Giraffe - South Bank

Review summary

1. C

   Charlie

   London1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Good food and server was friendly but the screen system used to order and pay is not great had to call the server over twice to sort it but at least he was friendly enough to help us and sort everything with our bill
   

   Is this helpful?

2. T

   Tara

   South Wales1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked a table for my son's birthday before we saw a show in the South Bank centre. greeted with a smile, ordered food with ease and I think you set the record for the speed of the food delivered! Food was delicious and I would def book again in the future.
   

   Is this helpful?

3. M

   Matt

   Surrey2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was lovely food. Gave me pudding for my bday. Just wasn’t sure of the 12.5% automatic service charge
   

   Is this helpful?

4. G

   Gareth

   London1 review

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Good service to start quick however did not explain how ordering would work as screen on table and qr code stuck to table no explanation. Turned out they are taking orders the traditional non techy way which is superb. The food and drinks arrived promptly except the desert which did take longer than expected. We've been here for the third time and usually overall much quicker on this occasion was quite a bit slower. The double doors to keep out drafts is not used properly with one set left open in winter. the air con is too strong as well I avoided window seats because of the air con in the previous visit but this clearly is an issue anywhere in the restaurant. The food was well cooked, hot and tasty though the fries slightly overcooked.
   

   Is this helpful?

5. K

   Katy

   Newcastle4 reviews

   5.0

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food. Good service. Good location and great view. Nice with kids. All good.
   

   Is this helpful?

6. K

   Keith

   London1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My wife is dairy intolerant, and our waitress went to great pains to dial up the QR code on her phone and take my wife through the options she had. This was a very pleasant change from a lot of restaurants where they are often very unhelpful.
   

   Is this helpful?

7. k

   kay

   London7 reviews

   3.0

   Dined on February 21, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Busy restaurant but that was fine. We had made a booking. Staff were good. Food wasn’t great. Kids dishes were dine fish and chips - can’t go wrong but i ordered the vegan katsu curry. It looked and tasted as if a pub was trying to make asian food! Noodles were dry, not enough sauce and it tasted awful - barely any spring onion. The quorn/vegan fillets were over cooked and dry, noodles must have been pre-made and the curry was just not enough. For £16 it was shocking! What a shame!
   

   Is this helpful?

8. T

   Tricia

   London3 reviews

   4.0

   Dined on February 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very efficient service on a busy day Tables very close together making it difficult to get to tables. High prices
   

   Is this helpful?

9. E

   Emily

   London13 reviews

   1.0

   Dined on February 17, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   The restaurant was so crowded and noisy - the tables are so densely packed that you can hardly walk between them. Lots of very loud kids. It was really cold - had to sit with coats and scarves on. Food was mediocre and very small portions. Toilets were disgusting.
   

   Is this helpful?

10. I

    Isabel

    London1 review

    2.0

    Dined on February 1, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1

    We went for a dinner. All the food was brought at once with not enough space on the table for everything. The mains were cold when they arrived at the table, and the bowls had pools of water in the bottom. The lady in the front desk was rude speaking only to tell us we had to leave within an hour and we were charged a service charge despite being presented with a sticky screen to order our own food. The small plates were nice, I think if we were to go back (though we don’t plan on it) it would be at a very quiet time and just for the small plates. It was a shame as I have had a nice meal here before, having ordered the exact same thing at the exact same time.
    

    Is this helpful?