Granite City Food & Brewery - Sioux Falls

Review summary

1. M

   Mike

   South Dakota

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Had reservations for 7 plus 2 high chairs. They were not very busy & had many open tables. We were crammed into a table that barely fit 6 while other bigger tables were open & remained open. We had to repeatedly ask for refills on our water & sodas. We were there for brunch & our empty plates were never removed from our already crammed table. Another large party came in after us & they were seated with ice water at each seat before they arrived. Nothing like that for us. The "prime rib" was an end piece cut almost an inch thick & was mostly fat & gristle. I hate wasting food especially at a buffet but the beef was not edible. There was fruit & bacon on the floor in the buffet line causing one of us to almost fall with a plate of good. On tile flooring it's very slippery. Very, very expensive for poor service, loud atmosphere, poor prime rib & again poor service. We have been to GC many times but not for a while. This was truly a terrible experience.
   

   1 person found this helpful

2. T

   Tim

   South Dakota

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Typically Granite City is our go-to restaurant when coming in from out of town. This visit started off well with a waiter that seemed engaged and ready to serve. Apps and entrees came out quickly. Then it went downhill. It was nearly an hour before he came back to check on us for our desert order. We were finally able to place that and then it was again, nearly an hour before that arrived. Finally told him to just make it all to go as we had someplace to be. Apparently this upset someone who was in charge of making deserts as the cookie was completely shattered, leaving a very poor impression. Hopefully this was a fluke as we have really enjoyed this restaurant in the past. Not sure if this was a matter of being understaffed, overwhelmed, or what. This experience was disappointing--hopefully the next will be better.
   

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3. B

   Bianca

   South Dakota

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the Valentines Day dinner for 2 and it was delicious. The portion sizes were perfect. The noise levels were as expected for a fully packed restaurant while a live musician. Our server was attentive and made sure our drinks never ran out.
   

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   Granite City Food & Brewery - Sioux FallsResponded on February 16, 2025

   Bianca, Thank you for your wonderful review of Granite City Brewery! We're thrilled to hear that you enjoyed your Valentine's Day dinner, found the portion sizes perfect, and appreciated the attentive service from your server. It's great to know that the atmosphere was just right for a packed restaurant with live music. Your feedback is valuable, and we will share it with our team. We look forward to welcoming you back for another delightful experience soon!
   

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4. B

   Brenda

   South Dakota

   3 reviews

   5.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious and FUN dining for Valentine's Day!
   

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   Granite City Food & Brewery - Sioux FallsResponded on February 16, 2025

   Brenda, Thank you for your delightful review of Granite City Brewery! We're thrilled to hear that you had a delicious and fun dining experience for Valentine's Day. Your positive feedback motivates our team to continue creating enjoyable moments for our guests. We look forward to welcoming you back for another fantastic meal soon!
   

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5. J

   Jacob

   South Dakota

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Typical service for a busy Friday night on Valentine’s day. However, my chicken was hard as a rock it was very difficult to cut with my knife… They had a live performer which was good but would could barely hear each other it was so loud. The waitress was kind and busy.
   

   Granite City Food & Brewery - Sioux FallsResponded on February 16, 2025

   Hi Jacob, Thank you for sharing your experience at Granite City Brewery. We're sorry to hear that your chicken was not up to standard and that the noise level made it difficult to enjoy your evening. We appreciate your kind words about our waitress and the live performer. Your feedback is important to us, and we will take action to look into these issues. We hope to provide a better experience during your next visit.
   

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6. T

   Tricia

   South Dakota

   1 review

   3.0

   1 review

   Dined on February 14, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Great Valentines dinner, however from the time we walked in the customer service was non existent and our waiter ghosted us after he brought water to our table. We realize it was busy but never expected our 4:45pm reservation would keep us at the restaurant until 7:45 to finish our meal.
   

   Granite City Food & Brewery - Sioux FallsResponded on February 16, 2025

   Hi Tricia, Thank you for your feedback about your Valentine's dinner at Granite City Brewery. We're glad to hear you enjoyed the meal but are sorry to learn about the service issues you experienced. Your comments regarding the wait time and the lack of attention from your waiter are important to us, and we will take action to look into this matter with our team. We appreciate your understanding and hope to provide a better experience on your next visit.
   

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7. T

   Tavia

   South Dakota

   1 review

   5.0

   1 review

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was delicious lots of variety, great vibe and staff , over all would defently recommend to go again
   

   Granite City Food & Brewery - Sioux FallsResponded on February 10, 2025

   Hi Tavia, Thank you for your wonderful review of Granite City Brewery! We're thrilled to hear that you enjoyed the delicious variety, great vibe, and attentive staff during your visit. Your recommendation means a lot to us and motivates our team to continue providing excellent experiences. We look forward to welcoming you back for another enjoyable visit!
   

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8. R

   Richard

   VIP

   South Dakota

   17 reviews

   5.0

   17 reviews

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jennifer was a great server. Our food was very good and it was a short time between our order and bringing our food to us.
   

   Granite City Food & Brewery - Sioux FallsResponded on January 21, 2025

   Hi Richard! Thank you for your fantastic review of Granite City Brewery! We're thrilled to hear that Jennifer provided great service and that you enjoyed your food with a quick turnaround. Your positive feedback is incredibly motivating for our team, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another enjoyable visit soon!
   

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9. C

   Carmen

   South Dakota

   1 review

   4.0

   1 review

   Dined on January 12, 2025

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   When we received our food it was just warm. The pasta lifted up with a fork, the entire serving in one piece. It was very dry and the Alfredo sauce was like thick paste. Our server asked how our food was. I told him about the pasta and he asked what would make it better. I told him some additional Alfredo sauce. He went to the kitchen and proceeded to prepare a cup of sauce for me. It made a huge difference in the pasta and was very delicious. Our server went out of his way to correct the problem. It was his kind demeanor that made the evening enjoyable!
   

   Granite City Food & Brewery - Sioux FallsResponded on January 18, 2025

   Hi Carmen, Thank you for your review! We're glad to hear that your server went above and beyond to enhance your experience. However, we apologize for the issues with your pasta and appreciate your feedback regarding the temperature and sauce consistency. Your feedback is very important to us, and we'll look into this matter to enhance yours and other guests experience . We're pleased that the additional sauce made a difference, and we hope to provide you with an even better experience on your next visit!
   

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10. A

    Alan

    South Dakota

    1 review

    3.0

    1 review

    Dined on January 1, 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3

    If we didn’t stay laughing about the craziness of the situations we would have been angry. Our meal took over 2 hours of which most was sitting and waiting for subpar food. Out of ginger beer, out of steak knives (we had to share, that is unacceptable), steak served virtually RAW, 45 min to even order after we sat down. Other tables getting food before us even though they were seated after us. Definitely not one of Granite City’s shining moments. They should be ashamed of how the whole place was run that night. It will be awhile before we return, if ever.
    

    Granite City Food & Brewery - Sioux FallsResponded on January 5, 2025

    Hi Alan, Thank you for sharing your experience at Granite City Brewery. I apologize for the long wait and the issues with your meal, including the steak and service. Its concerning that we didn't have enough steak knives during your visit, and a manager should have greeted your table regarding your issues. Your feedback is important to us, and we will take action to address these concerns with our team. We appreciate your patience and understanding, and we hope to improve your experience on your next visit.
    

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