Hacienda San Angel Gourmet

Review summary

1. P

   Paulette VIP

   Fort Lauderdale4 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   We are regulars at the Hacienda. Unfortunately, this time service was lacking. We repeatedly had to ask for mimosas, coffee and la cuenta.
   

   Hacienda San Angel GourmetResponded today

   Oops. Not okay. I am so sorry. I am very grateful that you took the time to let me know so I can address the lapse you experienced. I am very sorry that you did not have the service we both expect of the Hacienda. I will address this with the team so that it doesn't happen again. We do have some new staff and I will put more effort this week to support them in doing better. Thank you for your patronage. Your enjoyment and feedback are valued.
   

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2. DM

   DonnaM VIP

   St. Louis13 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful experience with great food and great service. The brunch was delicious but it is difficult to get a reservation.
   

   Hacienda San Angel GourmetResponded 1 day ago

   Thank you for having brunch with us. We are happy that you enjoyed your visit. Guest enjoyment and feedback are valued so we appreciate that you took the time to leave a review. I will share your appreciation with the team.
   

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3. g

   gregb VIP

   San Diego1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hacienda San Angel Gourmet is an absolute gem in Puerto Vallarta. From the moment we arrived, we were captivated by the stunning Spanish colonial architecture and breathtaking rooftop views of Banderas Bay. The ambiance is romantic and elegant—perfect for a special evening. The service was outstanding, with attentive staff ensuring every detail was perfect. The highlight of our night, however, was the mariachi band. Their performance was nothing short of symphonic—one of the best we’ve encountered in our travels. The food was equally impressive, with fresh, expertly prepared dishes that showcased both local flavors and international influences. From start to finish, this was an unforgettable dining experience. If you’re in Puerto Vallarta, Hacienda San Angel is a must-visit.
   

   Hacienda San Angel GourmetResponded 2 days ago

   Fantastic! We are delighted that you enjoyed your visit. Thank you so much for dining with us and for taking time to share a detailed description of your experience. I will share your compliments and appreciations with the Chef and the team who served you. Thank you again for your patronage.
   

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4. E

   Emily VIP

   St. Louis7 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect. Beautiful. Wonderful food. Our waiter was so attentive, Raoul.
   

   Hacienda San Angel GourmetResponded 2 days ago

   Wonderful. We are glad you enjoyed your visit. Thank you for choosing to dine with us and for taking the time to leave a review. Raul is great and I will be sure the kitchen and Raul know how their efforts were appreciated.
   

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5. J

   John

   Los Angeles4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and atmosphere. Outstanding service. And, there is a great Mariochi band.
   

   Hacienda San Angel GourmetResponded 2 days ago

   Thank you so much for dining with us and for taking the time to share your experience. We are glad that you enjoyed your visit here. I will be sure to let the kitchen and the team that served you, Marco and Daniel, know how their efforts were appreciated.
   

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6. T

   Tom VIP

   Vancouver15 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Start to finish a great dining experience. Great service, food was top notch, great view of the bay, enjoyed the Mariachi band, topped off with fine desserts.
   

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   Hacienda San Angel GourmetResponded 3 days ago

   Wonderful. We are happy that you enjoyed your visit. Thank you for your patronage, for your compliments and for taking the time to leave a review. I will be sure to share your appreciations with the team and the musicians.
   

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7. L

   Luis A

   Lake of the Ozarks7 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We have always had Hacienda San Angel as one of our top dining choices on our annual visits to Puerto Vallarta. Unfortunately, our recent experience upon our arrival to the restaurant for our reservations has tainted our desire to return. After arriving and checking in with the host, it took him and four other colleagues 10 minutes to come up with a table, we were then escorted to a table immediately next to the bathrooms (table shouldn't probably be there to begin with given its location). We requested to be assigned another table which took another 10 minutes to find a table in the back of the restaurant. When asking about other open tables, we were told they could not be reassigned. On a more positive note, the food and table service were very good. Too bad that our start of the evening was not consistent with our expectations for such a wonderful restaurant.
   

   Hacienda San Angel GourmetResponded 3 days ago

   Thank you for your patronage over time. I am very sorry that you did not enjoy your visit and that we could not satisfy your expectations. That is frustrating. I am also sorry that one bad night erases all of the good nights. I do give my team credit for all rallying to try to help you when you rejected your table that had been prepared for you. We only had what we had left to choose from. Other tables had been reserved for others so it was just not possible to give you those tables. I am really sorry. Thank you for sharing your experience and letting me know.
   

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8. J

   John

   Sacramento1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful location. The food was amazing the staff were exceptional and the view was wonderful.
   

   Hacienda San Angel GourmetResponded 3 days ago

   Wonderful. We are so glad you enjoyed your visit with us. Thank you for dining with us and for taking the time to share your experience. I be sure to let the staff know their efforts were appreciated.
   

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9. M

   Mark

   Puerto Vallarta10 reviews

   4.0

   Dined on March 3, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   As a local Hacienda is always our go to for an old world Mexico experience. It never disappoints..
   

   Hacienda San Angel GourmetResponded on March 3, 2025

   We are glad you enjoyed your visit. Thank you for your ongoing patronage and for taking the time to leave review.
   

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10. S

    Susan

    Chicago3 reviews

    4.0

    Dined on March 2, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    We have had the Sunday brunch many times here. This time we were placed in a corner back by a plunge pool with one other 4 top table. There were 5 of us. The service was not up to par as we felt forgotten about back there. After we let them know towards the end of the meal they started showing up. Our reservation was 12:30 pm. We like to eat this kind of buffet at our leisure, but we were told the food would be removed by 1:30. Last we told them when asked if it was a special occasion that it was my husband’s Birthday. They did nothing to make it special while we did see them acknowledging other Birthdays around us. It was our first disappointment with Hacienda San Angel .
    

    Hacienda San Angel GourmetResponded on March 3, 2025

    I am so sorry. Thank you so much for sharing your experience so that I can address this with my team. Thank you for your patronage and thankfully you have experienced that we can do better. Your enjoyment and feedback matter so thank you for taking the time to let us know.
    

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