Getaway - Gateway Casino London

Review summary

1. J

   John VIP

   Toronto9 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beef stew was excellent. Hot tender and flavourful. Nice chunk of soda bread with it.
   

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2. J

   John VIP

   Toronto9 reviews

   4.0

   Dined on March 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Avoid anything with “gravy” , more like au jus or soup. Seems well prepared overall, not sure if in-house cooked or pre produced.
   

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3. D

   Darlene

   Toronto6 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   We were ahead of schedule so seated ourselves as the sign said. The initial person that came to the table had a mask on only covering her mouth and never spoke and pretty much threw the cutlery at each of us. Our waitress was very good as well as the food.
   

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4. T

   Terri

   Toronto4 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We ordered from the Valentine's menu. Everything was EXCELLENT Wish Gateway always had those steaks
   

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5. S

   Steve

   Toronto1 review

   1.0

   Dined on October 26, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Ceasar salad was great baby back ribs were all bone and the parts that had meat boot leather
   

   Getaway - Gateway Casino LondonResponded on October 28, 2024

   Thank you very much for your feedback Steve. I am sorry we did not meet your expectations during your visit. I will be looking into the concern about the ribs right away.
   

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6. J

   John VIP

   Toronto9 reviews

   4.0

   Dined on October 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Meals are generally great. I’ve mentioned this before but the gravy needs some work. Very oily and thin. Beef gravy is moderate, but the chicken gravy is terrible. Overall, quite pleased with the serving size and the staff are outstanding.
   

   Getaway - Gateway Casino LondonResponded on October 15, 2024

   Good Morning John, Thank you for the fantastic feedback. I am going to look into the gravy situation as soon as possible to see if we can make some changes. We are so pleased with our portions and staff members!
   

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7. OT

   OpenTable Diner

   Toronto1 review

   5.0

   Dined on June 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great service as usual! The meals are reasonably priced.
   

   Getaway - Gateway Casino LondonResponded on August 12, 2024

   Thank you for the great review! We are so pleased that you received great service and feel pricing is fair! We look forward to your next visit!
   

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8. JM

   JohnM VIP

   Toronto9 reviews

   5.0

   Dined on June 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal, great service, nice table by the tv. Would come back anytime.
   

   Getaway - Gateway Casino LondonResponded on August 12, 2024

   Hi John! Thanks for the awesome review! We are so glad you enjoyed your service and food and look forward to having you visit our restaurant again!
   

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9. JM

   JohnM VIP

   Toronto9 reviews

   5.0

   Dined on June 18, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great meal, must be a new chef though, not prepared as well as it has been in the past. Undercooked onions and chewy slaw. However, still a 9 out of 10.
   

   Getaway - Gateway Casino LondonResponded on August 12, 2024

   HI John, Thanks for the great review! We appreciate your feedback and we will work towards taking that 4/5 , a 5/5!
   

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10. JM

    JohnM VIP

    Toronto9 reviews

    5.0

    Dined on June 14, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Excellent meal, everything was delicious, except the gravy on the hot chicken sandwich. They must be using a different formula because previously it was also terrific. Overall though, a great dinner.
    

    Getaway - Gateway Casino LondonResponded on August 12, 2024

    HI John, thank you for the feedback, we recently presented a consistent recipe for the gravy. I believe we have resolved this issue. So glad you enjoyed your dinner overall. Thank you for another great review!
    

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