HopCat - Ann Arbor

Review summary

1. m

   michele

   VIP

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Been here before but tonight was awful. Restaurant wasn’t busy. Took almost an hour to get food. Burgers were cold and meat was almost raw. Manager did take them off the bill and offered to make more, but who has like 3 hours for dinner! Will stick to going to Livonia location.
   

   HopCat - Ann ArborResponded 6 days ago

   Dear Michele, thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? I would love the chance to follow up with you personally so we can make it right. Call the store to speak to a manager at 734-436-2875. Thank you in advance and I look forward to hearing from you soon!-Devin
   

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2. a

   andrea

   VIP

   Detroit

   18 reviews

   3.0

   18 reviews

   Dined on December 21, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Burger patties were weird texture, tough meat. Margarita was mainly lime juice.
   

   HopCat - Ann ArborResponded 7 days ago

   Dear Andrea, thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? Such as the date/time of your visit and the name of your server. I would love the chance to follow up with you personally so we can make it right. I can be reached directly at scarter@hopcatDOTcom. Thank you in advance and I look forward to hearing from you soon! -Sara
   

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3. D

   Daphne

   Detroit

   1 review

   4.0

   1 review

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good place to hang out with friends, had the loaded fries, which were really good.
   

   HopCat - Ann ArborResponded on December 16, 2024

   Dear Daphne, thank you for telling us about your recent experience at HopCat - Ann Arbor. If there's anything we can do to make it 5 stars please let us know at scarter@hopcatDOTcom. We look forward to hearing from you! -Sara
   

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4. C

   Carlos

   Detroit

   1 review

   2.0

   1 review

   Dined on December 6, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   While my party knew HopCat had an extended wait time, we ended up waiting a total of 85 minutes for our food. Not only was our food relatively average for HopCat standards, but also cold. For one of our party members, their lemon slice included with their fish was about as warm as the fish itself; my chicken had waited so long it was dry by the time I had it. Our service, in contrast, was acceptable, with little to comment on. Overall a very disappointing experience for a large party when we've had good small-table experiences before.
   

   HopCat - Ann ArborResponded on December 7, 2024

   Dear Carlos, thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? Such as time of you visit, server's name?. I would love the chance to follow up with you personally so we can make it right. I can be reached by phone by call the store to speak to a manager at 734-436-2875. Thank you in advance and I look forward to hearing from you soon!-Devin
   

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5. R

   Ronald

   VIP

   Orlando

   25 reviews

   3.0

   25 reviews

   Dined on November 20, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Very slow service, bar and kitchen. Manager jumped in to serve our table! She was awesome! But almost missed our 7:00 show at the Michigan Theater because despite ordering at 5:50 the food did not arrive at our table until 6:45. This is a great local bar and restaurant IF you are not in a hurry. 55 minutes to get food is unacceptable.
   

   HopCat - Ann ArborResponded on November 22, 2024

   Dear Ronald, thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? Such as (insert missing details). I would love the chance to follow up with you personally so we can make it right. I can be reached directly at (insert email) or call the store to speak to a manager at 734-436-2875. Thank you in advance and I look forward to hearing from you soon!-Devin
   

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6. L

   LaWanda

   VIP

   Detroit

   32 reviews

   1.0

   32 reviews

   Dined on November 3, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Not the best experience at all. It took more than an hour to get our food. We watched other people get their food rouse who came after we did. We were advised they were wait a grilled cheese sandwich and a chicken bowl. Once I get the chicken bowl , it was cold along with the soup. The manager Devin did discount our food, but the experience wasn’t the best.
   

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7. K

   Kurt

   Detroit

   1 review

   1.0

   1 review

   Dined on October 23, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Service was terrible, almost nonexistent. Didn’t get anyone to come to our table for the first 20 minutes. Our drinks came late. Food came late. The drinks we ordered the second time came extra late. It took us two hours to have dinner. We were trying to catch a show. Do not recommend. 
   

   HopCat - Ann ArborResponded on October 24, 2024

   Dear Kurt, thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? Such as the date and time of your visit and the name of your server. I would love the chance to follow up with you personally so we can make it right. I can be reached directly at scarter@hopcat. Thank you in advance and I look forward to hearing from you soon!
   

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8. J

   Joe

   Detroit

   4 reviews

   1.0

   4 reviews

   Dined on October 15, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We were seated at our table at 6pm. We ordered right away since we had 7:30 show tickets. Our food never came till 7:10. Our waitress kept saying it would be out soon. Needless to say, we gulped down a few bits then had to leave. Very poor experience.
   

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9. R

   Ronald

   VIP

   New York City

   59 reviews

   4.0

   59 reviews

   Dined on September 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Had dinner here on a Friday night of a football weekend, so place was packed. Party of 3 - we all had burgers, fries and a side. Really good food and service was quick, even with the large crowd. Will definitely come back - good spot in Ann Arbor.
   

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10. J

    Jeff

    VIP

    Detroit

    74 reviews

    4.0

    74 reviews

    Dined on September 2, 2024

    1. Overall 4
    2. Food 4
    3. Service 1
    4. Ambience 4

    Watch out! Understaffed. Not our servers fault but it took 20 minutes to get a draft, a can, and a cocktail from the time we ordered. Rest of experience was good.
    

    HopCat - Ann ArborResponded on September 3, 2024

    Dear Jeff , thank you for telling us about your recent experience at HopCat - Ann Arbor. We look forward to hearing from you!-Devin
    

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