the late seating and the long line for food. We asked to speak to management and no one came. Very disappointing as I had heard so many good things about this restaurant. They should have focused on serving less people and giving MUCH better customer service.
   

   Founding Farmers & Distillers DC: ChinatownResponded today

   Hi Tanya. We sincerely apologize for the chaotic experience you had and for the poor service you received. This is certainly not the experience we aim to provide. Your feedback is very valuable, and we will take immediate steps to address the issues you raised, from communication to staff training and better managing our events. We deeply regret that we let you down, and we hope you'll consider giving us another opportunity in the future to provide the experience you expected. -Najjah
   

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7. C

   Charlette

   Washington DC

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   This is my first time at this location. I had a 5 o’clock reservation didn’t get seated till 530. I didn’t understand the point of having a reservation where you have to wait. The food selection was very good and tasty. I didn’t like the fact that they opened up a second line it wasn’t allowed to serve myself. I had someone to make my plate And dish out what I want on my plate that was disgraceful. I did order a ginger soda, and it was the best hopefully this will help 
   

   Founding Farmers & Distillers DC: ChinatownResponded today

   Thank you for sharing your experience, Charlette. We apologize for the wait despite your reservation and for the confusion with the buffet setup. We understand how this could be frustrating, and your feedback will help us improve the experience for future visits. We're glad you enjoyed the food selection and the ginger soda, and we hope to provide a smoother experience next time. Thank you again for your insights! -Najjah
   

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8. F

   Fiona

   Washington DC

   8 reviews

   3.0

   8 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The Christmas buffet food was good quality for the price but we had to wait often for refills and the wait time to be tested was 30 minutes with reservations.
   

   Founding Farmers & Distillers DC: ChinatownResponded today

   Thank you for your feedback, Fiona. We're glad to hear you enjoyed the quality of the Christmas buffet. We apologize for the wait times. We appreciate your patience and will work to improve the experience for future visits. We hope to welcome you back soon. -Najjah
   

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9. T

   Tamer

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   The servers were very nice and polite even with the pressure they were getting for serving hundreds of people and such a short amount of time. The open buffet was not a good idea. Very small buffet for the whole restaurant, meet keeps running out, not cooked to meet the demand. Generally, I like the restaurant food but serving open buffet for Christmas  was a bad idea on their end. I hope they don’t offer it again.
   

   Founding Farmers & Distillers DC: ChinatownResponded today

   Thank you for your feedback, Tamer. We are glad to hear that our servers made a positive impression despite the challenges. We apologize for the buffet not meeting expectations, and we appreciate your thoughts on the experience. We'll take your comments into consideration as we plan for future events. We hope to welcome you back soon for a better experience. -Najjah
   

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10. K

    Kevin

    Washington DC

    19 reviews

    4.0

    19 reviews

    Dined 2 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Xmas Brunch was great. A variety of dishes. Service was also attentive. Service was 40 min behind, but it’s a holiday. So I can understand.
    

    Founding Farmers & Distillers DC: ChinatownResponded today

    Thank you for your understanding and for sharing your experience, Kevin! We are glad you enjoyed the variety of dishes and the attentive service. We appreciate your patience and hope to provide an even smoother experience next time. Happy holidays! -Tiffany
    

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