Hello Betty - Bethesda

Review summary

1. J

   Joanne

   VIP

   Baltimore

   17 reviews

   1.0

   17 reviews

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Management needs to seriously address issues. We dined with only 6 filled tables-service was slow, food was cold and priced way too high (compared to neighborhood). Crabcake was not commensurate w price. Salad was priced as a full salad but was a $22 appetizer w way too much dressing. Kids pasta Alfredo was weird tasting. All food was COLD! The kitchen seems to be the main problem as it’s a cute space. Management should have seen one waitress struggling to get food out to six tables. We waited over 30 mins for food in an empty restaurant.
   

   Hello Betty - BethesdaResponded 2 days ago

   Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your visit. It’s clear we fell short in several areas, including service speed, food quality, and overall value, and we deeply regret not meeting your expectations. Your feedback about the crabcake, salad, kids’ pasta, and the temperature of the food has been noted, and we will be addressing these concerns with our kitchen team immediately. Additionally, we will review staffing and service processes to ensure no one on our team is overwhelmed and that every guest receives prompt and attentive service, regardless of how busy we are. Thank you for giving us the chance to learn and grow. We hope to welcome you back for a better experience in the future.
   

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2. C

   Christine

   VIP

   Washington DC

   11 reviews

   5.0

   11 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great service. Loved the decor and atmosphere. Was kind of surprised how empty it was inside. More people should go! It was very good.
   

   Hello Betty - BethesdaResponded on November 16, 2024

   Thank you for choosing to dine with us! We are so happy your time here was as enjoyable as it was for us to host you. If you have a moment, we would greatly appreciate it if you could share your experience with others on TripAdvisor & Yelp. Your feedback helps us continue to offer the best possible service. We look forward to welcoming you back in the future! Warm regards, Ashish Malothra
   

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3. H

   Heather

   Washington DC

   16 reviews

   1.0

   16 reviews

   Dined on October 19, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Waiter never checked on our order or to see if we needed anything. Food was disappointing-not flavorful and took too long. Manager was nice and acknowledged the service issues but it just wasn’t a good experience. Cute place, nice ambiance and lovely outdoor seating but I can’t recommend the food.
   

   Hello Betty - BethesdaResponded on November 5, 2024

   Ms. Heather We're really sorry to hear about your experience at Hello Betty - Bethesda. It's disappointing to hear that our food and service didn't meet your expectations. We always aim to provide a delightful experience, and we regret that we missed the mark this time. We appreciate your feedback as it helps us to understand where we can improve. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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4. E

   Elizabeth

   Alabama

   1 review

   3.0

   1 review

   Dined on October 5, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food was good and the outdoor area was great. But it took a very long time for us to be greeted at the table. And then our food came out very late and intermittently. The order was wrong. I was served my dinner after everyone had finished eating. I will say the waiter was extremely apologetic and comped us for the wrong dish and gave us a discount. Essentially saying the kitchen was overwhelmed. So overall, it was an OK experience because they were very nice about it. Quality of the food was very good.I would try again.
   

   Hello Betty - BethesdaResponded on November 18, 2024

   Thank you for sharing your feedback. I'm glad to hear that you enjoyed the quality of the food and the outdoor area! We sincerely apologize for the delays and issues with your order. We understand how frustrating it can be when things don't go as planned, but we truly appreciate your understanding and patience. It's great to know that our team was able to make things right by offering compensation and a discount. We take your comments seriously and will work on improving our service to ensure that this doesn’t happen in the future. We’d love the opportunity to welcome you back and provide you with a better experience next time. Thank you for your understanding, and we hope to see you again soon!
   

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5. A

   Andreana

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined on September 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Ambience and service were great. The Broiled Oysters Imperial was the star of the show! BUT… our entrees— Fish and Chips, and Steamer Pot—lacked seasoning. The Steamer Pot especially was literally just boiled seafood and didn’t taste like anything.
   

   Hello Betty - BethesdaResponded on November 5, 2024

   Thanks for the review. We're glad to hear that you enjoyed our ambience, service, and the Broiled Oysters Imperial. We regret to hear that our Fish and Chips and Steamer Pot didn't meet your expectations in terms of seasoning. We appreciate your feedback and will certainly look into this. We hope to impress you with our entrees in the future.
   

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6. L

   Lien

   Washington DC

   7 reviews

   2.0

   7 reviews

   Dined on September 22, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Sat on the roof with no one else, which was nice, but we were pretty ignored. Food was okay.
   

   Hello Betty - BethesdaResponded on November 5, 2024

   We sincerely apologize for everything Next time you are around please let us know we care for our customers and would like them to be satisfied with our Food & Services. Ashish
   

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7. M

   Michelle

   VIP

   Philadelphia

   14 reviews

   5.0

   14 reviews

   Dined on September 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful views, ample seating, attentive staff! The food was outstanding!!!
   

   Hello Betty - BethesdaResponded on November 22, 2024

   "Thank you for your fantastic review! We're so glad you enjoyed the beautiful views, comfortable seating, and attentive service. It’s wonderful to hear that the food left such a great impression. We look forward to welcoming you back soon!"
   

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8. T

   Todd

   VIP

   Washington DC

   2 reviews

   1.0

   2 reviews

   Dined on September 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Showed up and sat at the table in the bar area and waited 30 minutes to get a menu and waters. Nobody ever waited on us. We left and went elsewhere.
   

   Hello Betty - BethesdaResponded on November 5, 2024

   Hey Todd, we're really sorry to hear about your recent experience at Hello Betty - Bethesda. We understand how frustrating it can be to wait for service, especially when you're looking forward to a meal out. We're sorry for the inconvenience you experienced and we're taking your feedback seriously. We're working on improving our service speed and will ensure this doesn't happen again. We hope you'll give us another chance to serve you better. Thank you for your feedback. Best, The Management Team
   

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9. r

   rachna

   Washington DC

   3 reviews

   4.0

   3 reviews

   Dined on September 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ambience, food and service was great! The only thing is that they messed up my friend’s order and they added someone else’s food on our tab, and had to reimburse us for it! This has happened both times I have been to this place!
   

   Hello Betty - BethesdaResponded on November 18, 2024

   Thank you for your feedback! We’re glad to hear that you enjoyed the ambiance, food, and service. However, we sincerely apologize for the mix-up with your friend’s order and the billing error. This is certainly not the experience we want to provide, and we’re taking your comments seriously to improve our accuracy moving forward. We truly appreciate your understanding and hope you’ll give us another chance to provide a flawless experience next time. Thank you for bringing this to our attention!
   

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10. P

    Phillip

    VIP

    Washington DC

    1 review

    1.0

    1 review

    Dined on September 8, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    We arrived at the front desk of Hello Betty on the 3rd floor of Canopy with a reservation for brunch, waited, were never greeted by anyone, so we left. Very disappointing.
    

    Hello Betty - BethesdaResponded on November 18, 2024

    Thank you for sharing your experience, and we sincerely apologize for the lack of greeting and the disappointment you encountered. This is not the level of service we aim to provide, and we understand how frustrating it must have been to wait without being acknowledged. We’ll address this issue with our team to ensure better communication and hospitality for all guests moving forward. We truly hope you’ll consider giving us another chance in the future, and we’d love the opportunity to provide a much better experience.
    

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