Hard Rock Cafe - Milano

Review summary

1. D

   David

   Devon

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was shocking. The Leo Messi chicken burger was very over cooked and dry that I sent it back immediately. The chicken fajitas were also over cooked and dry with only 4 wraps per portion. The waiters almost ignored us and we had to go to the bar to ask for the bill. But the drinks were nice. I was in the Lisbon Hard Rock a month before, a far better experience on all fronts.
   

   Hard Rock Cafe - MilanoResponded 6 days ago

   Dear David, we sincerely apologize for the experience you had during your visit, this does not reflect the standard of service we aim to provide, and we will be addressing this issue with our team immediately to prevent it from happening in the future. Your feedback is invaluable to us, and we hope to have the opportunity to make it right in the future. Please do not hesitate to reach out to us directly if you decide to give us another chance.
   

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2. F

   Fiona

   Milan

   1 review

   2.0

   1 review

   Dined on November 23, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   We both ordered the chicken fajitas. The chicken was bland and unseasoned. It was cold (you’d expect sizzling hot) and the peppers and onions were raw. The presentation of the meal also left a lot to be desired. The guacamole was brown and frankly the sides did not look at all appetising. We also ordered a side of fries which came well before the fajitas and were cold. For over 100€ we were really expecting more.
   

   Hard Rock Cafe - MilanoResponded on November 25, 2024

   Dear Fiona, thank you for taking the time to share your feedback. We are very sorry to hear about your disappointing experience. Your comments are concerning and certainly not reflective of the standards we strive to maintain. We take all feedback seriously, thank you again for bringing this to our attention. We hope to have the chance to serve you better in the future. Best regards!
   

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3. N

   Nicole

   Berkshire

   3 reviews

   3.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Dined here over the weekend and wasn’t busy at all, staff were rather slow at coming over to serve us. Asked for my burger to be well done and had blood coming out the sides and was making my chips all soggy. Wasn’t a very good experience overall and gutted as been to Hard Rock Cafe before and been great.
   

   Hard Rock Cafe - MilanoResponded on November 19, 2024

   Dear Nicole, thank you for taking the time to share your feedback. We are very sorry to hear about your disappointing experience. Your comments are concerning and certainly not reflective of the standards we strive to maintain. We take all feedback seriously, thank you again for bringing this to our attention. We hope to have the chance to serve you better in the future. Best regards!
   

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4. P

   Pieraldo

   Milan

   1 review

   1.0

   1 review

   Dined on November 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Pessima gestione. Era previsto un concerto Live e par causa dello sciopero dei mezzi (così ci è stato detto) è stato annullato senza nessun tipo di preavviso. Pertanto, visto che il motivo di recarci all'hard rock cafè era quello del concerto tanto decantato sui social, abbiamo deciso di andare a cenare altrove!! Visto però che nella prenotazione sono richiesti la mail, il cellulare e quant'altro, considerato che siete niente po' po' di meno che "l'Hard Rock Cafè", prendete quantomeno in considerazione l'ipotesi di inviare una comunicazione dell'annullamento dell'evento.
   

   Hard Rock Cafe - MilanoResponded on November 9, 2024

   Ciao Pieraldo, grazie per aver condiviso la tua esperienza con Hard Rock Cafe Milan. Ci dispiace sinceramente per l’inconveniente e comprendiamo la delusione nel non poter assistere al concerto programmato. Il tuo feedback è importante, e stiamo lavorando per migliorare la comunicazione in situazioni impreviste come questa. Speriamo di poter presto accoglierti nuovamente per offrirti un'esperienza all’altezza delle aspettative. Grazie ancora e a presto presso Hard Rock Cafe Milan!
   

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5. S

   Suzanne

   New York City

   51 reviews

   5.0

   51 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited from the USA in November and enjoyed live music by an outstanding rockabilly band upstairs. Good food and value with excellent service and terrific tunes!
   

