Granite City Food & Brewery - Sioux Falls

Review summary

1. A

   Alan

   South Dakota

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   If we didn’t stay laughing about the craziness of the situations we would have been angry. Our meal took over 2 hours of which most was sitting and waiting for subpar food. Out of ginger beer, out of steak knives (we had to share, that is unacceptable), steak served virtually RAW, 45 min to even order after we sat down. Other tables getting food before us even though they were seated after us. Definitely not one of Granite City’s shining moments. They should be ashamed of how the whole place was run that night. It will be awhile before we return, if ever.
   

   Granite City Food & Brewery - Sioux FallsResponded today

   Hi Alan, Thank you for sharing your experience at Granite City Brewery. I apologize for the long wait and the issues with your meal, including the steak and service. Its concerning that we didn't have enough steak knives during your visit, and a manager should have greeted your table regarding your issues. Your feedback is important to us, and we will take action to address these concerns with our team. We appreciate your patience and understanding, and we hope to improve your experience on your next visit.
   

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2. L

   Laurel

   VIP

   Minneapolis

   4 reviews

   1.0

   4 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   New Year’s Eve & busy. Had a reservation, got seated right away before others. Took 20 min for first drink. Everyone around us got their food, drinks and bill before we got our main meal 2hrs later. Boxed it up cause we were late for a friend’s party, reason we got the EARLY time to eat. No discount, nothing, just a simple “kitchen got backed up”.
   

   Granite City Food & Brewery - Sioux FallsResponded today

   Laurel, I’m sorry to hear about your experience at our restaurant on New Year’s Eve. It’s disappointing that your meal was delayed and that the service did not meet your expectations, especially during such a busy time. We will look to improve our operations from the host stand to the bar. A manager should have addressed these issues with you during your visit. Your feedback is important to us, and I assure you that our team will look into the issues you've raised regarding service and meal timing. Thank you for taking the time to share your thoughts, and we hope you might consider giving us another chance in the future for a better experience.
   

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3. R

   Renae

   VIP

   South Dakota

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Our server was great, she was upbeat & very friendly.
   

   Granite City Food & Brewery - Sioux FallsResponded today

   Hi Renae, thank you for your positive feedback! We’re thrilled to hear that your server was upbeat and friendly during your visit. Your comments are valuable to us, and we will take action to ensure we maintain this level of service for all our guests. We look forward to welcoming you back soon for another great experience!
   

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4. B

   Beckie

   South Dakota

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and the waiter was awesome!! Had a great time and a Happy New Year!!
   

   Granite City Food & Brewery - Sioux FallsResponded today

   Hi Beckie! Thank you for your fantastic review! We’re delighted to hear that you enjoyed the great food and had an awesome time with our waiter. Your positive feedback is greatly appreciated, and we’re glad you celebrated the New Year with us. We look forward to welcoming you back for more enjoyable meals in the future!
   

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5. S

   Summer

   South Dakota

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Personally, the food was just okay for the price point. The wait to be seated was long despite our reservation
   

   Granite City Food & Brewery - Sioux FallsResponded 5 days ago

   Thank you for your feedback, Summer. We're sorry to hear that your experience didn’t meet your expectations regarding the food and wait times. We value your insights and will share your comments with our team to address these issues. We appreciate the feedback, as its very important to us so we can keep improving in providing exceptional service to all our guests.
   

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6. T

   Tyler

   South Dakota

   1 review

   3.0

   1 review

   Dined on December 21, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Made the reservation for a high top table, we were sat in a booth. Appetizers arrived before our drinks from the bar.
   

   Granite City Food & Brewery - Sioux FallsResponded on December 24, 2024

   Hi Tyler, I apologize for the mix-up with your seating and the delay on drinks. I'll talk to the team to help resolve and improve instances like these. Thanks for bringing this to our attention and we hope to see you soon to provide you with a better experience in the future. Thanks, Axel Ortega Restaurant Manager
   

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7. S

   Sandie

   South Dakota

   6 reviews

   2.0

   6 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food on buffet was cold even when vet busy. Almost zero gluten free options
   

   Granite City Food & Brewery - Sioux FallsResponded on November 29, 2024

   Hi Sandie, I’m sorry to hear that your experience at Granite City Brewery was not satisfactory. It's concerning to learn that the buffet food was cold and that gluten-free options were limited. Your feedback is valuable, and we will take action to look into these issues with our team. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity for a better experience in the future. Thank you for sharing your thoughts.
   

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8. S

   Sara

   South Dakota

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent!! Long line. Too bad there aren't 4 lines to expedite the buffet. But overall very good. Thanks for being open on thanksgiving!!
   

   Granite City Food & Brewery - Sioux FallsResponded on November 29, 2024

   Hi Sara! Thank you for your wonderful review! We're thrilled to hear you enjoyed the food at Granite City Brewery. We appreciate your feedback about the long line and will definitely look into ways to improve the buffet experience. We're glad we could serve you on Thanksgiving, and we hope to see you again soon for another great meal! Cheers!
   

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9. C

   Carol

   South Dakota

   1 review

   4.0

   1 review

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food! Highly recommend the Peppercorn burger and Cajun pasta. It took awhile for our food to arrive. Our waiter was very friendly and did a great job! The host (man with the reservation iPad) was not welcoming and easily distracted.
   

   Granite City Food & Brewery - Sioux FallsResponded on November 18, 2024

   Thank you for your review, Carol! We're delighted to hear you enjoyed the Peppercorn burger and Cajun pasta. We appreciate your kind words about our friendly waiter and will share your feedback with our team. We understand that timely service is important, and we apologize for the wait you experienced. Your comments about the host will also help us improve. We hope to welcome you back to Granite City Brewery for another great meal soon!
   

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10. A

    Andrea

    VIP

    South Dakota

    13 reviews

    3.0

    13 reviews

    Dined on November 11, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    The menu is plentiful of delicious options. The issue that has been on repeat for the last three visits (over eight months) is the food is done and then waits and waits and waits under the warming lamps. By the time the food is brought to the table, flatbreads look like they are day old, burgers are warm not hot and soup has that layer it gets when it’s been sitting out. Service is simply sub par for the expensive menu.
    

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