Gordon Ramsay Steak - Horseshoe Lake Charles

Review summary

1. J

   Jonathan

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wedge salad and bread 10/10 8oz filet 9/10 Sauce/butter 8/10 Brussel sprouts 11.5/10 Desserts 7/10 Service 10/10
   

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2. J

   John

   Mississippi

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was attentive, appetizer came out a little slow. Server provided a complimentary shrimp cocktail, unsolicited; because of slowness
   

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3. J

   John

   Baton Rouge

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our 2nd dining experience at Gordon Ramsay Steak and the quality of service and food was still outstanding. Highly recommended, we will be back!
   

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   Gordon Ramsay Steak - Horseshoe Lake CharlesResponded 2 days ago

   Thanks for the review, John! We're thrilled to hear that your dining experience at Gordon Ramsay Steak was outstanding. It's great to know that you found our food and service quality to your liking. We're honored that your a return guest and look forward to welcoming you back for many more delightful meals. Cheers!
   

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4. T

   Terence

   New Orleans

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Return customer, had a wonderful time, will 100% be coming back, and would recommend to anyone, even if you're not a steak eater. Another stellar dining experience. Had the chance to stop by while in town for Christmas. Party of five, one of whom is not a steak eater. The table was ready when we got there, with a nice view of the lake. Service was prompt and knowledgeable. Started with apps of crab cakes and shrimp cocktail. Both were very good, but the cocktail sauce was a bit sweeter than I remember and could have used a touch more sauce. The shrimp were very large and tasted amazing. The crab cake was incredible. They also brought out a great onion focaccia, and they had two types of butter; one regular and one with beef tallow, which everyone enjoyed trying. For mains three of us had steak. One got the individual Wellington, which had one of the most tender filets I've ever tasted and which might be the best value on the menu. The other two had traditional steaks, one ribeye and one Wagyu strip. The consensus was that the Wagyu is noticeably more flavorful, but both were a delight. The ribeye was served Oscar style with crab and hollandaise and asparagus, a first for that diner and something he expressed a desire to return for. The other two dined on sides, ordering soups and salads along with more traditional sides such as macaroni and brussels. One of the non-steak diners was able to order the shrimp accompaniment from the steak section to add to a potato, and she said it was the best potato she'd ever had. In summation, the five of us had a wonderful meal. The staff was great, the food was excellent, and they went out of their way to give just as good of an experience to those of us who aren't big meat eaters. I will absolutely return, and would highly recommend.
   

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5. B

   Byron

   Corpus Christi

   6 reviews

   4.0

   6 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was the experience for me. I can say I've eaten at a Gordan Ramsey restaurant now. I've had better food at other restaurants.
   

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   Gordon Ramsay Steak - Horseshoe Lake CharlesResponded 2 days ago

   Thanks for the review, Byron! We're thrilled to hear that you had a great experience at Gordon Ramsay Steak - Horseshoe Lake Charles. We're sorry to hear that our food didn't meet your expectations, but we're glad that you enjoyed your time with us and appreciated our service. We're always striving to provide the best dining experience for our guests, and your feedback helps us do just that. We hope to welcome you back soon for an even better experience!
   

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6. R

   RAYMOND

   New Orleans

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very wonderful experience our host was spectacular Tyler. We appreciate all of the kindness and the service that you showed.
   

   Gordon Ramsay Steak - Horseshoe Lake CharlesResponded 2 days ago

   Hi Raymond, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience at Gordon Ramsay Steak - Horseshoe Lake Charles. It's wonderful to know that our team's efforts in providing kindness and service were appreciated. We strive to provide an exceptional dining experience for all our guests. We look forward to serving you again soon. Best Regards, Gregg Zeringue Director of Food and Beverage
   

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7. S

   Susan

   Las Vegas

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   at first glance you think the food is quite expensive (which it is) however they do not skimp on portion size. (you won't leave hungry) from the moment you get there you and your guests are treated like VIPs. incredible food, services and atmosphere!
   

   Gordon Ramsay Steak - Horseshoe Lake CharlesResponded 2 days ago

   Thank you Susan! We're thrilled to hear that you and your guests enjoyed your dining experience We're glad you appreciated our food and service. Your kind words truly mean a lot to us. We look forward to welcoming you and your guests back soon! Dalton Andrepont General Manager
   

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8. A

   Aaron

   Las Vegas

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mr Johnathan and Mrs. Skyla gave us excellent service. Johnathan was very knowledgeable of the entree options and properly communicated them to us. Every dish was cooked perfectly including the medium rare 18 oz dry aged ribeye. If you are considering the creamed spinach go for, it is delicious.
   

   Gordon Ramsay Steak - Horseshoe Lake CharlesResponded 2 days ago

   Thanks for the feedback, Aaron! We're thrilled to hear that you had a great experience. Johnathan and Skyla are true professionals and we are lucky to have them. It's great to know that our team was able to explain the entree options to you and that every dish was cooked to your satisfaction. We're also glad that you enjoyed our creamed spinach - it's one of my favorites too! Best regards, Gregg Zeringue Director of Food and Beverage
   

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9. C

   Curtis

   Austin

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent food and drinks. A bit of high intensity sales pitch, pushing extra drinks, recommending 3 sauces for 1 steak including an 18$ bone marrow sauce for the bread on a beef Wellington.
   

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   Gordon Ramsay Steak - Horseshoe Lake CharlesResponded 2 days ago

   Hi Curtis, Thank you for taking the time to share your experience at Gordon Ramsay Steak. We're thrilled to hear that you enjoyed our food and drinks! We understand that our sales pitch may have been a bit intense, and we appreciate your feedback as it helps us improve. We're always striving to provide an exceptional dining experience, and your input helps us do just that. We hope to see you again soon for another excellent meal! Sincerely, Dalton Andrepont General Manager
   

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10. T

    Tina

    New Orleans

    7 reviews

    1.0

    7 reviews

    Dined 6 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    We had high expectations because it’s a Gordon Ramsay establishment. I ordered the American Wagyu filet cooked medium. It came out as well done and there was very little pink”ish” lines in the very middle. They would not recook it. For $91, I expect what I order. As in much lower end restaurants, the servers wait around to make sure your steak is cooked to perfection. This is not their practice. That leads me to believe this may be a recurring issue. There were fruit flies buzzing around our food and drinks the entire meal. We most definitely will not be returning.
    

    Gordon Ramsay Steak - Horseshoe Lake CharlesResponded 2 days ago

    Thank you for the feedback. I'm truly sorry to hear that your experience didn't meet your expectations. It's disappointing to hear these issues with your dinner. We do appreciate your comments and will take them into account for training as we continually work to improve our food and service. We hope you'll reconsider and give us another chance to provide you with the quality dining experience that Gordon Ramsay Steak - Horseshoe Lake Charles is known for. Thank you, Gregg Zeringue
    

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