Houlihan's - Brick

Review summary

1. J

   Jeffrey

   VIP

   New York City

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Not the same quality as it used to have. It definitely “jumped the shark”.
   

   Houlihan's - BrickResponded 4 days ago

   Hi Jeffrey, We're sorry to hear that your recent experience at Houlihan's - Brick didn't meet your expectations. We're always aiming to improve and your feedback is invaluable in that process. We're disappointed that you felt the quality of our food has changed and we hope that won't be the case when you return. We appreciate your honest review and we hope to have the opportunity to better serve you in the future. Evan Deegan, Director of Operations
   

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2. C

   Carl

   VIP

   Philadelphia

   17 reviews

   5.0

   17 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Seated promptly, our waitress Jen was great, very personable and checked in with us often. The food was really good.
   

   Houlihan's - BrickResponded 4 days ago

   Thanks for the feedback, Carl! We're thrilled to hear that you had a positive experience at Houlihan's - Brick. It's wonderful to know that our prompt service and the quality of our food made a positive impression on you. We strive to make our guests feel welcome and well taken care of. We look forward to serving you again soon! Evan Deegan, Director of Operations
   

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3. E

   Eva

   VIP

   Orlando

   16 reviews

   4.0

   16 reviews

   Dined on February 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great Burgers and even the Tuscan Lemon chicken was great! Love this as our quick go to place. Just wish they had bigger TV's for when there is football or baseball playing
   

   Houlihan's - BrickResponded on February 19, 2025

   Thanks for visiting us, Eva! We're thrilled to hear that you enjoyed our burgers and Tuscan Lemon chicken. It's wonderful to know that Houlihan's - Brick is your quick go-to place. We appreciate your feedback on the TVs and will certainly consider your suggestion. We look forward to welcoming you back soon! Evan Deegan, Director of Operations.
   

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4. J

   Joe

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had no wait to get seated. Service was great as usual.
   

   Houlihan's - BrickResponded on February 17, 2025

   Thanks for visiting us, Joe! We're thrilled to hear that you enjoyed your experience at Houlihan's - Brick. It's always our pleasure to provide great food and service. We're glad you found value in your dining experience. We look forward to serving you again soon. - Evan Deegan, Director of Operations
   

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5. R

   Ron

   New Jersey

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food, service and value were good I think the ambience could be a little nicer. We enjoy the different food selections and prices are pretty much on the mark.
   

   Houlihan's - BrickResponded on February 15, 2025

   Thanks for the feedback, Ron! We're thrilled to hear that you enjoyed our food, service, and value. We're always striving to provide a better ambience for our guests at Houlihan's - Brick. We appreciate your feedback and will take it into consideration as we continuously strive to improve. We hope to welcome you back soon! Evan Deegan, Director of Operations
   

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6. L

   Linda

   VIP

   New York City

   44 reviews

   5.0

   44 reviews

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tonight we had fajitas and they were awesome! Had our favorite waitress, Brooke, who as usual made our experience there perfect. Love having waitstaff that remember you and automatically bring your drinks over when they come to your table. She always has a smile even when she is crazy busy! Great service and food as usual.
   

   Houlihan's - BrickResponded on January 21, 2025

   Hey Linda, We're thrilled to hear that you enjoyed your fajitas and had a great experience with us at Houlihan's - Brick! It's always a pleasure to know that our team's efforts are appreciated. We're glad you've had great service with Brooke. We're always looking to make your time at our restaurant even better. Thanks for your kind words and we look forward to serving you again soon! Evan Deegan, Director of Operations
   

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7. D

   Donna

   VIP

   New York City

   4 reviews

   3.0

   4 reviews

   Dined on January 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The food is really dropped since we’ve been there. Hopefully that was a one time experience. Our service was very good. I’m not gonna blame the server. I had the chicken pot pie, which really was cream of chicken soup with a covering over it. my husband had the meatloaf and didn’t feel well all night. I don’t know what’s happening with all these chain restaurants but if they don’t makes the food like they used to, they’re gonna be the next one closing.
   

   Houlihan's - BrickResponded on January 13, 2025

   Hello Donna, we're truly sorry to hear about your recent experience at Houlihan's - Brick. We take pride in our food quality and it's disappointing to hear that it didn't meet your expectations this time. We're glad to hear that you found our service to be good, and we hope you'll give us another chance to impress you with our food. Evan Deegan, Director of Operations
   

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8. M

   Mary Margaret

   New York City

   19 reviews

   5.0

   19 reviews

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Tried the Lobster Mac and Cheese. I thought it was great! Does have a little kick to it. Our favorite server, Eric, served us. As always he was friendly and attentive.
   

   Houlihan's - BrickResponded on January 12, 2025

   Hello Mary Margaret, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our Lobster Mac and Cheese. We're glad you found the flavor a little kick, it's just the way we like it! We're also delighted to know that our service met your expectations. We appreciate your kind words and look forward to welcoming you back soon. Evan Deegan, Director of Operations
   

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9. L

   Linda

   VIP

   New York City

   44 reviews

   5.0

   44 reviews

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the fish fry and it was great. Fish was so fresh. As usual our waitress, Brooke, was fantastic. She saw us come in and when she came to the table, she had our drinks with her without even asking. She knows us so well!
   

   Houlihan's - BrickResponded on January 12, 2025

   Thanks for the feedback, Linda! We're thrilled to hear that you enjoyed our fish fry and found it fresh. It's great to know that our team was able to provide excellent service on your visit. We're always striving to make our guests feel comfortable and well-cared for, and it's wonderful to hear that we succeeded. We appreciate your high ratings and look forward to serving you again soon! Evan Deegan, Director of Operations
   

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10. C

    Cindee

    VIP

    Atlantic City

    34 reviews

    3.0

    34 reviews

    Dined on January 5, 2025

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 5

    The quality of the food was good but the entrees are overpriced for what they give you. The entrees don’t come with a salad or even bread. My husband had a birthday coupon but we used a 20% off instead since we couldn’t use both. Despite the discount it still wasn’t worth it. I doubt we will be returning.
    

    Houlihan's - BrickResponded on January 7, 2025

    Thanks for the feedback, Cindee. We're glad to hear that you enjoyed the food at Houlihan's - Brick. We understand your concerns about the pricing and will take them into consideration as we continuously strive to provide our guests with the best value. We're sorry to hear that the quality of our entrees did not meet your expectations. We appreciate your feedback and will use it to improve. We hope you will reconsider returning in the future. Evan Deegan, Director of Operations.
    

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