Hop Social Grill

Review summary

1. C

   Caroline

   Phoenix

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I was greeted at the door and the service was friendly, however the receptionist said I didn’t have a reservation which was very odd. The ambiance and location was nice but the food was OK. Overall good service.
   

   Is this helpful?

2. C

   Cliff

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Patio noise from chair shuffling was the only downer.
   

   Is this helpful?

3. c

   chuck

   VIP

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Worst service ever. Manager apologized and comped a dessert but we will not be going back.
   

   Is this helpful?

4. B

   Brian

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love the Happy Hour here, the best fish tacos and over 50 beers on tap. It’s our usual Friday spot.
   

   Is this helpful?

5. J

   Jennifer

   VIP

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was good; however, it was so loud we couldn’t hear our server without leaning in to listen. The hostess was unfriendly when we checked in for our reservation.
   

   Is this helpful?

6. K

   Kelli

   Phoenix

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Overall good. Food was good. Service was ok. Very loud though.
   

   Is this helpful?

7. E

   Ernestine

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time at Hop Grill! We had nothing to compare it to and we were pleasantly surprised. My fiance is a very finicky eater. He ordered the Orange Chicken and loved it. I ordered the Brussel Sprouts appetizer and the Southwest Salmon salad as my entree. The appetizer was amazing and so was the salad. We would definitely go back!! Carmen was our server and she was great also!!
   

   Is this helpful?

8. J

   John

   Phoenix

   23 reviews

   4.0

   23 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food and drinks were great , server was sweet and good at her job! Only minor complaint was kitchen was working on silverware prep out in front of house , was pretty loud
   

   Is this helpful?

9. C

   Carol

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined on February 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We met friends from out of town and loved the menu variety, ambiance, good food, and great service. The happy hour menu also had some great food items to choose from!
   

   Is this helpful?

10. d

    danny

    New York City

    13 reviews

    1.0

    13 reviews

    Dined on February 2, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We were frequent diners here of at least 4 or more guests each time we dined. The service and food were always great but that all changed. A party of 6 of us went last night ... There was NO Pinot Noir available....NONE. so we had to make another choice...this was a sign of things to come. Regular favorites of ours were removed from the menu. Ok they are making a few changes... So we tried the chicken nachos... Not only did they come out cold but there were maybe two little pieces of chicken on the plate. Ok...new chef....we thought we would remain open minded. It was then that we looked around and realized that there were no people clearing the tables that left. They made the wait staff clean the tables. So tables sat with dishes piled up on them for a really long time before they were cleared.... Another red flag. Then we waited for an extremely long time to receive our food... Other large parties that came in after us were receiving their food before us...the food finally arrived...well only a few of us received our food. Several minutes had passed before the remaining two diners received their plates. The food was mediocre at best. Stale rolls for the chicken sandwich and a piece of salmon so thin we thought it was trout. The general manager was nowhere to be found on a Saturday night... I thought that was one of the busiest nights? Why would the general manager not be around? The assistant came over to the table and we expressed our displeasure and they removed two of the items from our check. Needless to say we will never be back. It's really a shame. One of our favorite go-to places that had an amazing staff and always had consistently good food and in a very short period of time has turned into the absolute worst. Had it not been for our waiter we probably would have walked out. Such a shame.
    

    Is this helpful?