Gardenia

Review summary

1. C

   Clare

   Kent

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Had a terrible visit 2 weeks ago and it really ruined the build up to today we were quite worried that today would be as bad as our last visit- thankfully it wasn’t the food was gorgeous the ambience was lovely and it was a really nice visit However service was completely absent Left to sit for ages 25 minutes without any interaction or drinks Apart from bringing us our main meal and dessert without any interaction there was no service at all There was No is everything ok or can I get you anything, no more drinks offered. Nothing Kind of marred the visit and didn’t feel welcome or as special as it should
   

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2. K

   Kirsty

   Kent

   1 review

   1.0

   1 review

   Dined on December 20, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I have just been to Eastwell manor for what should have been a two hour afternoon tea with carols. Our booking was for 4pm. Nobody started singing until half past 4. They then packed away their things at 5pm. The waitresses then put the fire out and were moving tables around us as if we were a nusance and in their way. We weren't even offered another cup of tea and when we asked for one it was Luke warm. On leaving I asked to speak with the manager who wouldn't take any responsibility for our poor experience and said to speak to the reservation team about the time of the booking. We travelled from an hour away for this and we felt so disappointed. We have been to Eastwell Manor before for an afternoon tea and wanted to take our Nan as a treat but unfortunately didn't get the same experience as previous. As previously stated it should have been a two hour sitting and for the price that we paid(£42pp) i do not feel we received the full experience that we paid for as it was cut short and the customer service was poor.
   

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3. L

   Laura

   London

   2 reviews

   5.0

   2 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went to Gardenia for dinner as part of a package hotel deal and it was excellent value. The staff were very warm, friendly and informative and we had a lovely meal in a lovely setting.
   

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4. G

   Gillie

   London

   2 reviews

   2.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Main course of chateauxbrian had to be sent back. Breakfast was cold
   

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5. R

   Roger

   Norfolk/Suffolk

   2 reviews

   5.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyable Sunday lunch , great surroundings and excellent service.
   

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6. C

   Caroline

   Kent

   5 reviews

   4.0

   5 reviews

   Dined on November 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely restaurant, great food nice staff. The restaurant is very beautiful
   

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7. B

   Bryan

   Oxford

   6 reviews

   3.0

   6 reviews

   Dined on November 18, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Staff were over familiar. Calling me young man by an 18 year old was ridiculous. Sir or madam is the proper and respectful way to address clients. The bread and olives didn’t come very quickly and they forgot to bring half of it.  A wine was suggested with no questions around likes or dislikes. Beetroot Panacotta had no flavour.
   

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8. P

   Peter

   London

   4 reviews

   4.0

   4 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A great family Sunday Lunch. Pre lunch drinks and post-lunch perambulation completed a perfect afternoon.
   

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9. M

   Michelle

   Kent

   1 review

   3.0

   1 review

   Dined on November 15, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food exceptional but service poor. Kept having to ask how long for our drinks how long for mains.Waited over half hour for mains. Waitress didn't not come over to ask if we wanted more drinks,had to ask how long until.our mains but food exceptional once received. Waited 10 minutes to be seated
   

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10. P

    Paul

    Kent

    1 review

    5.0

    1 review

    Dined on October 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Couldn’t fault the food or service , food was amazing, only fault was its very pricey, but it’s our honeymoon break so we wanted to treat ourselves
    

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