Granite City Food & Brewery - Kansas City

Review summary

1. C

   Christal

   Kansas City8 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   They redeemed themselves after our very botched Valentine’sDay dinner. Our reservation was right on time, the food was good. My husband did have to ask for his salmon to be cooked a little more. But it was good. The salads came out before the meal. The server was attentive and friendly.
   

   Granite City Food & Brewery - Kansas CityResponded 4 days ago

   Christal, thank you for sharing your experience at Granite City Brewery. We're glad to hear that you enjoyed the food and found our server attentive and friendly. We appreciate your feedback regarding the salmon and the timing of the salads, and we'll look into these points to improve our service. Your satisfaction is important to us, and we hope to provide an even better experience on your next visit.
   

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2. D

   Dave VIP

   Kansas City6 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good service and food for my wife and I. They brew their beer on site.
   

   Granite City Food & Brewery - Kansas CityResponded on February 24, 2025

   Dave, Thank you for your wonderful review! We're thrilled to hear that you and your wife enjoyed the service and food at Granite City Brewery. It's great to know you appreciated our on-site brewed beer. Your feedback is invaluable to us, and we look forward to welcoming you back for another fantastic experience soon!
   

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3. J

   Jeremy

   Kansas City2 reviews

   2.0

   Dined on February 16, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   Usually pretty good but Saturday was a huge miss for the restaurant.
   

   Granite City Food & Brewery - Kansas CityResponded on February 20, 2025

   Hi Jeremy, Thank you for your feedback regarding your recent visit to Granite City Brewery. We're sorry to hear that your experience on Saturday did not meet your expectations. Your comments are valuable to us, and we will take action to look into the issues you raised. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.
   

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4. B

   Bryan

   Kansas City1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Waited an hour and 20 mins for our reservation and waged another 30 mins for food. Waitress was very sweet and attentive but the food was not very good and overall not sure I’ll ever go back
   

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5. R

   Rebecca

   Kansas City1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Made reservations for Valentine’s Day but they allowed everyone to do the same which made our wait time for our table an hour later. We had the Valentine’s Day special, the entree came out before the appetizer and the salads. Others around us had the same issue. Not a good experience at all for a nice Valentine’s Day dinner. One of our steaks was too rare, we asked to put it back on a couple more minutes and it came out burnt. The dessert duo special was literally a small cupcake thrown on a plate. Nothing nice about it at all. Very disappointing. Others around us had their meal discounted but our waiter did not talk to us, was not personable. Overall dinner lasted 3 hrs for 2 of us. A wasted night.
   

   Granite City Food & Brewery - Kansas CityResponded on February 17, 2025

   Rebecca, Thank you for sharing your experience at Granite City Brewery. We're truly sorry to hear about the issues you faced on Valentine's Day, including the wait time and the service you received. Your feedback is important to us, and we will take action to look into these matters with our team. We appreciate you bringing this to our attention, and we hope to improve your experience in the future.
   

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6. J

   Jeffrey

   Kansas City1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Went there on Valentine’s Day with no assumption that it would be slow. We had a reservation for 6:30. Arrived and they were behind on seating. So we waited until 7:05 to get seated. We were “greated” promptly and then ordered water and drinks. We got both of those and then ordered wings. We got those about 15 mins later and started eating them. Waiter still hasn’t come back to take our meal order. 25 mins later we finished the wings and found a shrimp mixed in with them. Gross! Luckily not allergic but still gross. We finally ordered about 7:45 the waiter came back and asked if we were just having wings tonight? Ummm no you just never asked for our order. Finally get our food fish and chips. Greasy and over cooked. Minuscule portion of cold fries. Lemons on my plate and tarter on my wife’s but she had no lemons and I had no tarter. Go figure. Still no silverware, mind you a table that came after us was already eating and received a second corse of silverware. So while we didn’t expect the moon going out on a Friday Valentine’s Day, there was some expectation of getting our food and eating before other people who arrived after us. All in $100 for 2.5hrs. No wonder they were behind on seating. Wouldn’t mind being contacted by someone.
   

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7. J

   Joseph

   Kansas City1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Had a reservation for 6:30 place was crowded waited and extra 50 minutes to be seated. Very disorganized for the dinner shift. Brunch is always much better as far as service and quality
   

   Granite City Food & Brewery - Kansas CityResponded on February 17, 2025

   Joseph, Thank you for your feedback regarding your recent visit to Granite City Brewery. We're sorry to hear about the long wait and disorganization during your dinner service. We appreciate you highlighting the difference in your experiences between dinner and brunch. Your comments are important to us, and we will take action to look into the issues you've raised. We hope to provide you with a better experience in the future.
   

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8. W

   Wallace

   Kansas City1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had reservations on Valentine's Day. Our reservation was for 6:30. We were seated at 7:40. Even though we had a reservation, they saw people seated walking before us. They only allowed 45 minutes for dinner, so they were backed up all night. I watched many people leave before they got seated or got their food.
   

   Granite City Food & Brewery - Kansas CityResponded on February 17, 2025

   Hi Wallace, Thank you for sharing your experience at Granite City Brewery. We’re sorry to hear about the long wait for your reservation and the issues with seating on Valentine's Day. Your feedback about the timing and service is important to us, and we will take action to look into these concerns with our team. We appreciate you bringing this to our attention and hope for the opportunity to improve your experience in the future.
   

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9. P

   Paul

   Kansas City8 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   Waited 50 minutes past our our reservation time due to too many reservations taken and not adequate staffing for the evening. Once seated, server was great and did her best even working an entire room by herself.
   

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10. L

    Lynne

    Hawaii25 reviews

    2.0

    Dined on February 15, 2025

    1. Overall 2
    2. Food 4
    3. Service 5
    4. Ambience 5

    Okay, it was a holiday. But they way overbooked! Half an hour to get a table after 3 requests. 45 minutes after that, still no food. We had to eat our salad and leave, and we were late to our show. They should have limited reservations to the amount they could actually serve. The waiter was nice, but He couldn't do much. The kitchen was way behind, yet they were also taking tons of take-out orders!
    

    Granite City Food & Brewery - Kansas CityResponded on February 17, 2025

    Hi Lynne, Thank you for sharing your experience at Granite City Brewery. We're sorry to hear about the long wait for your table and food, especially on a holiday. Your feedback regarding the reservation management and kitchen delays is important to us, and we will take action to look into these issues. We appreciate your understanding and patience, and we hope to improve your experience in the future. Thank you for bringing this to our attention.
    

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