Frankie's The Steakhouse

Review summary

1. J

   Jasmine

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were amazing! Daniel R and Daniel C were amazing as well. Very attentive and kind.
   

   Frankie's The SteakhouseResponded 1 day ago

   Thanks for the fantastic review, Jasmine! We're glad you enjoyed our attentive service and food. Daniel R and Daniel C will be so pleased to know they made your experience memorable. We can't wait to welcome you back for another fantastic visit!
   

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2. A

   Annie

   New York City

   4 reviews

   vip
   1.0

   4 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   My husband and I were excited to try Frankie's but honestly would not return. Lobster bisque was not good. Caesar salad was bad, they didn't even bother to cut the lettuce which is ultimate laziness in my eyes because what other reason could it be for. We split the Wagyu NY Strip steak with Bleu cheese accompaniment and Bernaise. They put the Bleu cheese on top of the steak which was appalling, because why would you not put it on the side for me to choose how much I wanted on top? Also, I was the one who wanted the Bleu cheese side, not my husband, so he was disappointed the fact they put it on top of his half of the steak. He did not like the bernaise either. I couldn't even taste the true flavor of the steak due to the overwhelming taste of Bleu cheese on it but the char was too much that all we tasted was a burnt taste. We rate this place 4/10 at best and it was extremely overpriced for how poor our experience was. Drove 45 mins to be very disappointed.
   

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3. K

   Kate

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Frankie’s! It’s just a perfect place to celebrate anything. The live music plus fantastic food and service cannot be beat. We have high standards for steakhouses and Frankie’s rivals any Chicago or Northeast steakhouse.
   

   Frankie's The SteakhouseResponded 2 days ago

   Kate, we’re so glad you enjoy Frankie’s! Knowing our live music, menu options, and service hit the mark for your celebrations is wonderful. We can’t wait to welcome you back for more memorable dining experiences!
   

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4. I

   Israel

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente noche ,excelente trato , excelente comida la pasamos super bien
   

   Frankie's The SteakhouseResponded 4 days ago

   Thanks, Israel! We're glad you had an excellent time with us. Our team works hard to deliver top-notch service and great food, and it's wonderful to know it made your night special. We can't wait to welcome you back soon!
   

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5. M

   Marilyn

   Georgia

   30 reviews

   vip
   2.0

   30 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   DISAPPOINTED AGAIN AT FRANKIE’S My husband and I are oenophiles and like to take advantage of “Wine Wednesdays”. This is when some restaurants offer 50% off their [sometime special] wine list. There are several venues not too far from where we live that offer this in Gwinnett and Fulton counties. However, last evening, the “corporate manager, Beto, said as Frankie’s The Steakhouse, is in Gwinnett County, they are not allowed to offer this special and he suggested we go to their sister restaurant, Pampas, in Fulton County, which by the way, we have dined at three times in the last six months. The food and service [Agnes is our favorite server] at Pampas are superior to Frankie’s. We have also dined at H&W, Luci’s The Steakhouse, Cattle Shed, and Bottles & Bones so we are not strangers to fine dining Prior to making a reservation at Frankie’s, I Googled “wine Wednesday specials near me” and Frankie’s DID come up. I showed this to this manager, Beto, who said that because they are in Gwinnett County, they cannot accommodate our request. Someone must have taken this search down last night as Frankie’s and Luciano’s no longer show up this morning. OH! And Beto is WRONG! There ARE restaurants in Duluth, Sugar Hill, Suwanee and Buford, all located in Gwinnett County, that we frequent that DO have wine specials on Wednesdays. As an example, Uncle Jack’s, which is about 5 minutes away from Frankie’s does offer Wine Wednesdays where all bottles of wine are 50% off. In addition to being rude, Beto could have cared less if we walked out as the restaurant was packed with diners. In my opinion, as a manager, I would have been apologetic and at least offered something to appease us. We did end up staying and dinner and our waiter were fine but our mood was “disappointed”.
   

   Frankie's The SteakhouseResponded 5 days ago

   Marilyn, Thank you for sharing your feedback and your loyalty to our family of restaurants. We’re sorry for any confusion caused by Google search results, which are outside our control. We’ll work to address any discrepancies on external platforms. Regarding Wine Wednesday specials, we must comply with County regulations, which can vary by location. Unfortunately, this restricts us from offering such promotions at some venues. We’re also disappointed to hear about your interaction with our manager. Your feedback will be reviewed to ensure our service reflects the hospitality we strive for. We value your support and hope to welcome you back for an exceptional dining experience. Warm regards.
   

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6. M

   Matthew

   Atlanta Metro

   37 reviews

   vip
   5.0

   37 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tonight was like the Frankie's of old! Service was great and the food was amazing!
   

   Frankie's The SteakhouseResponded 5 days ago

   Matthew, we’re glad you had a fantastic experience! It’s wonderful to know that our service and food brought back those beloved memories. Thank you for your kind words; they inspire us to deliver great moments! Looking forward to your next visit! We will share your kind words with Sammie and Chris!
   

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7. j

   jesse

   Atlanta Metro

   9 reviews

   vip
   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Audiel and Daniel are the best team. Food was great!
   

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8. J

   James

   Atlanta Metro

   24 reviews

   vip
   5.0

   24 reviews

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and superior service. Our lead server, Chris, and the team did a great job attending to us.
   

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9. J

   Jordan

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Attended Frankie’s for my friend’s birthday and had an AMAZING EXPERIENCE!
   

   Frankie's The SteakhouseResponded on November 19, 2024

   Thanks for the excellent feedback, Jordan! We're glad you had a great time celebrating your friend's birthday at Frankie’s. We can’t wait to welcome you back for more memorable moments!
   

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10. D

    DJ

    Portland

    3 reviews

    5.0

    3 reviews

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    You can always count on great food. Tonight the service was below th Frankie standard but still very nice
    

    Frankie's The SteakhouseResponded on November 19, 2024

    Thanks for your feedback, DJ! We're glad you enjoyed our menu options. We appreciate your understanding regarding the service and will ensure our team is reminded of our high standards. Looking forward to serving you even better next time!
    

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