Grill on 21

Review summary

1. E

   Elaine

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   After seeing the movie Wicked, I wanted to treat my granddaughter from college & her friend, as well as my 13 year old granddaughter & my son to dinner. Love visiting downtown restaurants & found Grill 21 on the Open Table app. Decided to book a reservation after the movie. Arrived about 15 minutes earlier than reservation time, but was seated immediately. The 5 of us were seated in a nice booth. Our server April was exceptionally courteous & respectful. The food was brought out in a timely manner & we all enjoyed our meal with no complaints. First time there, will definitely visit again. Thank you!
   

   Grill on 21Responded 2 days ago

   Dear Elaine, We are so pleased to learn you had such an enjoyable dining experience at Grill on 21. Thank you for taking the time to let others know. Hoping to have the pleasure of serving you again soon. Best regards, Jose and The Grill on 21 Team
   

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2. C

   Chantal

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   First thing first. 1. My mother and I arrived at our scheduled reservation time and were told by a very unfriendly (meaning she was very stern looking) pale hostess. Not what you expect to be greeted with when arrive. 2. Then we were told we would have to wait 20 minutes until we are to be seated, but it came quickly thanks to Anastasia (she was very helpful and friendly) like a person who works in hospitality should be. 3. The food was subpar to be honest and to say the least, from the over cooked macaroni (the noodles were way too soft) you didn’t even have to chew it, it was so soft! The mash potatoes were extremely runny, not thick like mash potatoes should be. The meat carver server, you could truly tell he did not want to be there. Very stark looking, but also the way he cut the Turkey and ham was crass and he just took his gloved hand (at least) and just picked up the cuts of meat and flopped it on your plate, or at least mines and the stuffing was disgusting! I mean stove top would have been 100 times better. 4. Lastly they tried to make us pay for complimentary drinks (due to being told we had to wait, when we first arrived) but, when I asked, they did kindly remove them, but they should not have added them to begin with. To sum this up for $125 per person, this truly and honestly was not worth it at all so dissapointed with this “Thanksgiving meal” NEVER EVER AGAIN!!!!
   

   Grill on 21Responded 2 days ago

   Dear Chantal, Please accept our most sincere apologies for offering you such an undesirable dining experience. Your comments are very important to us and they have been shared with management for review. Please know that this is not how we want our guests to feel when they dine with us and we are sorry for the inconvenience we may have caused you. Sincerely, Jose and The Grill on 21 Team
   

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3. S

   Sanford

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent Thanksgiving buffet with perfect juicy turkey and amazing seafood bar
   

   Grill on 21Responded 2 days ago

   Dear Sanford, Thank you for spending your Thanksgiving with us and for taking the time to let others know it was an enjoyable dining experience. Please join us again soon. Best regards, Jose and The Grill on 21 Team
   

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4. G

   Gail

   Grand Rapids

   12 reviews

   vip
   4.0

   12 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The food was tasty, but my steak and asparagus were both room temperature. The service was professional and friendly, but not as quick as I expected in a restaurant with those price points. They had live jazz in the adjoining lounge area, which was nice. The Limencello Mascarpone was amazing!
   

   Grill on 21Responded 2 days ago

   Dear Gail, Thank you for being our guest and for your feedback. We are so sorry we offered you a less than stellar dining experience. Your comments have been shared with management for review. Please accept our apologies for any inconvenience you may have experienced. Sincerely, Jose and The Grill on 21 Team
   

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5. R

   Rand

   New York City

   50 reviews

   vip
   4.0

   50 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great option for hotel guests - the food and service were excellent. A bit pricy.
   

   Grill on 21Responded 2 days ago

   Dear Rand, Thank you for being our guest and for your review. We look forward to welcoming you back again soon. Best regards, Jose and The Grill on 21 Team
   

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6. d

   dennis

   Chicago

   8 reviews

   vip
   5.0

   8 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   What a delightful discovery! Stepping into this restaurant, I was immediately struck by the beautifully designed space. The interior seamlessly blends elegance with comfort, creating an inviting atmosphere that sets the perfect tone for any meal. While breakfast can often be an afterthought at many establishments, this restaurant exceeded my modest expectations. The food was nothing short of excellent - each dish thoughtfully prepared and expertly executed. Our server was attentive without being intrusive, demonstrating the kind of polished professionalism you'd expect at a fine dining dinner service. The entire experience - from the sophisticated ambiance to the great service and excellent food quality - proved to be a wonderful surprise. Sometimes the best experiences come when you least expect them, and this restaurant delivers precisely that kind of pleasant surprise. This is a solid choice.
   

   Grill on 21Responded 2 days ago

   Dear dennis, We are to thrilled you had such an enjoyable dining experience at Grill on 21. Thank you for taking the time to share that with others. Hoping to have the pleasure of serving you again soon. Best regards, Jose and The Grill on 21 Team
   

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7. K

   Karen

   Indiana

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   My friends and I was able to reserve a table for 3 on line with very little wait. I ordered Crab cake, Blue wedge salad and 6 oz filet. The food was excellent. I ordered my filet med rare and it was cooked perfect. I would return.
   

   Grill on 21Responded 2 days ago

   Dear Karen, Thank you for taking the time to give Grill on 21 a 5 star review. We are thrilled. Looking forward to welcoming you back again soon. Best regards, Jose and The Grill on 21 Team
   

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8. M

   Marie

   Washington DC

   16 reviews

   5.0

   16 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the service was excellent!
   

   Grill on 21Responded on November 12, 2024

   Dear Marie, Thank you for the great review. Please join us again soon. Best regards, Jose and The Grill on 21 Team
   

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9. R

   RICHARD

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined on October 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great traditional Chicago style steakhouse on the 21st floor at the LaSalle Hotel. We immensely enjoyed our meal and the outstanding service from the staff. They have a spectacular cocktail menu. If you like Old Fashioneds, this is the place. They have like 5-6 items to choose from. I highly recommend the "Not So Old Fashioned". Ambience was nice. You can hold a conversation and be heard even when entertainment is playing at the bar, something lacking in today's Chicago restaurant scene unfortunately. Really enjoyed our meal. We will be back.
   

   Grill on 21Responded on November 12, 2024

   Dear RICHARD, Thank you for taking the time to let others know you enjoyed your Grill on 21 dining experience. Hoping to have the pleasure of serving you again soon. Best regards, Jose and The Grill on 21 Team
   

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10. W

    Wendell

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on October 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was great,service was great, atmosphere was great, we will be going back here for sure!!
    

    Grill on 21Responded on November 12, 2024

    Dear Wendell, We are so pleased to learn you had an enjoyable dining experience at Grill on 21. Thank you for letting others know. Looking forward to welcoming you back! Best regards, Jose and The Grill on 21 Team
    

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