- Overall 2
- Food 3
- Service 3
- Ambience 3
My recent visit to Gallagher’s was far from the upscale experience I anticipated. From the moment we arrived, it was clear that the restaurant lacked proper organization. The front staff was unwelcoming, offering none of the warmth or professionalism you’d expect at a high-end establishment.
The seating arrangement was the first major disappointment. Despite having a dinner reservation, we were seated at a small table near the bar, awkwardly positioned in a high-traffic area. Guests standing at the bar had their backs toward our table, and the location felt more suitable for overflow bar seating than a proper dining experience. It was uncomfortable and inappropriate for a dinner setting.
Service was equally lacking. We waited 10 minutes just to receive menus, and it took an additional 15 minutes for someone to bring us bread—which was cold, as was the butter, making it nearly impossible to spread. The noise level in the restaurant was overwhelming, forcing my husband and me to shout to hear each other. To make matters worse, a party that walked in stood right next to my seat, with one guest leaning on the back of my chair. It was intrusive and made for an unpleasant experience.
The food was a mixed bag. My steak, which I ordered medium, came out well-done and lacked the tenderness I was hoping for. On the other hand, my husband’s steak was cooked perfectly and tasted great. The mashed potatoes were a highlight—flavorful and well-prepared—but the drinks left much to be desired. My espresso martini was underwhelming, and I was surprised to be charged extra for a splash of Baileys.
For the $298 we spent, I expected a much higher level of service and quality. While the restaurant’s aesthetic might aim for a lively, classic steakhouse vibe, the execution falls short. The disorganization, poor service, and lack of attention to detail were glaring. Gallagher’s may have potential, but it desperately needs stronger management to ensure a seamless and enjoyable dining
Gallaghers Steakhouse Boca RatonResponded todayWe’re sorry your evening fell short of expectations. Though your 8:30 PM reservation fell behind due to New Year’s Eve delays, we offered the next available table, which you accepted to avoid a longer wait. We know this wasn’t as ideal as the table we planned and apologize for any discomfort. Regarding your review, you were seated at 8:48 PM, menus presented within 4 min, and bread served by 9 PM. While this isn’t the 25 mins mentioned, we understand the wait may have felt longer. We’re glad your husband enjoyed his meal and apologize that yours wasn’t to your liking. With over 600 meals served that day, we regret walking away with even one complaint. Your feedback is invaluable, and we’ll be reviewing it with our team. If you return, please let us know so we can exceed your expectations.