Granite City Food & Brewery - Sioux Falls

Review summary

1. T

   Tyler

   South Dakota

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Made the reservation for a high top table, we were sat in a booth. Appetizers arrived before our drinks from the bar.
   

   Granite City Food & Brewery - Sioux FallsResponded 3 days ago

   Hi Tyler, I apologize for the mix-up with your seating and the delay on drinks. I'll talk to the team to help resolve and improve instances like these. Thanks for bringing this to our attention and we hope to see you soon to provide you with a better experience in the future. Thanks, Axel Ortega Restaurant Manager
   

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2. S

   Sandie

   South Dakota

   6 reviews

   2.0

   6 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food on buffet was cold even when vet busy. Almost zero gluten free options
   

   Granite City Food & Brewery - Sioux FallsResponded on November 29, 2024

   Hi Sandie, I’m sorry to hear that your experience at Granite City Brewery was not satisfactory. It's concerning to learn that the buffet food was cold and that gluten-free options were limited. Your feedback is valuable, and we will take action to look into these issues with our team. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity for a better experience in the future. Thank you for sharing your thoughts.
   

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3. S

   Sara

   South Dakota

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent!! Long line. Too bad there aren't 4 lines to expedite the buffet. But overall very good. Thanks for being open on thanksgiving!!
   

   Granite City Food & Brewery - Sioux FallsResponded on November 29, 2024

   Hi Sara! Thank you for your wonderful review! We're thrilled to hear you enjoyed the food at Granite City Brewery. We appreciate your feedback about the long line and will definitely look into ways to improve the buffet experience. We're glad we could serve you on Thanksgiving, and we hope to see you again soon for another great meal! Cheers!
   

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4. C

   Carol

   South Dakota

   1 review

   4.0

   1 review

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food! Highly recommend the Peppercorn burger and Cajun pasta. It took awhile for our food to arrive. Our waiter was very friendly and did a great job! The host (man with the reservation iPad) was not welcoming and easily distracted.
   

   Granite City Food & Brewery - Sioux FallsResponded on November 18, 2024

   Thank you for your review, Carol! We're delighted to hear you enjoyed the Peppercorn burger and Cajun pasta. We appreciate your kind words about our friendly waiter and will share your feedback with our team. We understand that timely service is important, and we apologize for the wait you experienced. Your comments about the host will also help us improve. We hope to welcome you back to Granite City Brewery for another great meal soon!
   

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5. A

   Andrea

   VIP

   South Dakota

   13 reviews

   3.0

   13 reviews

   Dined on November 11, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The menu is plentiful of delicious options. The issue that has been on repeat for the last three visits (over eight months) is the food is done and then waits and waits and waits under the warming lamps. By the time the food is brought to the table, flatbreads look like they are day old, burgers are warm not hot and soup has that layer it gets when it’s been sitting out. Service is simply sub par for the expensive menu.
   

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6. J

   Julie

   South Dakota

   3 reviews

   5.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Friendly waitress. Excellent food.
   

   Granite City Food & Brewery - Sioux FallsResponded on November 8, 2024

   Thank you for the wonderful review, Julie! We're thrilled to hear that you had a great experience at Granite City Brewery and that our waitress provided friendly service. It's fantastic to know you enjoyed the excellent food. Your feedback means a lot to us and motivates our team to keep delivering great experiences. We look forward to welcoming you back soon for another memorable visit! Cheers!
   

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7. J

   Josh

   South Dakota

   1 review

   2.0

   1 review

   Dined on November 2, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food was delicious. Service and wait time were highly disappointing to say the least.
   

   Granite City Food & Brewery - Sioux FallsResponded on November 8, 2024

   Hi Josh, thank you for your feedback about your recent visit to Granite City Brewery. We're glad to hear you enjoyed the food, but we're truly sorry that the service and wait time fell short of your expectations. Your experience is important to us, and we will address these concerns with our team to ensure we improve in these areas. We appreciate your input and hope you'll give us another chance to provide you with a better experience in the future. Thank you for bringing this to our attention!
   

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8. G

   Gary

   South Dakota

   1 review

   5.0

   1 review

   Dined on October 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. No wait time. We ordered the Cajun Jambalaya. We shared it and both ordered a house salad. Still had leftovers. The Cajun Jambalaya was not to spicy
   

   Granite City Food & Brewery - Sioux FallsResponded on October 20, 2024

   Thank you for the great review! We're happy to hear you enjoyed the service and the meal. It's great to know that the Jambalaya hit all the marks and that you had enough for leftovers. We appreciate you feedback and look forward to seeing you back soon with more tasty dishes and amazing service in the future.
   

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9. k

   kathy

   Kansas City

   7 reviews

   4.0

   7 reviews

   Dined on October 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was swift, drinks refilled and food tasted good.
   

   Granite City Food & Brewery - Sioux FallsResponded on October 13, 2024

   Thanks for the review, Kathy! We're thrilled to hear that you enjoyed the swift service, drink refills, and tasty food at Granite City Brewery. Your feedback means a lot to us, and we can't wait to welcome you back for another great experience!
   

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10. C

    Carrie

    Kansas City

    5 reviews

    1.0

    5 reviews

    Dined on September 29, 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1

    Arrived early for our reservation. Was seated next to a couple of screaming kids, requested to move to another section. We were told they had a party of 12 coming in and we could not be moved. Five minutes later a party of 6 was seated where we requested to move. Waitress was too engaged with a co-worker and her kids seated behind our group that we sat at waited for our food as guests who arrived after us were eating. Requested a salad with meal and asked for it to be brought out before meal. Had to ask about it when our food finally arrived and ended up sending it back. Ordered second round of drinks when food arrived and watched waitress walk around on her phone and finally brought drinks when we requested a to go box and our tickets. Horrible service and she did nothing but give excuses instead of making it better. Likely will not return to this location, amazing food but service sours the experience.
    

    Granite City Food & Brewery - Sioux FallsResponded on September 29, 2024

    Hi Carrie, Thank you for sharing your experience with us. I’m truly sorry to hear about the service issues you faced during your visit. It’s disappointing to know that you felt overlooked and that your requests were not handled properly. We take your feedback seriously and will address this with our team to ensure improvements are made. We appreciate your kind words about our food and hope you might give us another chance in the future for a better experience. If you could send me your home address, I will send you a couple gift certificates to use on your next visit with us. I would love for you to come back and show you we do care about our guest's needs and requests. Regards, -Jami Keo Restaurant Manager
    

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