HopCat - Royal Oak

Review summary

1. J

   Jane

   Detroit1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for a Valentine's brunch and had a great time. The strawberry basil margarita pitchers are amazing and the new brunch menu slaps! Our waiter Sam was attentive and very kind. We will be back!
   

   HopCat - Royal OakResponded on February 17, 2025

   Thank you so much for the review and 5 stars, Jane. We are so glad to hear that you were able to join us on a special day and also try our new brunch offerings! We will be sure to high five Sammy for you next time he is in! We cannot wait to see you again soon.
   

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2. L

   Lauren

   Detroit1 review

   2.0

   Dined on February 9, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service was awful. Rarely saw the Waitress, had to ask for from the hostess and still took 10 minutes. We were there 2 hours
   

   HopCat - Royal OakResponded on February 10, 2025

   Lauren, Thank you so much for taking the time to let us know about your experience, we appreciate all feedback and I can't tell you how much it disappointed me to read this! We would love to speak more with you about your experience, and can be reached at (248)744.2544. Just ask for a Manager. Sincerely, Emmeline Jurek, Assistant General Manager
   

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3. E

   Elijah

   Unspecified1 review

   5.0

   Dined on February 8, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food was pretty good they strawberry lemonade weak asf tho but would def try again
   

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   HopCat - Royal OakResponded on February 10, 2025

   Hello Elijah! I'm glad you had an awesome time (despite the Lemonade)! Thank you so much for taking the time to leave a review, and I really do appreciate your feedback across the all areas, especially our food and beverage. Hope to have you again soon! Sincerely, Emmeline Jurek, Assistant General Manager
   

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4. M

   Michele

   Detroit1 review

   4.0

   Dined on February 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good service & food. We will definitely be going back.
   

   HopCat - Royal OakResponded on February 3, 2025

   Thank you so much for the review, Michele! So glad to hear that you enjoyed your time with us and that you will be back soon. Please let us know if there was anything specific worth noting about your experience and how we can earn 5 stars next time around, Cheers!
   

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5. M

   Mary VIP

   Detroit8 reviews

   5.0

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed the wings and cheese curds as appetizers. Great service from Marielle
   

   HopCat - Royal OakResponded on February 2, 2025

   Thank you for the 5-Star Review, Mary! We are so happy to hear that Mariel took good care of you, and we hope to see you soon. Cheers! - Hannah Rowland (AGM)
   

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6. A

   Ariel VIP

   Detroit31 reviews

   3.0

   Dined on January 27, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The waitress was nice. Service was slow. The place was almost empty and everything took forever…the drinks…the food…the check.
   

   HopCat - Royal OakResponded on January 28, 2025

   Thank you for your honest and transparent feedback, Ariel. I would love to hear more about your experience and talk through any other shortfalls you may have noted during your time with us. If you had a moment to call me at the store directly, I would be happy to speak with you and make right by your less than ideal visit with us. Kaleb - GM
   

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7. B

   Bridgette

   Orlando5 reviews

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great vibe, service and food! They handle big groups well. Highly recommend.
   

   HopCat - Royal OakResponded on January 26, 2025

   Thank you so much for such an awesome 5-star review Bridgette! We love big groups, and can't wait to host all of you again soon! Cheers! Emmeline Jurek, Assistant General Manager
   

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8. J

   James

   Detroit2 reviews

   5.0

   Dined on January 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We came here to celebrate our daughter‘s 18th birthday. The service was fantastic. Our server, Muriel, was very attentive and was super awesome with our kids. The food was really delicious and the beverage choices were top notch. Definitely back coming here.
   

   HopCat - Royal OakResponded on January 26, 2025

   Hello James! First and foremost, Happy 18th Birthday to your Daughter, and thank you so much for choosing us to help you celebrate such an awesome and memorable event! We think Mariel is pretty great too, and she had a great time with you and your family as well! Thank you again for taking the time to leave us such an amazing review, we look forward to seeing you and your family again soon. Sincerely, Emmeline Jurek, Assistant General Manager
   

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9. J

   Jill

   New York City2 reviews

   1.0

   Dined on January 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The BBQ chicken salad was way overdressed. The cheese curds were pretty salty. And our waitress straight up disappeared for ~30-40 min, during which time I had to go to the bar twice (to ask for ketchup/mustard and more water). I've had much better experiences here, and they weren't even that busy last night! I had also requested in my OpenTable reservation to be sat at a table with 4 chairs, which they completely ignored by putting us in a booth; we could have asked to move, but we were trying to be amenable patrons. I had also sent a special request in OpenTable messages that they never read/responded to (so I'd recommend just calling instead). Lots of lessons learned tonight ...
   

   HopCat - Royal OakResponded on January 11, 2025

   Thank you so much for the review and transparent feedback, Jill. Without this type of information, we would not be able to learn and grow from our shortfalls. I am terribly sorry to hear that we missed the mark on so many aspects of your dining experience with us. This is not the type of service we strive to provide and hope you are willing to come back and give us another try. Please feel free to reach out to the store directly and ask for me, Kaleb (GM), I would love to speak with you directly and make right by your less than ideal visit with us. I hope to hear from you soon.
   

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10. A

    Angela

    Detroit1 review

    3.0

    Dined on January 5, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    Slow getting food and undercooked steak and the waiter didnt even care when I told him.
    

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