Grapefruit Basil – Tommy Bahama Miramonte Indian Wells

Review summary

1. M

   Manuel VIP

   Portland16 reviews

   1.0

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   One hour wait for our order. One entree and 2 side dishes arrived room temperature. We couldn’t eat anything. Apologies from the manager and we left to find dinner elsewhere. Easily our worst dining experience in our 5 years in the Coachella Valley.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

   Hi Manuel, My sincerest apologies for your disappointing experience. We understand how frustrating it must have been to experience delays in service. Please know that we take this feedback seriously and are addressing it with our team. We appreciate your honest feedback and would love the opportunity to make things right. We hope to have the chance to welcome you back. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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2. T

   Tony VIP

   Orange County23 reviews

   3.0

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We have eaten here several times in the past year. We had a nice server and the ambience was good. However, there was definitely a decline in the quality of the food. Not sure what happened, but most of the people in our party ordered halibut which last time was delicious. It is now a smaller piece and not nearly as good. One person tried the scallops with pasta and it was not a good dish at all. Three little scallops and the pasta was gummy and tasteless. Hope this gets resolved.
   

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3. g

   gerald VIP

   Orlando1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Consistent outdoor dining venue in the heart of the valley. Great food, reasonable prices but the cocktails are a bit pricey. A wonderful team is making it happen. Lovely ambiance under the olive trees.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 1 day ago

   Hi Gerald, Thank you for your wonderful review. Your compliments on the outdoor setting, great food and wonderful team mean the world to us. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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4. OT

   OpenTable Diner

   Dallas3 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Only had like 5 entrees and the options were very different
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

   Hi Anonymous, My sincerest apologies for your disappointing experience. Your feedback is invaluable as we constantly strive to enhance our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience next time. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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5. R

   Rose VIP

   Palm Springs13 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Patio ambiance overlooking the mountains and among the mature olive trees was delightful. Our service was extremely cordial and attentive and excellent (server and bus staff). Food was good: nicely grilled chicken and salad for one, the other was the grilled halibut tacos with an excellent (flavorful) sauce and yummy homemade tortilla chips. Even the fresh-brewed decaf was delish. Prices were decent and we agreed we would go again.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 3 days ago

   Hi Rose, Thank you for your review. We are thrilled to hear that you enjoyed the patio setting, excellent service, good food and excellent decaf coffee. It was our pleasure to have you as our guests and we look forward to your next visit! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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6. s

   sarah VIP

   New Orleans18 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   We unfortunately had a negative experience while dining here for brunch. The service was incredibly slow and almost obsolete. Two members of our group ordered dishes that came with toast - neither order arrived with toast, and after delivering our food, our waiter never returned to check on us. There was no ketchup at the table for our hashbrowns, so I had to go up to another server and ask if they could bring us ketchup. She quickly said yes, but never brought it. 10 minutes later, I approached another staff member (as our server was no where to be seen) and asked again for ketchup and if someone could bring our toast order. Same thing - no one ended up bringing either. Finally, when our plates were ready to clear, our server showed up to take them away - I let him know that our toast had never come and asked him to bring it, and yet again, it never came. In fact, he just didn’t return - I had to go to the front hostess station and request our bill there as he had disappeared again. On top of the poor service, the food was, for the most part, disappointing. To be fair, my husband said that his banana French toast was fabulous, but our my omelet was dry and overcooked, and our order of blueberry pancakes for the table were dense and rubbery. We will not be returning as the only upside was a pretty ambiance.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 2 days ago

   Hi Sara, Thank you for taking the time to share your experience at Grapefruit Basil. We sincerely apologize that your brunch did not meet your expectations, both in terms of service and food quality. Providing warm, attentive hospitality is at the heart of what we do, and we regret that we fell short during your visit. We understand how frustrating it must have been to experience delays in service and repeated requests going unfilled. Please know that we take this feedback seriously and are addressing it with our team. We appreciate your honest feedback and would love the opportunity to make things right. We hope to have the chance to welcome you back. Warmly, Andrew Roddy Director of Outlets
   

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7. A

   Anasa

   Los Angeles3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined for dinner and brunch. Both times the service was excellent and so was the food. 
   

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   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Anasa, We are thrilled to hear that you enjoyed your recent dinner and brunch with us. Your feedback on the excellent food and service means a lot to us. It was our pleasure to have you as our guest. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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8. C

   Christopher VIP

   Central Coast85 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall I and my guests had a lovely dinner, but due to events in the area, the restaurant was extremely busy and a bit overwhelmed.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Christopher, It's wonderful to hear that overall you and your guests enjoyed a lovely dinner! My apologies that the service wasn't quite up to the standard we strive to provide. We look forward to providing an even better experience on your next visit! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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9. G

   Glade VIP

   Cleveland22 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely outdoor terrace under beautiful olive trees made for a great lunch experience on a sunny winter’s day
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Glade, We're thrilled to hear that you enjoyed your lunch at our outdoor setting. It was our pleasure to have you as our guest. We look forward to welcoming you back for another sunny patio experience! Many thanks, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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10. S

    Susan

    New York City17 reviews

    3.0

    Dined 7 days ago

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 5

    The food is superb. The service is professional and friendly, however the two times that we’ve been here, the food took an unreasonably long time to turn up…REALLY a long time.
    

    Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

    Hi Susan, Thank you so much for sharing your feedback. We appreciate your compliments on the superb food, however, we truly regret your disappointing service. Guest satisfaction is our top priority, and we are working hard to address this issue. We hope to have another opportunity to provide you with the exceptional experience you rightfully deserve. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
    

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