   Hard Rock Cafe - MilanoResponded on November 6, 2024

   Dear Suzanne, thank you for your review, we’re so glad to hear that you enjoyed your Hard Rock Cafe Milan experience! We look forward to welcoming you soon.
   

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6. L

   Luca

   Milan

   1 review

   4.0

   1 review

   Dined on November 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good food and pretty large portions but still overpriced!
   

   Hard Rock Cafe - MilanoResponded on November 4, 2024

   Good morning Luca, thank you for your review. The opinion of our visitors is very important to us and always pushes us to improve. We are very sorry that your visit to Hard Rock Cafe Milan did not meet your expectations. Regarding the prices we would like to point out that they are in line with all Hard Rock Cafe in the world. We hope to see you again soon.
   

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7. S

   Sandra

   Poland

   2 reviews

   3.0

   2 reviews

   Dined on October 31, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   The restaurant was not very full, we waited about 30min for someone to come take our order. Then we waited another 15 for the drinks (and for food which came quickly after the drinks).
   

   Hard Rock Cafe - MilanoResponded on November 4, 2024

   Dear Sandra, thank you for your review. We strive hard to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We can assure that your situation is an exception and far from our usual standard and this makes us all the more keen to make sure this doesn’t happen again. We look forward to welcoming you soon at our Cafe to deliver you a special Hard Rock experience.
   

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8. A

   Alexander

   Atlanta Metro

   2 reviews

   4.0

   2 reviews

   Dined on October 26, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We were very disappointed. Our first night in Milan, we (2 couples) wanted to catch the Hard Rock, but were really wanting som authentic Italian pasta. The on-line Hard Rock menu had a “local” menu in addition to the regular Hard Rock menu we’ve seen in other countries. The menu was very limited, but had some very interesting and delicious looking pasta dishes. On arriving and getting seated, after looking at the menu, I asked to see the “local menu” that I/we saw online? I was told the local menu was discontinued back in April, and that it was no longer offered. It was a somewhat matter-of-fact notification, we were so disappointed. What is so broken within the Hard Rock organization that the website for a particular location still shows menu offerings that were taken off the menu six months ago? We did stay and ordered off the menu. Excellent as it always is. But we came for the authentic fare shown on the local menu and we were so looking forward to it and /tasting and seeing how the Hard Rock kitchen/Chef put their twist/interpretation on several Italian dishes. I did appreciate receiving a 10% discount in the hard rock store, as well as the 10% discount I received on our dinner that we received from my wearing my Hard Rock t-shirt shirt I purchased when we were in Poland last year.
   

   Hard Rock Cafe - MilanoResponded on November 4, 2024

   Dear Alexander, We sincerely apologize for the experience you had during your visit, this does not reflect the standard of service we aim to provide, and we will be addressing this issue with our team immediately to prevent it from happening in the future. Your feedback is invaluable to us, and we hope to have the opportunity to make it right in the future. Please do not hesitate to reach out to us directly if you decide to give us another chance
   

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9. D

   David

   Rome

   1 review

   5.0

   1 review

   Dined on October 25, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Atmosfera molto piacevole e cibo buono tipico della catena Hard Rock Cafè. Nuova selezione nel menù disponibile. Servizio ai tavoli eccellente
   

   Hard Rock Cafe - MilanoResponded on October 26, 2024

   Dear David, Thank you so much for the 5 stars! We are delighted that you had a positive experience. We hope to see you again soon at Hard Rock Cafe Milan. You Rock!
   

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10. O

    Olga

    Milan

    1 review

    3.0

    1 review

    Dined on October 16, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    Poor quality of food. The burger nor the pasta , did not meet our expectations. Nice wine and bread. Nice and polite service
    

    Hard Rock Cafe - MilanoResponded on October 17, 2024

    Dear Olga, thank you for your review. We are sorry that we didn’t fully meet your expectation. We look forward to welcoming you soon and provide you with a true Hard Rock experience.
    

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