Highland House

Review summary

1. M

   Maryellen

   New York City

   24 reviews

   3.0

   24 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   I made a reservation and when we arrived the hostess was happy as she Tuesday is their busy day! We were given a tiny table when many larger tables nearby were open and even asked if we might have a better position - the hostess said they were fully booked & This was our only option - other people came in behind us as couples and were given larger tables with only 2 people so we felt a little insulted. It took over an hour to get service and finally a manager came over to apologize & treat us to drinks & dessert as well. He was very apologetic which is a plus in today’s world - it made us try to remain patient - the restaurant has potential but has some work to do to get some kinks ironed out. Food was good and prices are I keeping w/a golf club restaurant.
   

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2. J

   Joann

   VIP

   Hawaii

   27 reviews

   4.0

   27 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Lovely place but food needs to be more consistent when many people,
   

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3. T

   Tonya

   Tampa

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent and the atmosphere is great! French dip was Devine . Smash burger was great and filling . Double pork chop was excellent. Can’t wait to go back . Also the spicy Gilmore cocktail was delicious!
   

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4. S

   Shari

   VIP

   New York City

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Menu and food were excellent, exceeded my expectations. Lovely dining experience on patio overlooking the golf course.
   

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5. L

   LeRoy

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, good food, great service and great happy hour.
   

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6. A

   Anita

   Western NC

   5 reviews

   4.0

   5 reviews

   Dined on December 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Great food, but understaffed. Nice decor, friendly employees, especially the manager who was able to sell us a gift card after our server said there were none available. My guess is that she was so busy, she couldn’t take the time to figure it out. She forgot our lemons and leftover box, but was knowledgeable and helpful with the menu. We’ll try again in a few weeks to see if staffing issues get resolved. Salmon and Pork Chop dinners were delicious.
   

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7. M

   Michelle

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was amazing ..the pork chop and salmon was incredible
   

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8. M

   Michele

   Tampa

   1 review

   4.0

   1 review

   Dined on December 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The burger was very good. Juicy and delicious. The French dip was also a good sandwich. We did not order the salmon dinner but many of the people around us did and it looked fantastic. Everyone was enjoying it. I would try that next time.
   

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9. M

   Mike

   VIP

   Tampa

   34 reviews

   3.0

   34 reviews

   Dined on November 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Excellent service, but the chicken in the sandwich was tough. Fish and Chips were good as well as the chicken wings appetizer. Restaurant Manager explained that they are working out the bumps during the soft opening. We wish them success and will return.
   

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10. T

    Tom

    Greater Boston

    10 reviews

    3.0

    10 reviews

    Dined on November 27, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    While we enjoyed the food, the level of service was sub-par. The drinks (wine and a soft) took about 30 minutes to arrive after having stopped at other tables along the way for server to chat with other guests. Water wasn’t brought, although requested, nor was straw for soft until third request. Appetizers arrived 15-20 minutes later by another staff member so our dinner order wasn’t taken. Server showed up maybe 20 minutes later after apps were done to take dinner order. Server checked in once right after mains arrived but never saw her after until she just brought the check. Seems it was end of her shift. We were seated outside and quickly became the only table out there but servers should know their tables and attend to all of them. We understand the restaurant is newly opened and lots of talk about working out the kinks but basic levels of service should not be a kink if staff had any previous experience. This appeared to be a case of too casual of an attitude toward the job.
    

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