GURA GURA - Covent Garden

Review summary

1. V

   Vincent

   London

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Une très très mauvaise expérience. Nous y sommes allés en famille. Nous nous réjouissions de passer un repas de Noël japonais. Je vous résume notre sentiment : - le repas n’avait rien de japonais - 370,00 £ à 4 pour un menu très light sans aucune saveur - le cadre est beaucoup trop bruyant et sans aucun relief - les escaliers et le sol qui mènent à la salle du bas sont particulièrement sales Bref, à éviter. Pourtant, je suis quelqu’un de particulièrement modéré. Notre plus mauvaise expérience culinaire à Londres.
   

   GURA GURA - Covent GardenResponded 2 days ago

   Bonjour, Merci d'avoir pris le temps de partager votre expérience. Je suis vraiment désolé d'apprendre que votre repas de Noël n'a pas répondu à vos attentes. Notre menu de Noël comprend effectivement quatre plats : des sushis, des petites assiettes, des dim sums et un plat principal. Habituellement, nos clients le trouvent généreux et satisfaisant, alors je suis surpris que cela n'ait pas été le cas pour vous. Avez-vous eu l'occasion de partager vos impressions avec notre équipe sur place ce jour-là ? Nous aurions adoré pouvoir rectifier la situation immédiatement pour rendre votre expérience plus agréable. Votre retour concernant le cadre et la propreté est également pris très au sérieux, et je vais personnellement veiller à ce que ces points soient rapidement corrigés.
   

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2. M

   Mohamed

   Österreich

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   It started with the lady waiter in the pink shirt refusing us a standard table for dinner, even though we had reserved one. We were very surprised when she told us it was not in her system as it had been booked directly with OpenTable. We were then given a table next to the entrance, which we thought would be fine as our gesture of goodwill. We were given drinking glasses that smelled like raw eggs and huge serving spoons at the end for dessert. Very unprofessional. Unfortunately, the Christmas Day dinner was not worth £50. The sushi, bao & edamame were great. However, the main course (prawns with egg noodles) was very small and really lacked flavour. The dessert (christmas pudding) was the biggest disappointment where I had to say something as it didn't look very appetising and was also very, very small. I called the manager and explained the whole situation and he was very understanding and friendly and offered us a replacement dessert from the standard menu. The manager also gave us a 20% discount as a gesture of goodwill. Sadly I would not recommend this restaurant.
   

   GURA GURA - Covent GardenResponded 2 days ago

   Hey there! Thanks so much for sharing your feedback—it’s clear you had some frustrating moments, and I’m genuinely sorry to hear that your Christmas dinner experience didn’t meet expectations. I’m glad to hear our manager was able to address some of the concerns and offer a replacement dessert along with a discount, but it’s disappointing that things reached that point in the first place. Your comments about the table reservation confusion, glassware, and portion sizes have been noted, and I’ll be looking into them personally to ensure they’re addressed with the team. On a positive note, I’m happy you enjoyed the sushi, bao, and edamame—our team puts a lot of heart into those dishes, and it’s great to know they stood out.
   

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3. A

   Aimee

   Norfolk/Suffolk

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing little hidden gem. Food was fantastic. Cocktails were amazing. Loved how you change the colour of the light to call waiting staff. Great idea made service very attentive. Throughly recommend. We will definitely be coming back.
   

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4. E

   Elizabeth

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service! Have been twice and already planning another trip. I tell everyone about this hidden gem
   

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5. S

   Sophia

   Buckinghamshire

   33 reviews

   4.0

   33 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Lovely food, tasty dim sum and good atmosphere. Nice hidden gem in Covent Garden.
   

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6. S

   Sriya

   Greater Boston

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional service and food. We were taken care of from beginning to end, even during a busy period. Highly recommend.
   

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7. S

   Sachin

   London

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very disappointed with our recent visit. Having informed being late for my booking by 10 minutes, was given warning to return table within 2 hours times (extremely pushy and don't care about you being late attitude). Made my booking week I. Advance and provided all the information on food requirements and occasionally but on arrival was hugely surprised there was not even a single effort made from them to make it bit memorable or special for us. In fact table was set right in the corner (upstairs), while requested to sit downstairs table arrangements. Come to food and drinks order, Absolutely rip-off and extremely average drinks, no one was even bothered to suggest/upsell any special drinks or food. Overall, end up leaving the place without mains, just had starters and left the place. Utterly pathetic rather poor service, food, atmosphere. NEVER AGAIN....
   

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8. A

   Anita

   London

   3 reviews

   3.0

   3 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Sushi was really good but the other food wasn’t great, I had grilled chicken from Robata grill which seemed microwaved and wasn’t fully hot. My cocktail was really generous and tasty but we where were sat right at the back in the corner so couldn’t be seen by waiters, they didn’t explain you had to tap their table light to get someone’s attention. The automatically said do we want prawn crackers and edamame before we saw the menu implying it was complimentary but it was £5 each, would’ve appreciated honesty and then would’ve selected different starters.
   

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9. N

   Niraj

   London

   2 reviews

   3.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was quite average. Prices ok. found the place very loud with loud music and Xmas parties which added to the noise level. Food nothing wow.
   

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10. P

    Peter

    London

    1 review

    5.0

    1 review

    Dined on December 12, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 3

    Great food - came quickly. Relaxed atmosphere. Thanks.
    

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