Helix Bar & Dining

Review summary

1. B

   Be

   Canberra1 review

   1.0

   Dined on January 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Very disappointing hotel for food. Poor service. No one greeted us to offer a table. We had to approach the bar. Was informed to pick off the menu and order at the bar and sit anywhere. Very limited weekend menu, which was different to the weekday menu. Simply felt as though they didn’t want anyone there. We decided to leave and eat elsewhere.
   

   Is this helpful?

2. g

   greg

   Canberra1 review

   4.0

   Dined on December 25, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Xmas meal was great only think was for the price the prawns should have been peeled and cleaned as not all people are able to do it themselves and no finger bowel to was your hands after cleaning them yourself
   

   Is this helpful?

3. C

   Christine

   Canberra1 review

   5.0

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The overall experience in dining at Helix Bar and Dining was absolutely fabulous.
   

   Is this helpful?

4. W

   Wendy

   Canberra1 review

   3.0

   Dined on September 13, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   My husband decided in the Caesar salad and was very surprised to find it to be one of the best Caesar salads he has ever had! I ordered the Beefcheeks . To say that the meal was sensational is an understatement! I was a little underwhelmed with my dessert of Pear and Rhubarb crumble, but my husband had the Cheesecake which was delicious! We have already recommended Vibe restaurant as great place for a superb meal.
   

   Helix Bar & DiningResponded on September 18, 2024

   Dear Wendy, Thank you so much for providing your feedback, so pleased to see that you enjoyed the Caesar salad. I am sorry to see that your dessert did not meet your expectations, but I am glad that you enjoyed the meal overall. We cant wait to welcome you back again. Kind regards, Tristan Carey Relief Executive Assistant Manager
   

   Is this helpful?

5. OT

   OpenTable Diner

   Canberra1 review

   5.0

   Dined on July 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service all round was amazing! Friendly and efficient staff always with a smile! Was thrilled to receive a free dessert for my birthday! All in all excellent service, excellent food! Jen was very sweet!
   

   • 

   Helix Bar & DiningResponded on August 6, 2024

   Hello Thank you for taking the time to provide us with a feedback of your most recent visit. We are delighted that you had an enjoyable experience at the r restaurant with us. I will ensure to pass on your kind feedback to our Vibe Team especially Jen, she is one of our new team member and we love her already! she will be ecstatic to hear about your comments. We are grateful for you choosing our amazing hotel and we hope to see you again in the near future. Have a wonderful day Kres Kusumawijaya Assistant Hotel Manager Vibe Hotel Canberra
   

   Is this helpful?

6. OT

   OpenTable Diner

   Sydney1 review

   5.0

   Dined on July 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   lovely food and genuine staff. a pleasure to use this hotel facility.
   

   Is this helpful?

7. OT

   OpenTable Diner

   Canberra1 review

   5.0

   Dined on June 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Caitlyn looked after our family of 4 in a professional capacity. She was fun and friendly to meet. The cuisine was extraordinary and the desserts were a knock out. Cocktails 🍸 were amazing. Ambience 💯.
   

   Is this helpful?

8. EC

   EvanC

   New South Wales4 reviews

   5.0

   Dined on February 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent and the meals were fresh and delicious.
   

   Is this helpful?

9. SB

   SaraB

   Canberra1 review

   1.0

   Dined on January 4, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Your site allowed me to book a reservation at Helix after the kitchen had already closed, we had just come to the motel after a busy day at an event. Luckily one of your employees was completely understanding and offered complimentary drinks but that was all. massive inconvenience for people that travelled 12 hours down here and do not know the area well.
   

   Is this helpful?

10. SF

    SteveF

    Melbourne1 review

    1.0

    Dined on January 4, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 4

    The online menu was much better than what was actually the case when we were given a printed menu. There were only a few options to pick from compared to what was online. Service was very bad, our meal was given to another table as they ordered the same thing but were seated long after us.
    

    Is this helpful?