Houlihan's - Mt Lebanon

Review summary

1. T

   Timm

   Pittsburgh

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   My wife and I went here to celebrate her birthday with a $15 birthday coupon that she received three days ago. Everything was going great until a band started playing live. They started playing very loud. Luckily they did turn the volume down to a level that allowed us to hear each other if we spoke a bit loud (I'll attribute the music volume for our server bringing me the Salted Caramel Gooey Butter CAKE insted of the Vanilla Bean CheeseCAKE that I actually ordered). Then, when it was time for the check, the server wrote down the Coupon Code to adjust the check. She the came back and stated that we couldn't use the coupon since we already used it on November 14 (the date that my wife received the coupon). She did say that she would talk to the manager. When she came back, she said that the manager applied the coupon "ANYWAY". From that point until we left, the server was very cold and short with us, as though she thought we were lying and trying to rip them off. This end-of-meal experience ruined the whole birthday meal for my wife. My wife and I are very honest people. We've pointed out errors when we have been undercharged in the past. It made my wife very embarrassed and disappointed.
   

   Houlihan's - Mt LebanonResponded 3 days ago

   Thanks for visiting us. We're sorry to hear about your experience at Houlihan's - Mt Lebanon. We understand how important special occasions are, especially for birthday celebrations. We apologize for the misunderstanding regarding the coupon and the music volume. We also regret that your server seemed dismissive. We value your feedback and will use it to improve our service. We hope you'll give us another chance to make your next visit a memorable one.
   

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2. D

   David

   Pittsburgh

   4 reviews

   vip
   4.0

   4 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I was very disappointed with the new lobster Mac and cheese. While the description says it also has scallops and shrimp, there was one tiny single bite of lobster on top. For $21, I would not recommend. It should be called seafood mac and cheese vs false advertising as a lobster meal.
   

   Houlihan's - Mt LebanonResponded 3 days ago

   Thanks for visiting us, Dave! We're sorry to hear that our new lobster Mac and cheese didn't meet your expectations. We understand your concerns about the misleading description and assure you that we take all feedback seriously. We're glad to hear that you found our service satisfactory and found value in your meal. We hope you'll give us another chance to impress you with our seafood offerings.
   

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3. J

   Janelle

   Pittsburgh

   21 reviews

   vip
   5.0

   21 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time with friends and food was great. Noise level a little high.
   

   Houlihan's - Mt LebanonResponded 3 days ago

   Hi Nellie, We're delighted to hear that you and your friends had a great time at Houlihan's - Mt Lebanon! It's fantastic to know that you enjoyed our food and found our service to be excellent. We always aim to provide a memorable dining experience for our guests. We do understand that the noise level was a bit high, and we appreciate your feedback as it helps us to improve. We look forward to welcoming you and your friends back soon. Best wishes, Tony Mercurio, GM
   

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4. H

   Helen

   Toronto

   17 reviews

   vip
   4.0

   17 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We always ask for Noah because he is a great server - even remembers our orders from our pre house visits!
   

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5. B

   Beth

   Pittsburgh

   6 reviews

   3.0

   6 reviews

   Dined on November 9, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Usually we have a good experience at Houlihan. But for some reason that night it was quite busy and the service for our dinners was very slow. I’m going to say this was a one off from our typical dining there. It was bad for our servers to keep up with the demand.
   

   Houlihan's - Mt LebanonResponded 3 days ago

   Thanks for the review, pinklavender! We're sorry to hear that your recent experience at Houlihan's - Mt Lebanon didn't meet your expectations. We understand how busy periods can cause delays in service, and we apologize for any inconvenience this may have caused. We're glad to hear that you enjoyed our food and found it to be good value. Your feedback is valuable and we'll certainly take it into account as we strive to improve our service. We hope to have the opportunity to serve you again in the future.
   

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6. C

   Cathy

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Everything was great, but the music is always too loud.
   

   Houlihan's - Mt LebanonResponded 3 days ago

   Hey, thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Houlihan's - Mt Lebanon. We do our best to provide a comfortable and enjoyable environment for all our guests. We're sorry to hear that the music was too loud during your visit. We'll certainly take your feedback into consideration as we continuously strive to improve our guest experience. Thanks again for your kind words and high ratings!
   

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7. K

   Kelly

   Pittsburgh

   7 reviews

   vip
   5.0

   7 reviews

   Dined on October 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Super fast! Much improved from last visit. Happy dinner
   

   Houlihan's - Mt LebanonResponded on November 6, 2024

   Thanks for visiting us at Houlihan's - Mt Lebanon! We're thrilled to hear that you had a happy dinner and that we've improved your experience since your last visit. We strive to provide the best service and food to our guests. We appreciate your feedback and look forward to serving you again soon.
   

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8. DO

   DineOften

   San Francisco

   3 reviews

   vip
   2.0

   3 reviews

   Dined on October 18, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   We sat down for a reservation at 515pm for my son’s 16th birthday dinner. The main issue was around the time it took to get our entrees. They did not arrive until 630pm. Also a few of the dishes including the meatloaf were cold. We decided to not complain because something was clearly going on with the kitchen. We have dined at Houlihan’s before and will return. My one recommendation is that if the kitchen is going down, the server should message that to his or her tables to manage expectation and acknowledge that there is an issue.
   

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9. H

   Helen

   Toronto

   17 reviews

   vip
   4.0

   17 reviews

   Dined on October 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Noah was a great server, as always. Loved the Shrimp Pasta
   

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10. J

    Janice

    Pittsburgh

    1 review

    5.0

    1 review

    Dined on October 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    After not being able to get a reservation for a big party at one popular restaurant, I called Houlihans. Karen, the catering manager, was amazing. She worked with me to reserve space for our party of 20 on a busy Saturday evening. Our table was ready when we arrived and the service could not have been better. The food was amazing, as always, and a great time was had by all.
    

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