Havana Central Roosevelt Field Mall

Review summary

1. E

   Eileen

   VIP

   New York City

   41 reviews

   3.0

   41 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Food was good. Waitress seemed like she was having a bad day (Maria). Constantly, seemed annoyed.
   

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2. E

   Edith

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 3

   Had birthday celebration with $60 prix fixe menu. Appetizers & service were great. Entrees awful. Chicken tough, beef stringy… portions small . Would not do prix fixe again.
   

   Havana Central Roosevelt Field MallResponded 1 day ago

   Thanks for visiting us, Edith. We're glad to hear that you enjoyed our appetizers and service on your birthday celebration. However, we're sorry to hear that the entrees did not meet your expectations.We hope you'll consider dining with us again, and we'll do our best to make it a better experience next time.
   

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3. P

   Pascale

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a lovely birthday celebration at Havana Central 🥳 The food, service, and ambiance were amazing! We received a warm welcome upon our arrival. We enjoyed our delicious food and drinks while listening to the live music. My family and I were very pleased and will definitely be back!
   

   Havana Central Roosevelt Field MallResponded 1 day ago

   Thanks for visiting us, Pascale! We're thrilled to hear that you had a lovely birthday celebration at Havana Central. It's fantastic to know that you enjoyed our food, service, and ambiance. We always strive to provide a warm welcome to our guests and we're glad to hear that your experience reflected that. We look forward to welcoming you and your family back soon!
   

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4. d

   doreen

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the ribs! Music was great Espresso martini was superb!
   

   Havana Central Roosevelt Field MallResponded 1 day ago

   Doreen, thank you so much for your wonderful review! We're thrilled to hear that you loved our ribs and found our music to your liking. We're also glad to know that our Espresso martini hit the mark for you. Your kind words mean a lot to us and we look forward to welcoming you back to Havana Central soon.
   

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5. J

   John

   New York City

   11 reviews

   4.0

   11 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We went for my wife’s birthday. Everything was very good. Sat at the bar for some sangria’s and our table was ready early. Food was good and service was great.
   

   Havana Central Roosevelt Field MallResponded 1 day ago

   John, thank you for choosing Havana Central for your wife's birthday celebration! We're delighted to hear that you enjoyed your time with us and that our food and service met your expectations. We strive to make every occasion special for our guests. We're grateful for your kind words and look forward to serving you again soon.
   

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6. L

   Lashawn

   VIP

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made last minute reservations and were accommodated. Walter was our waiter and he was wonderful. Top notch service.
   

   Havana Central Roosevelt Field MallResponded on February 17, 2025

   Thanks for the feedback, Lashawn! We're thrilled to hear that you and your party were able to make last-minute reservations and that you were greeted with top-notch service. We always aim to deliver a great experience for our guests and it's wonderful to know we hit the mark with you. We look forward to welcoming you back soon for another delightful experience!
   

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7. M

   Marcus

   Unspecified

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   We drove over an hour to visit this restaurant. While the waitress was nice the staff never brought out one of our appetizers and an item was missing from one of our meals. Also we asked for a medium steak and got it very very well done. The rest of the meals were just okay. I also requested during booking reservation that the staff sing happy birthday to my wife which they never did. Needless to say I don’t think I would return here.
   

   Havana Central Roosevelt Field MallResponded on February 17, 2025

   Thanks for visiting us, Marcus. We apologize for the oversight with your appetizers and your steak's preparation. Your feedback is valuable and will be used to improve our service. We hope you reconsider and give us another chance to make your experience better.
   

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8. M

   Mayra

   New York City

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   I made a reservation weeks in advance for February 14th dinner. My party arrived on time for the reservation. I checked us in and was told there is a wait time. A customer overheard and asked “even for a reservation?” The front desk greeter stated “yes”. If there is still a wait time, then why even take reservations? The lovely greeter then stated “I’m sorry. The restaurant overbooked.” I told her to cancel my reservation and left to another restaurant. I will visit this restaurant again because I do love the food and ambience but Havana Central should be more mindful/considerate of their customers.
   

   Havana Central Roosevelt Field MallResponded 6 days ago

   Mayra we are so sorry to hear about the incident on Valentine's Day. Disheartens us to know we weren't able to serve you that night but we are glad to hear you may come back another time for a bite. We truly apologize for the inconvenience this caused you. Sending you a private note now as well.
   

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9. R

   Ronald

   New York City

   1 review

   1.0

   1 review

   Dined on February 14, 2025

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 4

   Went for Valentines dinner and didn’t expect that the restaurant was only serving pre-determined and limited menu that day. I didn’t know about it until the waiter came to us after we were seated at our table. Not informed about it when we made the reservation. The service was super slow I have to call the waiter a few times to follow up on our orders. The prices were jacked up by about 16% and the waiter added 20% tip on my bill without asking me. The food was okay.. but the overall dining experience at Havana central was lousy.
   

   Havana Central Roosevelt Field MallResponded on February 17, 2025

   Thanks for visiting us, Ronald. We assure you that we aim for the highest standards of service and it seems we fell short during your visit. We'll certainly address these issues with our team to ensure a better experience for you and all our guests in the future. We appreciate your feedback and hope to have the chance to serve you better in the future!
   

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10. N

    Nilsa

    VIP

    New York City

    17 reviews

    4.0

    17 reviews

    Dined on February 14, 2025

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 5

    The prix fix menu does not provide traditional Cuban food and is way too expensive for what is offered and not as tasty. We arrived during happy hour and the price advertised at the table was not valid nor was it honored by the server when pointed out. The information at the table publicizing the happy hour should be removed and updated. I believe the server should have honored the incorrect printed information. In addition when I requested a stronger drink, the server recommended a separate shot if tequila and forgot to mention that it was at a cost. As a frequent customer I believe I should be reimbursed for the difference paid for the drinks based on what was advertised and for the tequila shot.
    

    Havana Central Roosevelt Field MallResponded on February 17, 2025

    Thanks for visiting us, Nilsa. We strive to provide a unique and flavorful dining experience, and we're sorry to hear that we fell short during your visit. We'll certainly take your suggestions into consideration to improve our services. We hope to have the opportunity to serve you again in the future!
    

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