Hard Rock Café - Kraków

Review summary

1. S

   Simon

   Poland

   1 review

   5.0

   1 review

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for 2 starters to share and 2 main meals! Both extremely good value for money! The potato tots starter is delicious definitely recommend! Would also recommend the burgers! They were juicy and the chips crispy but soft inside! As it was my partners birthday they also surprised her with a chocolate Sundae with a candle which put a cherry on top of the entire evening!
   

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   Hard Rock Café - KrakówResponded on February 28, 2025

   Thank you for your wonderful review! We're delighted to hear that you enjoyed your meal and found it great value for money. It’s awesome that the birthday surprise made the evening even more special! We appreciate your recommendations and hope to see you again soon.
   

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2. P

   Paula

   Poland

   1 review

   5.0

   1 review

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As a fan of Hard Rock Café, I always make it a point to visit its locations in different cities. Each one has its own unique vibe, but what truly set this particular Hard Rock Café apart was the exceptionally friendly staff. From the moment I walked in, I was greeted with warm smiles and a welcoming atmosphere. The service was not only fast and efficient but also genuinely kind and attentive, making the entire dining experience even more enjoyable. The classic rock-themed décor and vibrant ambiance were, as always, a great touch, creating that signature Hard Rock experience. Of course, the food did not disappoint either—delicious burgers, flavorful ribs, and refreshing cocktails made for a perfect meal. The combination of great food, fantastic music, and outstanding service made this visit truly memorable. I highly recommend this Hard Rock Café to anyone looking for a fun and friendly dining experience!
   

   Hard Rock Café - KrakówResponded on February 28, 2025

   Thank you for your fantastic review! We're thrilled to hear that you enjoyed your visit and that our team made your experience special. It's great to know that the food, atmosphere, and service all met your expectations. We truly appreciate your support and recommendation. Hope to rock with you again soon!
   

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3. A

   Abbie

   Poland

   1 review

   5.0

   1 review

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely food and atmosphere. Very clean and friendly staff
   

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   Hard Rock Café - KrakówResponded on February 28, 2025

   Thank you for your kind words! We're glad you enjoyed the food, atmosphere, and service. Hope to see you again soon!
   

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4. M

   Mario

   Österreich

   2 reviews

   5.0

   2 reviews

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Top ervaring helemaal volgens Hard Rock Cafe standaard.
   

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5. J

   Justin

   Lancashire

   1 review

   5.0

   1 review

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent friendly service Great steak burger, actual steak not beef Not expensive Great location
   

   Hard Rock Café - KrakówResponded on February 21, 2025

   Hello Justin :) Thank you for your great review! We're delighted to hear that you enjoyed our friendly service, the steak burger, and our location. We appreciate your kind words and hope to welcome you back soon.
   

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6. D

   Debra

   Devon

   4 reviews

   4.0

   4 reviews

   Dined on February 13, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Not the clearest entrance and the door sticks. However once inside service was good and quick. Food was hot and tasty really enjoyed our meal, drinks and coffee.
   

   Hard Rock Café - KrakówResponded on February 17, 2025

   Thank you for your feedback! We appreciate your comments about the entrance and will look into improving it. We're glad to hear you enjoyed the service, food, drinks, and coffee. Hope to see you again soon!
   

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7. A

   Anna

   Barcelona

   1 review

   3.0

   1 review

   Dined on February 5, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   I liked the service but the steak was like a rubber. Waiters don't ask about the membership card. I had to tell them about it. The same situation is in the Rock Shop. They also don't give free gifts if you do the sum. I had to tell them, so they did.
   

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   Hard Rock Café - KrakówResponded on February 11, 2025

   Thank you for your feedback. We’re glad you appreciated the service, but we’re sorry to hear that the steak didn’t meet your expectations. We’ll also remind our team to proactively ask about membership cards and promotions to ensure a smoother experience for our guests. Your comments help us improve, and we truly appreciate them. We hope to welcome you back for a better experience next time!
   

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8. N

   Nancy

   London

   1 review

   1.0

   1 review

   Dined on February 3, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was slow and awful, the food was freezing cold. We were dumped on a table practically on the stair case. Never again would not recommend
   

   Hard Rock Café - KrakówResponded on February 11, 2025

   We're truly sorry to hear about your disappointing experience. Providing great service and quality food is our priority, and it’s unfortunate that we fell short during your visit. We appreciate your feedback and will address these concerns with our team to ensure improvements. If you'd be open to sharing more details, please reach out to us—we’d love the opportunity to make things right.
   

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9. B

   Bartek

   Poland

   1 review

   4.0

   1 review

   Dined on January 30, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Hard Rock Cafe is a good choice, staff is very kind and friendly, the atmosphere is nice, while food and drinks are exactly tasty as you would expect. Definitely will visit again.
   

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10. C

    Carly

    Poland

    1 review

    5.0

    1 review

    Dined on January 29, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Kinga was lovley serving us 29.01.2024 ! Great food and great atmosphere
    

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