Houlihan's - Lees Summit

Review summary

1. D

   Darla

   Kansas City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So thankful that we could enjoy a wonderful Christmas meal at Houlihan’s and make great memories.
   

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2. J

   Jennifer

   Kansas City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   Oh Houlihan's, my parents and I have been coming here for the last couple of years for holidays. Mainly because you're one of the few restaurants open on holidays and also because the food is sooo good! But today was a total disappointment and disaster. We literally waited over a hour for our food and you weren't even busy when we arrived. The food was still delicious but mom's steak was under cooked and tough, my food came out a hour before my parents, that is NOT ok.
   

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3. L

   Lori

   Kansas City

   11 reviews

   3.0

   11 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I understand that it was Christmas Eve but they were terribly understaffed and our drinks were horribly delayed (all of us got wine) and our meals were overcooked and overpriced… 2 of us got steaks and they were ordered medium rare and one was well done and one was medium…. But it was so late by the time our food got there that we just ate, paid and left! Normally love the service at our Houlihans but not the experience we wanted to have for Christmas Eve!
   

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4. D

   Debbie

   Kansas City

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Restaurant was very cold and we were not near the door. Food was marginal. Was very disappointed. It had been a while since we had been there and it seems to have gone down hill.
   

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5. J

   John

   Kansas City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent, not rushed The food was tasty and served by a very friendly staff
   

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6. M

   Michael

   Kansas City

   22 reviews

   5.0

   22 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I made a reservation for Friday night December 20th at 5:30. Friday nights are generally busy in KC restaurants. We were seated promptly and the waitress (Olivia) came right over. She was pleasant, and helpful, telling us some of our needed dining details. The food we ordered came out quickly, and was just as we had ordered. The food was excellent (we both had Panko fried shrimp dinner with a dinner salad. The restaurant was vibrant, busy, bustling, but not too loud. We will be back. We always enjoy our experience at Houlihans-Lees Summit
   

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7. s

   stephanie

   Kansas City

   2 reviews

   2.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   Food tastes like it’s artificial, compared to fresh and natural.
   

   Houlihan's - Lees SummitResponded on December 15, 2024

   Hey, thank you for taking the time to share your feedback. We're glad to hear that you found our service to be excellent, as we strive to provide the best for our guests. We're sorry to hear that our food didn't meet your expectations. We take pride in our fresh, natural ingredients and your feedback helps us to improve. We hope to have the opportunity to serve you again and provide a better experience. Evan Deegan, Director of Operations
   

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8. T

   Tim

   Kansas City

   2 reviews

   3.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Soup and dessert were great however the main entrees for both myself and my date were well short of expectations. My shrimp scampi especially was very liquid like and a huge turnoff. Our server was terrific which was a highlight.
   

   Houlihan's - Lees SummitResponded on December 16, 2024

   Thanks for the feedback. We're glad to hear that you enjoyed the soup and dessert at Houlihan's - Lees Summit. However, we're sorry to hear that the main entrees didn't meet your expectations. We strive to provide flavorful dishes and it seems we missed the mark on this occasion. We're also pleased to hear that our service was up to the mark. We hope to serve you again soon for a better experience. Evan Deegan, Director of Operations
   

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9. S

   Sharon

   Kansas City

   1 review

   4.0

   1 review

   Dined on November 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Big problem with the handicap parking and getting in the building. We had to walk a long distance to get into the building because the front door was blocked due to the walkway having wet cement. Our friend is disabled and has a problem walking. There was no information when we arrived that we needed to go t o the back of the building to enter. We frequently go to Houlihans for lunch and dinner and have never had issues in the past. This was not a good experience. Sharon Jacob
   

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10. S

    Sandy

    Kansas City

    2 reviews

    4.0

    2 reviews

    Dined on November 7, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    For a Wednesday evening, this place was busy and service was a little slow. Other than that, everything was great!
    

    Houlihan's - Lees SummitResponded on November 13, 2024

    Thanks for the review, SandyM! We're thrilled to hear that you enjoyed your experience at Houlihan's - Lees Summit. We're glad you appreciated our service and found value in our offerings. We're sorry for the slow service on your night, but it's great to know that you still had a good time. We hope to see you again soon! Evan Deegan, Director of Operations
    

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