Hacienda San Angel Gourmet

Review summary

1. p

   perry

   Vancouver

   10 reviews

   5.0

   10 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Marco was fantastic, service was a 10+. Band was wonderful and view was spectacular. We brought friends for their 1st and they had a lovely time. Thank you. Highly recommend 💕
   

   Hacienda San Angel GourmetResponded 1 day ago

   We are so happy to know you had an enjoyable visit. Thank you for dining with us and for taking the time to share your experience. I will be sure to let Marco know that his efforts were appreciated. Thank you for your ongoing patronage. Have a wonderful holiday season.
   

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2. S

   Steve

   Palm Springs

   17 reviews

   vip
   5.0

   17 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent as was the service. The mariachi’s were Unbelievably good . Thanks for a great experience in a lovely roof top setting! The sunset was to die for!
   

   Hacienda San Angel GourmetResponded 1 day ago

   Wonderful. Thank you for dining with us and for taking the time to leave a review. We are glad you enjoyed your visit. Guest enjoyment and feedback are highly valued. Your appreciation will be shared with the staff. We wish you a wonderful holiday season.
   

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3. L

   Linda

   Minneapolis

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The location is beautiful. Food was excellent and the service was superb. We go every year at Thanksgiving when in Mexico. A very special evening!
   

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4. p

   patty

   Puerto Vallarta

   21 reviews

   vip
   4.0

   21 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   I have dined here countless times all before the Michelin sign went up. I found my most recent visit less satisfying on a few levels. The bell was missing from the front door and we stood outside for 10 minutes knocking and saying “HOLA?” Before someone finally let us in. Not a good start. When asked for both still and sparkling water, the server poured them both in the same glass. ( !?) . The mariachi band was not even close to being great. They were not really even mediocre. I tried to give my credit card to the waiter when my son was in the men’s room, to eliminate a discussion on who pays the bill. The server was totally confused and just could not grasp the concept, which is not that complicated. The food was good. The environment is still gorgeous. But overall it was a little disappointing this time. I hope they get the details (and music) fine tuned.
   

   Hacienda San Angel GourmetResponded today

   I am genuinely sorry you had such a negative experience. Unfortunately our staff was confused for some reason and thought they were doing what you wanted; they are asked all kinds of unexpected things and do not question a guest request (language?). Our bell rope broke an hour before & staff tried to stay on top of the door at a busy time. I checked my camera as 10 minutes is unforgivable no matter what, and your wait was 4 minutes which probably felt like 10. It seems Murphy's Law was operating when you arrived. Again, I am so very sorry. The Mariachi are the same for 3 years now & well loved, so I have no idea what was different. Lastly, FYI, the Michelin key is for the hotel and the restaurant has not received Michelin stars though it is a goal of ours to accomplish one day.
   

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5. M

   Miguel

   Mexico City

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve been here before and tonight’s experience was again 5 star. And the amazing views and restaurant decor only added to our joy. Everything we tried has been delicious. You can’t go wrong here.
   

   Hacienda San Angel GourmetResponded 3 days ago

   Thank you so much for your ongoing patronage and for taking the time to share your experience. We are so glad that you continue to enjoy your visits here. Wishing you a wonderful holiday season.
   

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6. LP

   LindaP

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful evening service was fantastic food was delicious!
   

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   Hacienda San Angel GourmetResponded 5 days ago

   Wonderful. Thank you for dining with us and for taking the time to share your experience. We are happy that you enjoyed your visit. I will be sure the floor and kitchen staff all know their efforts were appreciated. Happy Holidays!
   

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7. R

   Richard

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Beautiful restaurant and view, great food and service! Highly recommend for fine dining experience in Puerto Vallarta!
   

   Hacienda San Angel GourmetResponded 1 day ago

   Thank you for dining with us and for taking the time to share your experience. We are delighted that you enjoyed your visit here. I will be sure the staff all know their efforts were appreciated. Happy Holidays!
   

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8. S

   Sherri

   Denver

   3 reviews

   vip
   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This dining experience is truly amazing! The ambience, every bite was delicious and the staff are incredible! Highly recommend.
   

   Hacienda San Angel GourmetResponded 1 day ago

   Thank you for dining with us and for taking the time to leave us a review. We are happy that you enjoyed your visit as that is what we strive for. I will be sure the staff all know their efforts were appreciated. Wishing you a happy holiday season.
   

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9. B

   Barbara

   Philadelphia

   39 reviews

   vip
   5.0

   39 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfection! The service, food, decor, and music are all so enjoyable. Our server, Raul, was the best! He added to our enjoyment of the evening. Our cocktails were so good! The stuffed poblano pepper was delicious, as well as the fillet. And the view and music all up to a great evening.
   

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   Hacienda San Angel GourmetResponded on November 23, 2024

   Wonderful! Thank you so much for dining with us and for taking the time to leave a review. Raul is exceptional and we are lucky to have his service. We are so glad you enjoyed your visit. I will make sure that Raul, Oscar and the team upstairs and in the kitchen all know their efforts were appreciated. Wishing you a wonderful holiday season ahead.
   

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10. C

    Carolyn

    Calgary

    2 reviews

    5.0

    2 reviews

    Dined on November 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This is our favourite place to take our special guests when they come to visit. It never disappoints. We always enjoy such a special evening. Everything from the food, to the service, the music and the stunning setting make this an unforgettable experience.
    

    Hacienda San Angel GourmetResponded 5 days ago

    Thank you very much for your ongoing patronage and for taking the time to share your experience. We are very happy that you continue to enjoy your visits and continue to share with others. We are fortunate to have you as guests. Your enjoyment and feedback are highly valued. Wishing you a wonderful holiday season ahead.
    

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