Grand Ballroom at the Peak

Grand Ballroom at the Peak reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tammy

   Phoenix2 reviews

   5.0

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent choices of food and something for everyone. The only thing could improve is the pizza which kids and husband didn’t like. Everything else was wonderful!
   

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2. P

   Pamella

   Tucson1 review

   2.0

   Dined on December 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   We were very disappointed in the quality of the food. We were expecting freshly carved turkey & all the trimmings both hot & fresh. The only item that was excellent was the roast beef. Everything ease was uninspiring - not hot, dry, mediocre, etc. The service was in contrast to the food as it was quite good. The cost was out of line with the offering.
   

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3. J

   Jennifer

   Portland1 review

   4.0

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   When I attempted to write a tip into the bill, the staff did not stop me. Before handing the bill back to the employee with a tip written in, I questioned the cost of the buffet and was told gratuity was automatically added. Why wasn't I told that as I was trying to enter a tip?! Did they do that to everyone who didn't question it and therefore double-tipped? It felt dishonest. I backed out second my tip from the bill before handing it to the employee. Service was great otherwise and food was good.
   

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4. AR

   AlanR

   Phoenix1 review

   2.0

   Dined on November 28, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   While the price was competitive, the food was terrible. The food was cold and tasteless. There was no table service for drinks and the cost of drinks at the walkup bar were very high, $17.00 for a mimosa, which most buffets offer as complimentary. All in all, not a good experience, we will not be back.
   

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5. P

   Patrick VIP

   Phoenix9 reviews

   3.0

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   First year that Thanksgiving dinner was in the ballroom. For $160, you’d think you would get drinks. But no, you don’t. All the past years, when dinner was served at The Watering Hole, non-alcohol drinjs were included. The spread this year was different, it was less offerings and just wasn’t the same as the past years. Too bad.
   

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6. M

   MARVIN

   Phoenix6 reviews

   4.0

   Dined on November 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   The food quality and selection were outstanding. Every dish was meticulously prepared. The facility is what it is. Until management decides to renovate, the ambiance will suffer. Staff were friendly and accomodating. Staff wore different uniforms and colors. A bit of coordination in dress would increase the feeling and spirit of the experience. Better signage would help. No one in our party could easily find the venue, requiring staff assistance to guide us. All in all, a positive experience.
   

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7. L

   London.

   Phoenix3 reviews

   5.0

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a treat for Thanksgiving!!! We live in the neighborhood and reserved a time, walked over and really enjoyed the food! It was hot and delicious! So many choices! It was a little chilly in the grand ballroom next time I’ll wear a jacket. You called it the Grand Ballroom but there was not a single sign outdoors that indicated you were at the right place. That was a bummer because all the signs have Arizona related names and nothing says GRAND! And of course we went to several areas of the resort looking for the GRAND ballroom. I think you can do better for next year and prepare better entry signage. Or decorate the double glass doors with a welcome sign. Lastly a larger table for desserts would look prettier.
   

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8. OT

   OpenTable Diner

   Phoenix1 review

   2.0

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was dry, no flavor, drinks were not included besides tea and coffee. No service to your table, was cold in the room,
   

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9. HW

   HarryW

   Chicago8 reviews

   4.0

   Dined on May 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was satisfactory but facility is ok need a facelift for sure
   

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10. OT

    OpenTable Diner VIP

    Chicago7 reviews

    1.0

    Dined on May 12, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    This place is a joke.... Mother’s Day 2024 First of all, the place looks like it's only halfway ready to receive customers. There is no decoration on the walls just an empty ball room. At the price of $70pp + drinks + tip = 125pp brunch buffet was crap. Food all cold in sterno’s potatoes, bacon, breakfast, sausage and toast was in a warmer!!!!! WTF. Best part of this was the carving station/omelette station at least that was somewhat hot staff clearing plates without people being finished, putting silverware on chairs where people had just sat. Staff look like they did not feel like being there on Mother’s Day. This is a special day for families to take our moms out and celebrate them on a special day. Despite we should celebrating them every single day. I’ve been in the restaurant business for 30 years in Chicago. Fine dining, white tablecloth Michelin award winning restaurants and by far this is the most disappointing restaurant I’ve ever been in.
    

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