Galley - Hilton West Palm Beach

Review summary

1. V

   Valerie

   VIP

   West Palm Beach

   14 reviews

   5.0

   14 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love the food, it is a pleasure to eat here but their waitstaff is outstanding. A special accolade for our waiter Jason.
   

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2. A

   Abi

   Fort Lauderdale

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, the host, the ambiance was great!! The drinks and wine selections were great as well.
   

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3. K

   Kathryn

   VIP

   West Palm Beach

   9 reviews

   4.0

   9 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We dine here prior to going to shows at the Kravis Center - if you tell the server, they are sure to enable you to finish in time to go to your show. The food is very good - pizzas, hamburgers, salads, and there is a wide variety of choices. We sat by the fire pit outside, and it was lovely.
   

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4. J

   Julio

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was nothing short of excellent, with each dish bursting with flavor. The ambiance, perfect for a lovely evening out. The attentive staff made the experience even better. I highly recommend this spot for anyone looking for a delightful dining experience!
   

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5. M

   Marshall

   Treasure Coast

   18 reviews

   5.0

   18 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always incredible. Best steak in S FL. Jeremy was a great waiter as well. Great dinner.
   

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6. J

   JANE

   West Palm Beach

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our evening. We had the Sea Bass and the grilled Octopus. both were excellent. Delicious salad as well. Our server, was excellent. Bathroom by the restaurant was not clean.
   

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7. S

   Sean

   Cleveland

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Restaurant was closed for Valentine’s Day due to a kitchen fire, showed up for our reservation and they didn’t call us or text us to let us know. We were not complimented anything for the inconvenience. Poor service and poor communication. Will not be giving them any of my business.
   

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8. R

   Robert

   New York City

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   As per all the comments below, I booked a month in advance for Valentine’s Day. My wife and I arrived at the hotel and were told to wait outside that there was a fire. My wife and I waited outside for about 40 minutes and were told the restaurant would reopen. We waited by the lobby bar and no one even came up to us or updated us about the situation. After 2 hours of waiting we left, and the night was pretty much ruined. We couldn’t get into any other restaurant because I had a 9:30 reservation and everything was either booked or closed. The Hilton and restaurant have not reached out. I understand things happen, but the lack of caring and customer service is very poor.
   

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9. S

   Sebastian

   Tallahassee

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a 9:00 reservation on Valentine’s Day and it was canceled due to fire alarm caused by the kitchen staff. Have not received any compensation for the major inconvenience caused by their staff.
   

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10. L

    Luis

    West Palm Beach

    1 review

    1.0

    1 review

    Dined on February 15, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Last night was not only Valentine's day, but also my wife's birthday. We had made a reservation well in advance however when we arrived there we were told that although we had a reservation there would still be a wait. As we sat there and waited with about 7 other couples all with reservations as well, we saw that it was very understaffed and the staff was all running around frantically. We were about to go and ask how much longer the wait would be when suddenly the fire alarms went off and we were told the restaurant was now closed and we had to evacuate the building immediately. We live about an hour from the restaurant so not only did we have to drive there and back, we did not even get to eat and no other restaurant had availability due to the holiday. After that happened, no one has reached out for the inconvenience when we spent a lot of time just to get there and not be served. Over all, very disappointed.
    

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