High Rail

Review summary

1. B

   Brandon

   VIP

   Raleigh

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   The restaurant's ambiance is captivating, evoking the charm and mystery of a classic New York speakeasy. The shrimp tacos stood out, with generously sized shrimp that exceeded expectations. While the service from our waiter left something to be desired, Steven went above and beyond to ensure the experience remained delightful. A memorable spot worth revisiting!
   

   High RailResponded 1 day ago

   Dear Brandon, We love hearing patrons say that they would join us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. Please find a reason to visit again soon. Best, Jeremy Powers Food & Beverage Manager
   

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2. T

   Taylor

   Columbus

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great! The food is soooo good the onion rings the fried the PASTA ! The drinks were superb too! Definitely coming back again!
   

   High RailResponded 7 days ago

   Dear Taylor, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Jeremy Powers Food & Beverage Manager
   

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3. D

   Daryl

   Raleigh

   3 reviews

   5.0

   3 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great views, food and drinks were great!! I will definitely return to try more food and drink options.
   

   High RailResponded 7 days ago

   Dear Daryl, Thank you for the kind review! It is so nice to hear that you loved your time with us. I am so happy that our food, drinks, and views combined for an incredible experience. Your feedback means the world to us. Come back and see us again soon! Best, Jeremy Powers Food & Beverage Manager
   

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4. V

   Valerie

   Raleigh

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and drinks were great. We had the tuna, shrimp and zucchini all were excellent. Nice ambiance, cozy seating and great view. Perfect date night spot.
   

   High RailResponded on December 8, 2024

   Dear Valerie, That is what we love to hear! I'm thrilled that you were pleased with our food, drinks, and views. We strive to provide an incredible overall experience, and it is marvelous that you feel like we succeeded. Thank you for your business and encouraging words. It was our pleasure to host you, and we would love to serve you again soon! Best, Jeremy Powers Food & Beverage Manager
   

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5. R

   Ronte

   VIP

   Charlotte

   5 reviews

   3.0

   5 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   The ambiance is nice. The drinks were good. There was some sort of error ordering where out food didn't get order and we waited for over 30 minutes. We finally did get our food comped, but it would have been nice not to have it done right the forst time.
   

   High RailResponded on December 1, 2024

   Dear Ronte, Thank you for choosing to dine with us. We are happy to hear that you were pleased with our drinks and ambiance. I apologize for the timing issues with your meals. We totally understand your frustration on that matter. I am glad to hear that we were able to resolve this lapse. We would love to host you again soon for a top-notch meal! Sincerely, Jeremy Powers Food & Beverage Manager
   

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6. J

   Jeff

   VIP

   Raleigh

   4 reviews

   1.0

   4 reviews

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very disappointed - we booked at table weeks in advance for sunset with guests in town. We were sat at a table adjacent to the bar without any view. We asked for a table closer to the view and were told those were reserved though we had a reservation. With so many other better venues I doubt we will try again.
   

   High RailResponded on November 30, 2024

   Dear Jeff, Thank you so much for your feedback. I am greatly sorry for the disappointment caused by your table location. We strive to impress our patrons, so I apologize for this mistake on our end. We would love another opportunity to host you for a pleasant dining experience. Sincerely, Jeremy Powers Food & Beverage Manager
   

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7. T

   Teia

   Raleigh

   1 review

   4.0

   1 review

   Dined on November 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   You can tell the restaurant is new and they have some small things to work on. However the manager was awesome and professional. Food was great and drinks were good and different. I will return soon.
   

   High RailResponded on November 24, 2024

   Dear Teia, Thank you for the kind words! We appreciate your patience in reviewing our new establishment! It is nice to hear that you were pleased with our food, drinks, and service. Your intention to return means a ton to us, and we can't wait to see you again soon! Best, Jeremy Powers Food & Beverage Manager
   

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8. A

   Ariadne

   VIP

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing, the ambiance was fabulous, and the service was great!
   

   High RailResponded on November 24, 2024

   Dear Ariadne, Wow, this is exactly what we strive for. We love knowing that our food, service, and ambiance already have you planning your next visit. We enjoyed serving you and look forward to your return. Thank you for choosing us. Best, Jeremy Powers Food & Beverage Manager
   

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9. W

   Will

   VIP

   Greater Boston

   10 reviews

   5.0

   10 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined here with friends from out of town. The drinks were well curated, the food was delicious, and the service was great. Add the phenomenal view and this pace is a winner!
   

   High RailResponded on November 24, 2024

   Dear Will, Yum! Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience, and we're eager to provide you with excellent service and food again the next time you visit. Thank you so much for visiting us and providing feedback on your experience at High Rail! Best, Jeremy Powers Food & Beverage Manager
   

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10. S

    Sarah

    Raleigh

    25 reviews

    5.0

    25 reviews

    Dined on November 21, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Very pretty setting, overlooking the lights of downtown Raleigh. And the bar ambience is great, very lively. My Airmail cocktail was first-rate , I’ll go back again for that. The light menu was good, they need to get their hot food to stay hot, but altogether a good place, fun to be in.
    

    High RailResponded on November 24, 2024

    Dear Sarah, What a tremendous review! Thank you so much for your compliments. I am so happy you enjoyed our food. Your feedback means a ton to us and will be shared with our team! We eagerly await your next visit to High Rail! Best, Jeremy Powers Food & Beverage Manager
    

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