Granite City Food & Brewery - Franklin

Review summary

1. T

   Thomas

   VIP

   Tampa

   21 reviews

   4.0

   21 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our Server Ezrah was excellent & attentive! Disappointed there were no plates (at end of Buffet Table) available when arriving few minutes (after 11M) early for 11:15 reservation for Holiday Brunch Buffet so we could get started. All in all… experience was okay TJF
   

   Is this helpful?

   Report
2. W

   Will

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Especially sweet for the holidays! The food was delicious and plentiful at the buffet. Our server was so kind and attentive. She did an incredible job!
   

   Is this helpful?

   Report
3. P

   Peter

   Nashville

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. service was on point and good food. All around awesome
   

   Is this helpful?

   Report
4. k

   kim

   Nashville

   21 reviews

   5.0

   21 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Jackson was knowledgeable about the menu and helped answer all of our questions. He was also kind to deal with a group of rowdy friends getting together.
   

   Granite City Food & Brewery - FranklinResponded 6 days ago

   Hi Kim! Thank you for your fantastic review of Granite City Brewery! We're delighted to hear that Jackson provided knowledgeable and kind service, especially with a lively group. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another great visit soon! Cheers!
   

   Is this helpful?

   Report
5. K

   Kwame

   Nashville

   2 reviews

   3.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We usually brunch here after my husband's company's annual Christmas party. The items on the brunch buffet were limited from what they used to be in the past. My daughter and I wanted to order from the menu but we're informed that orders wouldn't be processed u til 1:00 (our reservation was at 12:00). Our server informed us that he would be 'around' because his family came in. My family and I have decided to find another place to brunch next year.
   

   Granite City Food & Brewery - FranklinResponded 6 days ago

   Hi Kwame, Thank you for sharing your experience at Granite City Brewery. I'm sorry to hear that the brunch buffet was limited and that the service did not meet your expectations. Your feedback is important, and I will ensure our team looks into these concerns. We truly appreciate your input and hope to have the chance to serve you and your family better in the future. Thank you for your understanding!
   

   Is this helpful?

   Report
6. K

   Kathy

   Tahoe

   3 reviews

   5.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time. The server was great. Food was perfect.
   

   Granite City Food & Brewery - FranklinResponded today

   Hi Kathy! Thank you for your wonderful review of Granite City! We're thrilled to hear that you had a great time and that our server and food met your expectations. Your feedback is important to us, and we will share your kind words with the team. We look forward to welcoming you back for another fantastic experience soon!
   

   Is this helpful?

   Report
7. E

   Elizabeth

   Nashville

   42 reviews

   4.0

   42 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food very good, service so-so. Ordered soups, salads and apps.
   

   Granite City Food & Brewery - FranklinResponded on December 15, 2024

   Hello Elizabeth, Thank you for your feedback! We’re pleased to hear that you enjoyed the food at Granite City Brewery. However, we apologize that the service did not meet your expectations. Your comments are important to us, and we will certainly look into this matter with our team. We appreciate your insights and hope to provide you with a better experience on your next visit. Best regards, The Granite City Brewery Team
   

   Is this helpful?

   Report
8. C

   Carrie

   VIP

   Atlanta Metro

   30 reviews

   3.0

   30 reviews

   Dined on December 11, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   The service was outstanding and for that alone, I would try this restaurant again. The food was unimpressive. My chicken sandwish had little flavor and was tough. The large nachos were literally without any flavor at all. Steak was order and not available which happened on Monday as well. Definitely needs improvement.
   

   Granite City Food & Brewery - FranklinResponded on December 12, 2024

   Hi Carrie, Thank you for sharing your experience at Granite City Brewery. I'm glad to hear that you found the service outstanding. However, I apologize that the food did not meet your expectations, particularly the chicken sandwich and nachos. Your feedback is vital, and I will ensure our team looks into these issues to improve our offerings. We appreciate your input and hope to have the opportunity to serve you again with a better experience in the future. Thank you for your understanding!
   

   Is this helpful?

   Report
9. M

   Missy

   Nashville

   2 reviews

   3.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Server was not attentive to our party. Long waits on refills.
   

   Is this helpful?

   Report
10. C

    Cheri

    Atlanta Metro

    1 review

    5.0

    1 review

    Dined on December 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food & Service! Very large portions! We will be back for sure!
    

    Granite City Food & Brewery - FranklinResponded on December 10, 2024

    Hi Cheri! Thank you for your amazing review of Granite City Brewery! We're thrilled to hear that you enjoyed the great food and service, and that our portions exceeded your expectations. Your positive feedback is greatly appreciated and inspires our team to keep delivering excellent experiences. We can't wait to welcome you back for another delicious meal soon! Cheers!
    

    Is this helpful?

    Report