Guy Fieri’s - Harrah's Casino Council Bluffs

Review summary

1. P

   Pat

   Omaha

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good atmosphere, clean & nice. Waitress was excellent and the food was great!
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded 1 day ago

   Thanks for the feedback, Pat! We're thrilled to hear that you enjoyed the atmosphere, cleanliness, and food. It's always a pleasure to serve guests like you who appreciate our efforts. We appreciate your high ratings and look forward to serving you again soon!
   

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2. D

   Dean

   Omaha

   2 reviews

   5.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food great price excellent service. Will dined again
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded 1 day ago

   Hi Dean, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your dining experience with us. It's fantastic to know that you found our food great, and found the value, and our service excellent. We're delighted that you plan to dine with us again soon. We look forward to welcoming you back!
   

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3. M

   Mark

   Omaha

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   The food was fine but noise level was so high that we honestly had real difficulty holding a conversation. I understand your desire to have an energetic atmosphere but this was over the top in terms of sheer volume. There are alot of 3 star restaurants Id be happy to visit again but not this one.
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded 1 day ago

   Thanks for the feedback, Mark. We're sorry to hear that the noise level affected your experience. We strive to create a lively atmosphere, but we understand that it can get a bit overwhelming. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our guests' experiences.
   

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4. J

   Jerry

   Omaha

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   It's a tough start when you ask folks to use reservations, guaranteed with a credit card...and then leave them unattended for 30 minutes. It got better, but the food was not outstanding and having music bingo at top volume does not make for a atmosphere match for Valentine's day.
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded 1 day ago

   Thanks for the feedback, Jerry! We're sorry that the initial experience fell short. We understand your concern about the reservation system and the volume of music. Your comments are important to us and we'll definitely take them into account as we continually strive to improve our guests' experiences. We look forward to serving you again.
   

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5. D

   Donald and Danelle

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Our first time here, Don’t get me wrong. We had a very nice night. Enjoyed the atmosphere and the service. The appetizer of pretzel pull apart was amazing. Salmon cooked perfectly but everything cold ….ribs, macaroni and cheese mashed potatoes all cold. Cornbread muffin very nasty. The nuggets of corn in it were like wax when you chew them, they stuck to your teeth and wouldn’t come off! The special was just salmon and mashed potatoes, nothing else like asparagus, broccoli etc. seemed weird?! Probably will return just because of atmosphere and appetizer, but they definitely need to work on some things!
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded 1 day ago

   Thanks for the feedback, Donald and Danelle. We're glad to hear that you enjoyed the atmosphere and service at. We're sorry to hear about the issues you encountered with our food, particularly the cold dishes. We take pride in our food quality and your feedback helps us improve. We hope you'll give us another chance to impress you in the future.
   

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6. W

   Wes

   Omaha

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Food was just okay. Wife ordered the Philly, bun was so soggy it couldn’t be picked up as a sandwich. I ordered the flavortown Mac and cheese. It was just alright. The pulled pork was very dry, and it really could have used some spices. Really kind of disappointed with it
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded 1 day ago

   Hi Wes, We appreciate your feedback and sorry to hear that our Philly Bun and Mac n Cheese didn't meet your expectations. We're usually known for our flavorful dishes and it seems we missed the mark this time. Your wife's pulled pork is also on our to-do list for improvement. We're glad our service was up to par and we hope to serve you better in the future.
   

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7. M

   Mike

   Lake of the Ozarks

   4 reviews

   2.0

   4 reviews

   Dined on February 14, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Mac & cheese was not cooked long enough and ribs were cold
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded 1 day ago

   Hello Mike, We're sorry to hear that your dining experience didn't meet your expectations. We strive to provide our guests with the best food and service, and it seems we fell short during your visit. We appreciate your feedback about the mac & cheese and ribs, and we'll certainly take this into consideration as we continuously work to improve our guest experience. We hope you'll give us another chance to impress you in the future.
   

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8. L

   LISA

   Unspecified

   1 review

   4.0

   1 review

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was wonderful except for trying to get ahold of someone at the actual restaurant. They do not have a phone. Dumb!!!!!!
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded 1 day ago

   Thanks for the review, Lisa! We apologize for the inconvenience you faced in trying to contact us. We understand how frustrating it can be to not have access to communication tools like phone, and we're sorry for the inconvenience. We're continuously working on improving our services and your feedback is invaluable to us. We hope to see you again soon!
   

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9. N

   Nicole

   Omaha

   1 review

   4.0

   1 review

   Dined on January 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   I loved the food, but if you want to eat healthy, this isn’t the place for you!
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded on February 5, 2025

   Hi Nicole, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food and service.
   

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10. OT

    OpenTable Diner

    Omaha

    3 reviews

    5.0

    3 reviews

    Dined on January 25, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Just go! The service is great and the food is always perfect!
    

    Guy Fieri’s - Harrah's Casino Council BluffsResponded on January 31, 2025

    We're thrilled to hear that you enjoyed our food and service. We always strive to provide the best dining experience for our guests. We look forward to serving you again soon!
    

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